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Messages - GrantP

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26
Veer / Re: Veer review times
« on: July 18, 2014, 15:24 »
I can see what I can do. Shoot me an email when you get a chance.

27
Veer / Veer review times
« on: July 18, 2014, 11:59 »
Hi All,

It has been an extremely slow and painful process but we have finally wrangled the ingestion queue down to a workable amount. I would encourage you to submit your hearts out! We are aiming to keep the review time to roughly one business week, give or take a day or two.

As always, please feel free to PM me through the forum or email me directly at contributorhelp@veer.com

- Grant

28
Veer / Re: Not found (error to origin)
« on: November 22, 2013, 12:27 »
I guess the bug is still alive and kicking.  Can't access my Dashboard or Workspace.  Very frustrating...

 >:(

Hi Sedge,

Would you mind emailing me at contributorhelp@veer.com so I can help you figure out what is going on with your account?

Grant

29
Veer / Veer contributor upload tool updates
« on: August 15, 2013, 14:58 »
Hi all,

Our tech team has been making some tweaks to the contributor tools as of late, in an attempt to alleviate some of the upload issues that you have been experiencing (some for quite a while).  If you have a moment, please test the Veer contributor upload system at your earliest convenience, and let us know whether you are experiencing any lingering timeouts, errors, etc.

Thanks!

Ryan

30
Hi all

We've temporarily deactivated some older content from the Veer UGC collection to bring more stability to our platform as we prepare for the launch of our new site.  We'll be reactivating this content once the new site launches.

I'm not always able to check in on this forum, so if anyone needs a quick answer concerning their Veer account, the best way is to send an email over to contributorhelp@veer.com.

Thanks!

31
Veer / Re: Not getting paid?
« on: November 21, 2012, 17:42 »
Hi all,

sorry for the delay, we had some issues with a process on the accounting side but it has now been corrected and payments finally processed today. 

32
Veer / Veer experiencing site-wide issues at the moment
« on: October 31, 2012, 12:30 »
Hi all,

Just a heads up that Veer is experiencing site-wide issues at the moment, affecting both customer and contributor tools.  Our apologies for the disruption, we are working to resolve the situation asap.

Also, you can check our twitter feed @veercontributor for further updates, as well as reach us at contributorhelp@veer.com for specific questions.

Update: The site is now up and running, please message us if you see further issues

33
Veer / Re: Your Veer portfolio on Alamy
« on: May 16, 2012, 18:56 »

Hi all-

we're aware of this issue, and we are working with Alamy on addressment.  We will report back with more detailed information soon.

34
Veer / Re: Veer Problems
« on: March 02, 2012, 19:37 »
-MarcvsTvllivs- contributorhelp@veer.com is the only address you should be contacting regarding contributor issues, all other departments are for customer questions and they would not be able to help you.

I replied to a few tax related questions today, so I can't be sure if you were one of them- but most likely the error you were receiving  from the tax form was due to a mistake when filling out the form- it is common for contributors to accidentally leave question #2 on the W8BEN blank.  Once you complete all the required fields on the form it should process fine.

Our current auto-reply says "we have received your email and will be happy to answer all your questions shortly. You should expect a response within 1-2 days, excluding weekends."  If you received a different auto-reply than that, please forward that email to contributorhelp@veer.com so I can investigate how that glitch happened.

-shiyali-  I just replied to your email inquiry.  That does appear to be a display glitch, thank you for the heads up, I will send that to our technical team now.

35
Veer / Re: Missing Funds
« on: January 17, 2012, 19:49 »
Hi all- It usually will take a day or two for the payment to process following the update to your Dashboard page.  Our apologies for the confusion.

36
Veer / Veer Planned Outage December 17th
« on: December 16, 2011, 13:17 »
Heads up - contributor.veer.com will be down for maintenance on Saturday, December 17, 2011. The website will be functioning as normal, but all contributor tools (Workspace and Dashboard) will be unavailable from approximately 8:00AM PT until 11:00AM PT.

