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Author Topic: Newly approved files can't be seen in SS Site  (Read 9080 times)

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« on: October 08, 2011, 15:40 »
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Out of the 20 newly approved files, only two are visible on SS site.

It has been 12 hours after approval.

Anyone here has seen this before?


« Reply #1 on: October 08, 2011, 17:12 »
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It's a bit more complex than that. There's a lag of something like 2-3 days on most sort-order functions, for technical reasons I'm sure.

Usually files are visible almost immediately in your own port. It takes longer for files to be visible on a search against any of their keywords and even then they can only be seen initially if you choose 'Newest' as the sort order. If you do a search and then switch between Newest and Popular you'll see that the number of search results changes slightly. After a further 2-3 days your images will then be seen in Popular too.

It usually takes yet another 2-3 days for any sales to have an effect on the image's sort-order position and also for the keywords used to appear in your 'Darkroom' information.

Because of all that, contrary to popular belief, it really doesn't matter on which day of the week you upload as you have no way of predicting exactly how long each step will take before your images become fully visible.

« Reply #2 on: October 08, 2011, 18:18 »
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this is a constant bug on SS, it is the 5th or 6th times photos that were online before, go offline.. server problems etc.. I hope they fix this once for all

« Reply #3 on: October 08, 2011, 20:35 »
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Usually files are visible almost immediately in your own port.

That's what I mean.

Only 2 photos out of the 20 approved in the same batch are visible in my portfolio.

I don't know where the other 18 have gone.

rinderart

« Reply #4 on: October 08, 2011, 20:52 »
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Give it time.

« Reply #5 on: October 10, 2011, 05:57 »
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A day the images don't appear is a day they are off the market.

« Reply #6 on: October 10, 2011, 06:20 »
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First try if you can find them with keywords in Shutterstock (not in your portfolio). It happens that you can find them even if they are not in your portfolio.

Wim

« Reply #7 on: October 10, 2011, 06:35 »
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No luck here
« Last Edit: October 12, 2011, 12:44 by Wim »

lthn

    This user is banned.
« Reply #8 on: October 10, 2011, 06:54 »
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It happened a few times, they will pop up in about 24 hours. I just got the mail about my latest batch, and they are all up there instantly... but it takes them almost a week to show in the catalog manager -- ??? anybody  experiencing that?

« Reply #9 on: October 10, 2011, 07:58 »
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It happened a few times, they will pop up in about 24 hours. I just got the mail about my latest batch, and they are all up there instantly... but it takes them almost a week to show in the catalog manager -- ??? anybody  experiencing that?

Images appear in catalog manager when they can be found in "most relevant" and "most popular" search. Images appear immediately only in "sort by new" search after approval. "Popular" and "Relevant" takes few days more.

Wim

« Reply #10 on: October 10, 2011, 08:13 »
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Quote
I just got the mail about my latest batch, and they are all up there instantly

Not here m8, got approval mail yesterday and still no new images.

Paulo M. F. Pires

  • "No Gods No Masters"
« Reply #11 on: October 10, 2011, 13:09 »
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2 batchs of Editorial Images, 3 of RF and appear some minutes after approval.

« Reply #12 on: October 11, 2011, 20:27 »
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Quote
I just got the mail about my latest batch, and they are all up there instantly

Not here m8, got approval mail yesterday and still no new images.

Did you images show up now?
I have a batch approved a couple days ago and images are still missing...

RacePhoto

« Reply #13 on: October 12, 2011, 00:59 »
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Quote
I just got the mail about my latest batch, and they are all up there instantly

Not here m8, got approval mail yesterday and still no new images.

Did you images show up now?
I have a batch approved a couple days ago and images are still missing...

Missing from your folders or missing from the sales site. It took mine three days (I think, I was out of town) but they were up for sale as soon as they were accepted. That's what counts, not if we can see them on the contributors site. At least to me?  ;D

« Reply #14 on: October 12, 2011, 09:29 »
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the same story with my illustrations
previous batch appeared at portfolio right after acceptance  but gone in a day. pics returned back in a week but i still can't find them through keyword search.
The last batch didn't even appeare in portfolio. it still missing. :(

Paulo M. F. Pires

  • "No Gods No Masters"
« Reply #15 on: October 12, 2011, 10:35 »
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Some images accepted on 10 October had already sales.. so it appears account issue rather than an site issue.

