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Messages - KennyK

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Symbiostock / Re: Symzio is now LIVE
« on: January 07, 2016, 11:59 »
Kudos to you, Robin!  This is awesome - while I've read conflicting reviews of Symbiostock for the last couple of years and I understand people's concerns as I've experienced many of the same issues myself, my experience with Symbio thus far has been mainly positive. Many thanks for your efforts on the technical side of this in helping to get this platform closer to its huge potential.

I'm looking forward to the new features and benefits to be had once I get a chance to upgrade my site from Legacy, and will definitely be taking advantage of Symzio. Keep up the good work!!

Hey Shelma, update - Leo has told me that it's not doable with the current SS, but acknowledges that it's a a good idea and should be included in the next version. In reply to that, I asked this question:

"OK thanks Leo - question then; is there a way to customize the message at the checkout stage somehow to make it very clear to people, in very large obvious type that they will definitely see, that they can use a credit card WITHOUT a paypal account, and that it's VERY secure?"
Is there a field in the SS dashboard or elsewhere that I can edit myself to display this, right at the point of purchase?"

I'll post here what the reply is -  KK

Thanks Shelma, and great work BTW! Yes I'm definitely going to make an email list of all registrants; good idea about some kind of offer to bring them back. I should probably ask them the Paypal question! They seem to be genuine registrations, it's not a ton of stuff or anything that seems spammy.

FYI about SSL, apparently it's just a more secure server that you have to pay a bit extra for to your hosting service. Please correct me if I'm wrong about this, anyone.

I've also posted this question on the SS technical support board and emailed directly to Leo. Is there some other authority that I can approach with this?

Can I add Stripe to my Symbistock site, to accept credit cards, or only PayPal?

Of the people that register on my shop, about half never make a purchase, and it occurred to me they not want to use Paypal for their credit cards. I have on my front page that I accept credit cards, so maybe they are unpleasantly surprised when they realize it has to go thru Paypal.

Also, it was pointed out to me that I don't have an SSL logo which may be a deterrent - how do I get one, is there an additional fee?

Any insight on this or how to retain registrants to make a purchase would be appreciated, thanks!

- KennyK

Sorry guys, I wasn't notified that here were replies to my query here.

OK thanks for the info, Shelma and Semmick!!

- KennyK

Hey guys, this may sound like a dumb question, but where in the Symbiostock Dashboard do I go to see reports of my sales stats and earnings? I can't seem to find it anywhere. Thanks! - KennyK

Thanks Leo - I already posted it in Forums/Tech Support ( earlier today, but no replies yet. I'll keep an eye on both of these spaces - KK

Hey folks - I'm a vector cartoon character illustrator and I've just got my Symbiostock site set up and functioning ( - please add me to your network if you're so inclined, I've added my max 10 network URLs). I'm having a couple of problems I was hoping you could solve:

1) When a new potential customer registers, they give an email and choose a password. Then, a second random password is automatically generated by Symbiostock and sent to them, even though the original password they used to set up the account still appears to work. Why this second unnecessary password? It's confusing and having that feature makes the site appear poorly designed, thereby likely to turn off customers. I'd like to get rid of this, and simply let the customer keep the password they chose in the first place, as they would expect - not send them some randomly generated number they would never remember. How do I fix this?

2) My Contact page was emailing me but excluding the customer's email address, so I had no way to communicate with someone who contacted me. So I deleted the Contact page and changed it to a mailto: link to email me - this works better and is simpler. But on the pulldown Info menu that appears on every image page, there is a Contact link that still links to the Contact page and gets an "Oops, we can't find that page" message. How do I change this link to be the same mailto: to my email?

Thanks in advance for your help!! - KennyK

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