We apologize for any inconvenience, and hope this advance notice gives you time to adjust your workflows accordingly.

37
Veer / Re: Veer Subscriptions is live
« on: December 06, 2011, 17:10 »
quick question, what is the min size of the XXL? it is over 14.7?

We don't have a specific MB requirement, but one dimension of the image will need to be at least 4900 pixels in order to qualify as XXL

38
Veer / Veer Subscriptions is live
« on: December 06, 2011, 13:42 »
Hi everyone,

A few months ago, we let you know that wed be launching a new subscription offering for customers this winter. That time has come, and were pleased to announce that Veer Subscriptions, featuring your high-quality commercial images, is now live and open for business.

Veer was already making it easier to be creative by offering customers an uncomplicated shopping experience using cash or prepaid credits. Now buyers also have the option to use convenient monthly or yearly subscription plans to make regular high-volume purchases.

Weve made it simple for customers to navigate between Veer and Veer Subscriptions, so they can purchase extended licenses for your images when they download as part of their subscription plan. That means a great buying experience for the customer turns into additional royalties for you. Were also proud of the fact that the standard subscription royalties were offering you are some of the highest in the industry. You can see a detailed breakdown of our rates here .

The image upload process remains the same. Your images make their way to Veer Subscriptions simply by existing at Veer, and your subscription royalties will be displayed in your regular dashboard. Theres no fuss, and more opportunities to earn.

For more information about how Veer Subscriptions works, check out our FAQ .

Sincerely,

The Veer Contributor Team

39
Veer / Veer Planned Outage December 5
« on: December 01, 2011, 13:13 »
Heads up - veer.com and contributor.veer.com will be down for maintenance on Monday, December 5, 2011. The website and all contributor tools will be unavailable from approximately 2:00PM PT until 7:00PM PT.

We apologize for any inconvenience, and hope this advance notice gives you time to adjust your workflows accordingly.

40
Veer / Re: Is Matton Images a Veer Partner?
« on: October 19, 2011, 17:47 »
Was hoping somebody from Veer could confirm if Matton is or is not a partner.

http://www.microstockgroup.com/general-stock-discussion/matton-images/msg224064/?topicseen#new

Thanks!


Matton is one of our partners.  We announce new partners each month in our newsletters, and we're working on a comprehensive list which we'll post on our site.

41
Veer / Re: Gross Lifetime Earnings Decreasing?!
« on: October 18, 2011, 14:15 »
Just a guess ... are they recalculating unpaid, non-US sales according to the exchange rate, the way Zazzle does?

I don't think so.  sometimes the amount drops quite a bit.  Today for example my account shows $2.45 less than yesterday yet it also shows I had $12.95 in sales yesterday.  So a total drop of $15.40

Hi Leaf, I'll need to look into this further to see if I can sort out why this is happening.

The most recent refunded orders I see in your account were from back in April, so that does not appear to be the culprit.  FYI- all refunds show up as a line item in your stats, the quickest way to find them would be to download the .csv sales file after setting a wide date range.

42
Veer / Re: How long does it take for support to respond?
« on: October 13, 2011, 14:19 »
Can anyone tell me what is a normal response time to expect from Veer? I wrote support a little over a week ago, and I haven't had a reply yet.

Thanks!

Hi KB-  that is indeed abnormal, we generally responded to emails within 24-48 hours unless there is a more complicated issue requiring further research.  I believe I have responded to your most recent email as of now.

43
Veer / Veer upload outage-6pm to 12:30am Pacific time
« on: October 03, 2011, 12:05 »
Hi all,

Uploads to contributor.veer.com will be unavailable this evening from approximately 6pm to 12:30am Pacific time. This was an unplanned outage, so our apologies for the short notice, but we did still want to make sure youre aware of it so you can adjust your workflow accordingly.