« Reply #16 on: October 12, 2011, 13:03 »
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the same story with my illustrations
previous batch appeared at portfolio right after acceptance  but gone in a day. pics returned back in a week but i still can't find them through keyword search.
The last batch didn't even appeare in portfolio. it still missing. :(

Mine situation is even worse. They never showed up anythwere. No sales or searchable what so ever. Just a poof, they disappeared after the approval emails. I have been sending emails to the supports but heard nothing back, it's been 3 days. Funny thing is that other batches approved the same day showed up normally and getting sales...


« Reply #17 on: October 12, 2011, 14:42 »
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I had 6 small batches approved yesterday. They all had gone.  I think it's a site problem because too many accounts were affected.   

RacePhoto

« Reply #18 on: October 12, 2011, 23:40 »
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I had 6 small batches approved yesterday. They all had gone.  I think it's a site problem because too many accounts were affected.   

I think you are correct. Mine show for sale, didn't show in my portfolio that I can see, for a few days. Today a new image approved and it's showing everywhere, I'll see tomorrow if it changes? :)

Others have seen them approved, showing and then go away again. I guess it's not something that's consistent and easy to pin down?

Mine do show in keyword searches, even when they aren't showing in the "submit" site section.

« Reply #19 on: October 13, 2011, 03:59 »
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Mine situation is even worse. They never showed up anythwere. No sales or searchable what so ever. Just a poof, they disappeared after the approval emails. I have been sending emails to the supports but heard nothing back, it's been 3 days. Funny thing is that other batches approved the same day showed up normally and getting sales...

Same for me. Approval emails. Files disappear. And now after three days, I haven't seen the images anywhere.
(BTW, the images are/was editorial, does that have anything to do with the disappearance?)

Paulo M. F. Pires

  • "No Gods No Masters"
« Reply #20 on: October 13, 2011, 04:18 »
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Mine situation is even worse. They never showed up anythwere. No sales or searchable what so ever. Just a poof, they disappeared after the approval emails. I have been sending emails to the supports but heard nothing back, it's been 3 days. Funny thing is that other batches approved the same day showed up normally and getting sales...

Same for me. Approval emails. Files disappear. And now after three days, I haven't seen the images anywhere.
(BTW, the images are/was editorial, does that have anything to do with the disappearance?)

Mine editorial ones are being processed faster than others: approved, for sale and one sale in less 24 hours

RacePhoto

« Reply #21 on: October 13, 2011, 11:13 »
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One day, one sale for the new image, everything showing everywhere. Must be some strange problem with the servers doing backup and synchronizing. Keep in mind they have new files, old files, servers all over the world and 15 million pictures! Maybe it's getting better? But mine are fine right now.

Not Editorial and I doubt if that matters, but I don't work the system, so it's just an assumption that everything is carried the same and the file types are in the file data, not where the images are physically stored.

SS says 72 hours sometimes for things to get straight across the servers.

Next person that writes and acts like it's something new and wonders if SS knows about this, will get a sarcastic answer.

It's all over their forum, it's all over here, people from around the world have been writing to support day after day. Time to sit back and let them work on it without hopping up and down shouting about the problem, or writing to support over and over. Complaining on the forums isn't going to make anything happen faster = They Already Know it's screwed up, and they are trying to fix it!
« Last Edit: October 14, 2011, 12:13 by RacePhoto »

« Reply #22 on: October 14, 2011, 10:15 »
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Just noticed 10 of my latest pictures accepted a few days ago and had sales just disappeared today from my portfolio and the search. They're still online when you fill in the id number in the address bar.

« Reply #23 on: October 14, 2011, 19:47 »
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It's all over their forum, it's all over here, people from around the world have been writing to support day after day. Time to sit back and let them work on it without hopping up and down shouting about the problem, or writing to support over and over. Complaining on the forums isn't going to make anything happen faster = They Already Know it's screwed up, and they are trying to fix it!

I disagree. If people were not to voice out or tell them they wouldn't know how severe the problem was. They kept saying the photos were visible under the relevant search which turned out to be not true (proven by the people who did not sit back). Also, I just received an email reply today from the support claiming the problem was resolved and my photos were online. It turned out to be another false statement. I will have to write to them. It's not "complaining", it actually helps them to debug the system.
My 25 cents.

