Author Topic: Approved files gone (Read 5939 times)

Dook · « **on:** July 27, 2009, 02:14 »

Suddenly all my approved files are gone. I had about 150 approved files yesterday and now it shows zero. Pending and rejected are there, but approved not. Does anybody know what is going on?

borg · « **Reply #1 on:** July 27, 2009, 03:31 »

Same to me!

I think they are moving them...

gbalex · « **Reply #2 on:** July 27, 2009, 10:14 »

Does anyone have an email to contact tech support

There also seems to be a problem with my account.

bittersweet · « **Reply #3 on:** July 27, 2009, 10:23 »

Quote from: gbalex on July 27, 2009, 10:14

Does anyone have an email to contact tech support

There also seems to be a problem with my account.

I emailed them yesterday at the address shown on the contributor home page: [email protected]

Brian O'Shea · « **Reply #4 on:** July 27, 2009, 11:35 »

Hi All -

If you're not seeing your files - rest assured they are still in our system.

*** One thing to check first ---- if you have NOT completed the royalty and withholding tax registration process yet - please do so now. You must complete this step before your images are searchable and can be licensed. ***

To do this: click the "provide more information" link in the text at the top of your workspace to enter in royalty payment and withholding tax information to complete your registration. This will remove the hold on your files.

Your images should show up within 24 hours afterward (during the next search refresh).

- Brian

borg · « **Reply #5 on:** July 27, 2009, 12:39 »

My approved files are in my dashboard again...

But,where is earnings summary,statistic etc.?

cidepix · « **Reply #7 on:** July 27, 2009, 13:11 »

Quote from: Brian O'Shea on July 27, 2009, 12:56

Note that this information reflects data starting from yesterday onwards. As we've now switched to a fully credit-based purchase and royalty system and are paying royalties according to the VMP royalty rate card, stats from the Phase 1 Preview of Veer Marketplace are not included.
- Brian

Brian,

When I do a search on veer marketplace for any keyword I get en error I didn't used to get on veer. It says "A script on this page causes internet explorer run slow and your computer can become unresponsive"

Yes, it does become unresponsive. I don't get this error when I use google chrome. This problem may be preventing many internet explorer users find what they want and customers may be getting pissed right now.. I don't know if you are aware of the issue.

cidepix · « **Reply #10 on:** July 27, 2009, 13:30 »

Quote from: Brian O'Shea on July 27, 2009, 13:24

Cidepix -

Meant to ask - what version of IE are you seeing this on?

Thanks!

- Brian

The latest IE on windows vista, also on a brand new PC which has no other problems at all about the internet. The version is IE8. I think this is the latest, not sure..

Dook · « **Reply #11 on:** July 27, 2009, 14:21 »

My approved files are back, after I completed tax information.
Thanks, Brian!

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Author Topic: Approved files gone (Read 5939 times)

Dook

borg

gbalex

bittersweet

Brian O'Shea

borg

Brian O'Shea

cidepix

Brian O'Shea

Brian O'Shea

cidepix

Dook

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