I just told them to remove my portfolio before the changes take effect.

Quote from: Bad Robot on January 11, 2021, 12:43
Level two should be reached in another week.   

I was at level 5 until December 31st not that it made any difference to the
piss poor royalties. 

My new years resolution was to cease submitting to these ass hats I've even started to submit to Depositphotos once more because at least their royalties are better than scumstock

I started uploading to DepositPhotos again, for the same reason you did. I got the email about the rate change, but it was so ambiguous I couldn't make sense of it. If they have in fact lowered our royalties, I'll remove my portfolio. 

Quote from: cobalt on June 05, 2020, 09:55
By the way, if we anticipate a takeover by another company, that might be an argument to turn off sales, stop uploading but keep the account itself active.

The sales process might take 2-3 years, but if the buyer company are good people, you just have to flick a switch and your port with 20 000 files is live again.

If the new owners are useless, change nothing and wait for the next buyer

That's what I thought. I disabled my entire portfolio, and now they are now in the process of removing my entire portfolio. A few days ago I had over 2000 images on SS, I now have only 31.

Quote from: Allsa on June 03, 2020, 19:13

Quote from: Jogga0 on June 03, 2020, 18:57
Have disabled all files for now, if nothing changes in the next month may as well close the account. Was hoping enough people would disable to prompt some action from SS, but can understand not everyone can afford to, especially while other income sources for creators have dried up with the virus. Almost like they knew people would be desperate at the moment, quite evil really.

Don't forget there are a lot of people like me who are waiting for their final payout before disabling. I just got notified that my earnings were calculated, so as soon as the money turns up in PayPal, I'm disabling everything. The email said I'd receive the money by June 15th, so I think we can expect another wave of portfolios going down around mid-month.

My payout made it to PayPal, so I disabled my portfolio. No more 10 cent downloads.

Quote from: Jogga0 on June 03, 2020, 18:57
Have disabled all files for now, if nothing changes in the next month may as well close the account. Was hoping enough people would disable to prompt some action from SS, but can understand not everyone can afford to, especially while other income sources for creators have dried up with the virus. Almost like they knew people would be desperate at the moment, quite evil really.

Don't forget there are a lot of people like me who are waiting for their final payout before disabling. I just got notified that my earnings were calculated, so as soon as the money turns up in PayPal, I'm disabling everything. The email said I'd receive the money by June 15th, so I think we can expect another wave of portfolios going down around mid-month.

OK my pay period ended my earnings zeroed out and my earnings are now being calculated. Is it safe to disable my portfolio now that the pay period is over? I'm concerned after reading this on Shutterstock's site (attachment). They owe me close to $300. I'm very anxious to disable my portfolio and get out of there. I'm seeing several 10 cent downloads.

Quote from: Allsa on June 01, 2020, 17:15
I just got a $0.10 sale and a $0.14 sale. I shut down my portfolio.

I'm due to get a payout at the end of May. It hasn't gone through yet, so I have to put my portfolio back up until it goes through. It should be very soon, within the next couple of days.

I just got a $0.10 sale and a $0.14 sale. I shut down my portfolio.

Quote from: leremy on September 13, 2019, 03:08
Write to [email protected]

I always do that.

I tried this email, hopefully that will be enough. Thanks.

Does anyone have any experience with reporting copyright violation to Shutterstock? Another contributor made a vector image of one of my most popular illustrations, it was obviously copied or traced, and I want the image removed. I looked up the procedure for reporting copyright violation to Shutterstock and found this: https://www.shutterstock.com/terms/dmca-notice. It looks like a pretty long and intensive process. I don't want to sue the person, I just want the copied image removed. Does anyone know if there is a simpler way of doing that? I would like to just provide the image ID's and the contributor's name, and links to the offending image and my image, but that's not enough, according to what I read. I'm tempted to just say to hell with it and let the person get away with it. Any thoughts?

Quote from: Allsa on July 09, 2019, 01:39

Quote from: MatHayward on July 08, 2019, 23:44

This past week, Adobe in the US was closed for the Fourth of July holiday. We had team members working and answering contributor questions but there may have been some delays in response time. We strive for 2 hours max to get back to you when you write via the contact us page during regular business hours.

-Mat Hayward

That hasn't been my experience. I sent a help message yesterday and haven't received any acknowledgement that they received it. I thought maybe they had the wrong email address, so I sent another message asking them to change my email for me (there does not appear to be a way to do it myself) and I still haven't heard back. I don't know if they received my help request or not. I have heard nothing at all from Adobe.

