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Author Topic: Opting back in  (Read 1450 times)

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« on: September 28, 2013, 10:20 »
0
I recently uploaded photos to SS, but i had to wait for my exclusivity period with Dreamstime to end so i took the photos offline (but still being on the database- opted out). My exclusivity has ended now, and i "opted back in" a few days ago.

It's still saying that i have 0 active files though, and i'm starting to think that i should probably contact support. Does anyone know how long it takes for these files to go back into the system?



« Reply #1 on: September 28, 2013, 10:38 »
0
no idea, I would email support now!

http://submit.shutterstock.com/contact/

mlwinphoto

« Reply #2 on: September 28, 2013, 12:00 »
0
I recently uploaded photos to SS, but i had to wait for my exclusivity period with Dreamstime to end so i took the photos offline (but still being on the database- opted out). My exclusivity has ended now, and i "opted back in" a few days ago.

It's still saying that i have 0 active files though, and i'm starting to think that i should probably contact support. Does anyone know how long it takes for these files to go back into the system?

I did the same thing a few months ago when dropping the iStock crown.  It took a few days for the existing SS images to be 'activated'.

« Reply #3 on: September 28, 2013, 12:30 »
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Thanks. I've emailed support but it sounds like they should be back soon.


 

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