RacePhoto

« Reply #24 on: October 14, 2011, 22:47 »
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It's all over their forum, it's all over here, people from around the world have been writing to support day after day. Time to sit back and let them work on it without hopping up and down shouting about the problem, or writing to support over and over. Complaining on the forums isn't going to make anything happen faster = They Already Know it's screwed up, and they are trying to fix it!

I disagree. If people were not to voice out or tell them they wouldn't know how severe the problem was. They kept saying the photos were visible under the relevant search which turned out to be not true (proven by the people who did not sit back). Also, I just received an email reply today from the support claiming the problem was resolved and my photos were online. It turned out to be another false statement. I will have to write to them. It's not "complaining", it actually helps them to debug the system.
My 25 cents.

Let me be a little more polite. They already know. SS doesn't read here or have any obligation to monitor here for issues. They do read their own reports and their own forum and have answered for over a week, that They Know and they are working on it.

So what purpose does writing here, the same thing over and over, serve? None!

If you can't find your files, send a support ticket or write on the SS forums. That's what I was trying to say.

Lucky me, I did nothing, wrote nothing and after three days all my new approved files are now in my folder. They were up for sale from day one. So it appears that some people are having varying problems. But writing about it here doesn't fix anything!

« Reply #25 on: October 14, 2011, 23:07 »
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It's all over their forum, it's all over here, people from around the world have been writing to support day after day. Time to sit back and let them work on it without hopping up and down shouting about the problem, or writing to support over and over. Complaining on the forums isn't going to make anything happen faster = They Already Know it's screwed up, and they are trying to fix it!


I disagree. If people were not to voice out or tell them they wouldn't know how severe the problem was. They kept saying the photos were visible under the relevant search which turned out to be not true (proven by the people who did not sit back). Also, I just received an email reply today from the support claiming the problem was resolved and my photos were online. It turned out to be another false statement. I will have to write to them. It's not "complaining", it actually helps them to debug the system.
My 25 cents.


Let me be a little more polite. They already know. SS doesn't read here or have any obligation to monitor here for issues. They do read their own reports and their own forum and have answered for over a week, that They Know and they are working on it.

So what purpose does writing here, the same thing over and over, serve? None!

If you can't find your files, send a support ticket or write on the SS forums. That's what I was trying to say.

Lucky me, I did nothing, wrote nothing and after three days all my new approved files are now in my folder. They were up for sale from day one. So it appears that some people are having varying problems. But writing about it here doesn't fix anything!


LOL you are absolutely correct, they have known about the various missing image bugs for years, so it is a brilliant idea to give them a bit more time to resolve the matter!  No sweat off our backs just lost sales.

If you do a search in the bug forum there are a few very astute and determined submitters that have documented the issues sufficiently to help the IT resolve the very real problems that cause us to lose revenue.  As always actions speak louder than words.  Though to be fair to SS they are hiring a few new programers and their benefit package does not look too shabby. http://www.indeed.com/jobs?q=Shutterstock&start=10

Lets hope they spend a few of those new resources taking care of their submitters.

RacePhoto

« Reply #26 on: October 14, 2011, 23:21 »
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It's all over their forum, it's all over here, people from around the world have been writing to support day after day. Time to sit back and let them work on it without hopping up and down shouting about the problem, or writing to support over and over. Complaining on the forums isn't going to make anything happen faster = They Already Know it's screwed up, and they are trying to fix it!


I disagree. If people were not to voice out or tell them they wouldn't know how severe the problem was. They kept saying the photos were visible under the relevant search which turned out to be not true (proven by the people who did not sit back). Also, I just received an email reply today from the support claiming the problem was resolved and my photos were online. It turned out to be another false statement. I will have to write to them. It's not "complaining", it actually helps them to debug the system.
My 25 cents.


Let me be a little more polite. They already know. SS doesn't read here or have any obligation to monitor here for issues. They do read their own reports and their own forum and have answered for over a week, that They Know and they are working on it.

So what purpose does writing here, the same thing over and over, serve? None!

If you can't find your files, send a support ticket or write on the SS forums. That's what I was trying to say.

Lucky me, I did nothing, wrote nothing and after three days all my new approved files are now in my folder. They were up for sale from day one. So it appears that some people are having varying problems. But writing about it here doesn't fix anything!


LOL you are absolutely correct, they have known about the various missing image bugs for years, so it is a brilliant idea to give them a bit more time to resolve the matter!  No sweat off our backs just lost sales.