Sorry for this! They did get back to me, the 'from' didn't say Adobe and I missed it. Sorry, my bad.

Quote from: MatHayward on July 08, 2019, 23:44

This past week, Adobe in the US was closed for the Fourth of July holiday. We had team members working and answering contributor questions but there may have been some delays in response time. We strive for 2 hours max to get back to you when you write via the contact us page during regular business hours.

-Mat Hayward

That hasn't been my experience. I sent a help message yesterday and haven't received any acknowledgement that they received it. I thought maybe they had the wrong email address, so I sent another message asking them to change my email for me (there does not appear to be a way to do it myself) and I still haven't heard back. I don't know if they received my help request or not. I have heard nothing at all from Adobe.

They may have used my Fotolia password. When I migrated over to Adobe Stock, I didn't realize I still had a separate Fotolia account, with a password - so I didn't change that password. I had also changed my PayPal passwords and the passwords for all of the agencies I have an account with. No other account has been tampered with. I'm hoping it's the Fotolia thing, otherwise I don't know what to do. I'll request a payout as soon as my account is opened and then get payouts whenever I reach the minimum payout amount.

Mat can you cancel the payout for me? Or let me know if the payout was made yet?

yES BUT IN THE MEANTIME THE PERSON WHO REQUESTING THE PAYOUT COULD BE GETTING THE MONEY. IT HAS TO BE DONE IMMEDIATELY AND THERE IS NO HUMAN TO TALK TO

Someone requested a payout of all my earnings they are gone. No human to contact to stop the payout someone please help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

adming edit: changed the subject to something more descriptive

Just wanted to add an update here. It turns out that the reason my account was locked, was because someone got ahold of my Adobe ID and requested a payout of my earnings (over $700). They even set up a fake PayPal account with my user name. Fortunately Adobe got suspicious, didn't make the payout and locked my account. Mat Hayward was a BIG help in getting this mess straightened out. The thief did not get my money, I changed my passwords on ALL of my accounts and my account is unlocked. Thanks to Adobe for protecting my earnings and getting it all straightened out. Be VERY careful with your passwords! If they tried it on me they must be trying it on others as well. I would love to see the dirtbags get caught.

Quote from: Jo Ann Snover on February 20, 2019, 02:06
Did you try emailing Mat Hayward directly (or PM'ing him here) to see if he can sort it out for you? He can also give the IT folks feedback on things that cause problems for contributors - so you could get the procedure improved as well as your account opened again.

Saying you should contact Adobe without giving you any contact information is about as carefully thought out as "Dear #firstname #lastname," (the email about negative adjustments to royalties). They need to pay attention to the details in how they interact with contributors...

I'll PM Mat Hayward, thanks. And yes, they sure do need to work on contributor relations! I just wish they valued us more.

I went to Adobe Stock to check my downloads and discovered my account is locked. All I got was this message "Your account has a validation status issue. You should contact us." That's it. No explanation, no contact person, no phone number I could call, nothing. I have over $700 sitting in my account. I strongly suspect this happened because I had to shut down the email that was associated with my account. They may have attempted to send me an email and it got bounced back - so they respond to this by shutting down my account! I sent them a message explaining the situation and gave them my other (functioning) email address. It'll probably be straightened out eventually, but I am upset with they way they dealt with situation, it just seems very thoughtless and inconsiderate to me.

Boy you're right, they ARE well hidden! But I did find them with your help, thank you both.

Adobe Stock recently changed the contributor dashboard in such a way that I can't see what images are selling on any given day. The only information I can find for daily downloads is the number of downloads for each day, but there is no way of finding out WHICH images sold on any particular day. This leaves me with no way of seeing what images are trending, I feel like I'm reduced to groping around in the dark. Has anyone found a way to get this info? I'm surprised no one else has mentioned this.

I have to agree with most everyone here, it's kinda pointless. I'm finishing the illustration I started, but I'm not doing any more Christmas images, unless by some miracle I just happen to get some great idea that hasn't already been done to death. But I've done so many Christmas images in past years that I have no desire to do more.

Is anyone creating new Christmas images? I can't see any point to it - they'll just get lost among the millions of Christmas images the micros have in their collections already. I started on an image and I wondered why I bother. Not being negative, just being practical.

It's not worth it for photos or illustrations for me.

I will stop uploading. 123RF will not get any new illustrations from me.