Ryan

44
Veer / Re: Veer Subscription Royalties Update
« on: September 30, 2011, 15:34 »
Add me to the chorus of praise.  Thanks very much for being so responsive and open to contributor needs and suggestions.

I just sent my opt-in letter :)

Lisa I thought you only needed to send an email if you wish to opt out... is there somthing somwhere I have missed?

Thanks

iclick - you only need to contact us if you have previously Opted-out and wish now to Opt-in.

45
Veer / Re: Veer Subscription Royalties Update
« on: September 30, 2011, 12:37 »
Question: can I still 'back opt-in' after the 21st October? (I am currently opted out.)

Maui - no, it's not possible to opt-in after the October 21st cutoff date.  From Aaron's announcement above:

For anyone that communicated a subscription opt-out message to Veer and would now like to opt-in, simply send a message to contributorhelp@veer.com with the subject "Opt In" and we'll make sure your images are included in the subscription site.  You'll have until October 21st to let us know, but the sooner the better.

46
Veer / Re: Language problems
« on: September 06, 2011, 15:22 »
I signed up with Veer on the English speaking version of the site because I speak English. The system (?) has now decided that because I have an Italian email address, I want the site in Italian. Any idea how I can change back to the English version - maybe I'm missing something, but I can't find this info. Support have yet to reply...
Cheers for any help.

Hi Sarah2 -   The localization isn't based on your email address, but rather the physical address you have registered with us.  Apart from re-registering under a different address (which would cause issues with any tax forms you submit), there is no way to change the localization. 

47
Veer / Quick Keywording Survey
« on: July 06, 2011, 13:29 »

Take this quick survey to help us improve your keywording experience when submitting images to Veer: 

http://www.surveymonkey.com/s/KVK5CNY

48
Veer / Re: Approved image not seen in database for 22 days
« on: June 23, 2011, 12:23 »
40 day pass from the first submission. i hope it will worth.

ayzek- 

Could you send an email over to contributorhelp@veer.com with your account information?  This seems like it may be an issue with your tax and royalty forms rather than a site error, but I'll only be able to look into it if you email us directly.

Szakaly-

As mentioned in the email back and forth we had yesterday, that message is intended to be general (hence the 'props, etc.') and not necessarily meant specifically for model shots, though I can see where the confusion would stem from.  In the case of images of food we find unsuitable for our site, we will usually use a more general rejection message. 
Thanks for the feedback, we are always looking to hone our rejection messages, and due to the volume of food images we receive, it sounds like we could use some messaging specifically oriented for that subject matter.

49
Just to give everyone a heads up...

I just found out Veer is partnered with Media Bakery. I had requested the removal of my images from Veer because I do not want to participate in the partner program. They had already been sent to two partners, and my images were in the works to be sent to Media Bakery when I asked to remove my images.

If you all recall the fiasco with pixmac/media bakery and copyright information on about 220,000 images that had been stripped and changed to Colossus...well, I just checked all my images that were sent to Media Bakery via Veer, and all have had my copyright info stripped and Media Bakery added in its place. That is not acceptable and it is copyright infringement.

I have notified Ryan at Veer of this major problem and anxiously await his reply. I have asked that all my images be removed immediately.


Thanks for the heads up, I notified the fellow who is in charge of our API program and we will be contacting Media Bakery to get this display error corrected.

50
I'm having a problem and I can't find or I simply don't know how to locate my images in the marketplace..
I can see their sku numbers in my dashboard, but nothing comes up if I use the number.

It has been a while since I noticed that. My illustrations used to be JPG, as at the time I think they were not accepting EPS.
I also noticed that all contributors member pages have a link to their roaylty free illustrations, but my page doesn't have that.

I don't know ...already contacted support two days ago, but no answer.

Hi, I believe I have just responded to your email.  The issue appears to have stemmed from an error when your royalty information was being set-up- we should be able to get it corrected shortly so your images will go live on the site.

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