Dear Lisa,

we are tesrribly sorry, we are facing some difficulties with our database for several days so we were unable to send your money on Friday. But now you should have your money already.

Sorry for the inconenience.

Hi Jo Ann, Luis,

our prices are not random. We have three price levels, they depend on the sales of the particular image. All images have level one (1,3,4,...) at first, when they are sold, they will get level two (2,6,8,...), if they sell even more, they get level three (3,9,12,...). The idea is that we make the images more expensive if they sell well and we make them cheaper again if they don't sell on the higher price level.

It should be the same with the price of the EL - it depends on the price level the image have (40, 80 or 120 credits). I have forwarded Jo Ann's image to our IT guys to inspect why it has price level one and the EL for 80 credits.

The price of the full size image depends on the size of the high-res, as you have figured out.

First, we�re so encouraged by the support we�ve received fron you about the Pond5 integration!  By joining forces, our vision of becoming the most artist-friendly, global marketplace for royalty-free media becomes that much more of a reality.

Second, thank you to all the artists who have opted-in to our new Pixmac Contributor Agreement.  Nearly all of you have agreed!  If you haven�t done so already, you can log into your Pixmac account to read and opt-in to the new agreement.  From a legal perspective, you are acknowledging the change of ownership from Pixmac to Pond5. From a business perspective, your royalty income will increase to 50% on every sale!  All of these things won�t be in effect until the close of our transaction, which leads to our final point below.

Both the Pixmac and Pond5 teams are working hard and fast to get this transaction officially �closed.�  As you might have guessed, integrating two global companies requires brains (lots of moving parts!) and brawn (sheer execution!), but we�re confident to say that we�re about to cross the finish line in the next few weeks!  Check back here for the latest developments.  And if you have any questions, please write us an email at [email protected].

Hi Dan,

have your images been already approved by our administrators? Once you upload your images, you need to add keywords and title and send them for approval. When your images are approved they will appear in the search result (it can take 24 hours) and you will be able to find them with the search function.

Please, visit "My account" section to see your sales.

Regards,
Lucie

Hi Lirch,

it is a quite complex problem so we are still working on it. You don't have to worry about your money, you won't loose them. We will add all the credits you lost to your account very soon. And if you want to ask for payout, you can do it now, even though the amount on your account is not correct. We will send you the correct amount.

Sorry for the inconvenience.
Lucie

Hi dbvirago,

our approval process works in two steps and you get this message when the images are processed by our administrators. However, there is always one more check made by our supervizor - it usually takes just several hours. But you are right, it is quite confusing. We will change it, too.

Thanks for your support!