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Author Topic: Problem with Shutterstock Contributor Care Support/New Business Account  (Read 422 times)

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« on: May 25, 2019, 04:02 »
0
Hi,

I'm writing here because I have a problem with Shutterstock Contributor Care Support, I cant get any answer from them besides an information copied from Shutterstock website.

 

Here is my case:

I have a personal contributor account on Shutterstock that I would like to keep and I would like to set up a New Business Account for my company. I found an information on the website that it is allowed but in order to do this I need to contact them first.

I wrote to them three times, explaining whats the case, but each time I didnt receive any specific information. They only sent me this ( newbielink:https://www.shutterstock.com/contributorsupport/articles/kbat02/000006556 [nonactive]) article copied from the Shutterstock website (exactly the same in which I found information that before I set up this account I have to contact them).

I dont know what to do next, because in order to open a New Business Account (as my second account next to personal one) I need to contact them and every time I contact them they send my information that I need to contact them in order to do this.

 

Is there any way to contact someone else than Contributor Support?

Can someone help me, please?


« Reply #1 on: May 25, 2019, 04:12 »
0
When you write to them insist that they forward the request to the appropriate Shutterstock Employee...their first line support are shutterstock contributors. If they don't give them a frowny face.

« Reply #2 on: May 25, 2019, 11:49 »
+2
Try their facebook and twitter pages, tell them their outsourced contributor support is shoddy and you would like to speak to Shutterstock.

swisschocolate

  • A girl from the Alps
« Reply #3 on: May 25, 2019, 13:14 »
0
You can also try some technical support/report issue ticket, this one is usually answered by SS itself.

Last time I used: Other > "All Other Issues" and this one wasn't outsourced.

« Reply #4 on: May 25, 2019, 13:42 »
+2
Sorry for pointing the obvious, but in the link you provide says:

To register as a business, go to our registration page and enter the full legal business name as the full name on the registration page.

So don't you have to apply register from scratch for a new account?

« Reply #5 on: May 25, 2019, 14:05 »
0
Sorry for pointing the obvious, but in the link you provide says:

To register as a business, go to our registration page and enter the full legal business name as the full name on the registration page.

So don't you have to apply register from scratch for a new account?

Sorry for pointing out the obvious, but in the link he provided says:

"Please contact us if you or any of your affiliations already own a contributor account on Shutterstock and wish to switch it to a business, or if you have a personal account and wish to create a new business account."


 

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