If you do a search in the bug forum there are a few very astute and determined submitters that have documented the issues sufficiently to help the IT resolve the very real problems that cause us to lose revenue.  As always actions speak louder than words.  Though to be fair to SS they are hiring a few new programers and their benefit package does not look too shabby. http://www.indeed.com/jobs?q=Shutterstock&start=10

Lets hope they spend a few of those new resources taking care of their submitters.


So this isn't a new issue with the vanishing new files? I started seeing it more often in the past month. But it goes back to July! Maybe I wasn't paying attention that would be fitting to send it in, forgetaboutit. :)

 I know I wasn't reading the forums there because the first time, all I saw were, "show us your best seller" and "show us you last download", and I wasn't playing.

Glad that people write SS and document on the SS forum which may someday help all of us. I don't have any problem with sales or tracking or missing photos, but I don't doubt that a whole group of people do! Makes me wonder if it's a localized server problem in some other locations. Seems strange that one person claims their images are for sale but not in the personal site, and that's what I had, but someone else says they aren't for sale? I was getting sales and could find them in a search, so it makes the whole mystery more confusing.

I'd agree with anyone who says, no it's not fixed yet, like SS writes back to people.
« Last Edit: October 14, 2011, 23:24 by RacePhoto »


Ed

« Reply #27 on: October 14, 2011, 23:31 »
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Things have changed - it's not like the good old days when you would upload and images would get a download frenzy before settling.  I have to be honest, with the recent bout of rejections, the same portfolio (with different rejection rates) is doing better at other agencies.  Shutterstock accepts about 1/3 of my portfolio - the same images submitted at Dreamstime (and accepted) are doing MUCH better.  In fact, Alamy is kicking the pants off of Shutterstock.  These days, I'm not sure it's worth uploading for the return.  Your mileage may vary.

« Reply #28 on: October 15, 2011, 12:47 »
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Besides my latest pictures disappearance from search and port also my ports Popular sort order hasn't changed for days. Normally newer files fall behind pretty quick after being online a few days. Now a new file sold as sub once is on top of my Popular sort for almost a week!

Slovenian

« Reply #29 on: October 16, 2011, 03:16 »
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Files that I uploaded in the last weeks are disappearing and reappearing all the time... ??? :o :-\ ::)

rod

« Reply #30 on: October 16, 2011, 04:05 »
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4 newest files disappeared in both www.shutterstock.com and submit.shutterstock.com. Several days before they are all online in the both websites.

RacePhoto

« Reply #31 on: October 16, 2011, 13:54 »
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4 newest files disappeared in both www.shutterstock.com and submit.shutterstock.com. Several days before they are all online in the both websites.


Newest file just disappeared from "submit" and Darkroom, but has sold and is showing on first page of the search. If buyers can see them, I don't care. Just odd that others can't find them in the search and some of us can? 72 hour problem I think it was approved a week ago? :) Yeah, it's fixed...  ::)

Just so someone doesn't think I'm saying it doesn't happen to me. It does and I don't care. But I hope they fix it!

Yesterday 4PM they were gone, This morning, back again. During that time the "missing" file sold again. As far as I can tell with mine, they are always for sale and appearing in searches, just missing from Submit and New Files in the DarkRoom.

Hopefully that ends it for this batch?
« Last Edit: October 17, 2011, 13:34 by RacePhoto »

Paulo M. F. Pires

  • "No Gods No Masters"
« Reply #32 on: October 16, 2011, 14:08 »
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Upsss.. it's happening  ;D

Last 2 batch's not appearing on search, gallery. But still getting sales...

They are fixing it ( said on forum ) and already send an email with ID's

« Reply #33 on: October 16, 2011, 14:26 »
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Upsss.. it's happening  ;D

Last 2 batch's not appearing on search, gallery. But still getting sales...

They are fixing it ( said on forum ) and already send an email with ID's

I really dont understand how they cannot solve this once for all, very annoying

RacePhoto

« Reply #34 on: October 16, 2011, 14:46 »
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Upsss.. it's happening  ;D

Last 2 batch's not appearing on search, gallery. But still getting sales...

They are fixing it ( said on forum ) and already send an email with ID's

I really dont understand how they cannot solve this once for all, very annoying

Magic, it's all about magic. Their head wizard has dropped his wand, and can't find the right spell to exorcise the server demons.  ;D

Don't laugh at me, it's about the same as having this problem since July!


 

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