Author Topic: SS changed the order of popular pictures !!! (Read 16576 times)

jm · « **Reply #25 on:** October 18, 2011, 15:23 »

Quote from: rubyroo on October 18, 2011, 15:08

I love SS, but have found their lack of forum presence very odd.

For me it's still better than continuously present LoboTomy closing hundred threads a day.

All these SS bugs started after launch of "Relevant Search"

PaulieWalnuts · « **Reply #26 on:** October 18, 2011, 18:38 »

Oh no, now SS caught best match disease?

daveh900 · « **Reply #27 on:** October 19, 2011, 15:45 »

This explains my lower numbers for the last couple days. I haven't seen any increase in my newer or less popular files, but the files I had towards the top of the list haven't been selling like usual.

Hope it gets fixed soon.

Cogent Marketing · « **Reply #28 on:** October 19, 2011, 15:58 »

I'm sorry to be what appears to be the only dissenting voice on this thread regarding this transient issue - but having had two (very similar) images hovering around the bottom of page one (search: Customer, Popular) for weeks, I now have a first line position on page one for one image and bottom line position on page one for the other image (100 per page display) and today I had my first ever EL download worth $28 for the image ranked no 8. If that's a result of the 'bug' I'm all in favor of this 'bug' thing continuing. I know that sounds a little selfish and for that I truly apologize - but hey, it's dog eat dog out there at the moment.

tab62 · « **Reply #29 on:** October 19, 2011, 16:10 »

Some day I hope to sell an 'EL'...

pancaketom · « **Reply #30 on:** October 19, 2011, 17:09 »

In any shift there are winners (files at the front of the search) and losers (files that aren't near the front). The fact that SS says this is a bug they are trying to fix and that it took good sellers and put them far behind relatively weak sellers (at least in the case of the one search I am familiar with) suggests that they will try to return this to some semblance of how it was. Hopefully for me my best seller doesn't completely lose it's place near the front of the search.

Personally I would love to see any of my images that get to the top of the search to stay there, but realistically I realize that a compromise of stability and mobility with the ability of good images to rise based on their merits is probably the best policy - maybe a tiny bit of positive feedback at first and then over time gradually increase the negative feedback so an image has to continue to increase sales to maintain a top position. A few years ago I think SS was leaning a bit too much towards new images and lately they have probably leaned a bit too much towards old images. This latest shift is just a weird IS best match esque change, so in general I don't approve. If they fix it soon then it probably won't make much of a long range difference other than giving a few images the chance to rise more than they would have otherwise. If it takes a long time (someone suggested it was linked to the problem of new images disappearing which has been going on for months), then it might permanently kill some best sellers which would be unfortunate. Since I only have one best seller that was hit by this it doesn't effect my overall sales all that much (maybe one a day - certainly nice, but not that great a percent of my overall sales to notice a huge drop off).

edited to fix typo

kapreski · « **Reply #31 on:** October 20, 2011, 10:40 »

Holly Sh..
This bug sent me to ground zero!

mtilghma · « **Reply #32 on:** October 20, 2011, 16:59 »

Yes, to me it's silly to complain about it. It is incredibly obvious that there will be exactly as many photos that benefit as there are photos lose out. The only reason to complain is if poor photos are being artificially moved up front due to what collection their in, etc, like at istock, but htat doesnt appear to be the case here. The photos near the beginning, while different, still seem to be good.

FYI, i seem to have lost out mildly on this. Definitely most photos are a little further back, but nothing huge.

YadaYadaYada · « **Reply #33 on:** October 20, 2011, 20:17 »

Quote from: mtilghma on October 20, 2011, 16:59

Yes, to me it's silly to complain about it. It is incredibly obvious that there will be exactly as many photos that benefit as there are photos lose out. The only reason to complain is if poor photos are being artificially moved up front due to what collection their in, etc, like at istock, but htat doesnt appear to be the case here. The photos near the beginning, while different, still seem to be good.

FYI, i seem to have lost out mildly on this. Definitely most photos are a little further back, but nothing huge.

Temporary bug is being fixed.

redo · « **Reply #34 on:** October 21, 2011, 09:32 »

Quote from: YadaYadaYada on October 20, 2011, 20:17

Temporary bug is being fixed.

No. One of my bestsellers is gone from place 1 behind place 15.000 !
Others also.

WarrenPrice · « **Reply #35 on:** October 21, 2011, 09:36 »

I'm not sure that the bug is at fault but ... I'm having a TERRIBLE week.

jcpjr · « **Reply #36 on:** October 21, 2011, 09:47 »

This was posted by SS forumguru (admin) this morning:

"Hi all,

Thanks for the feedback. We're working on two different issues:
1. Images disappearing from search and affecting popular search results
2. Images disappearing from portfolios only

The first issue is nearly corrected and we should see the results of that very soon.

The second issue is more of an on-going bug that we are working on but it will take a bit more time to reverse that. But keep in mind that the second bug will not have any affect on search results, downloads or images appearing on any other part of the site other than your own portfolio."

Cross your fingers...

gbalex · « **Reply #37 on:** October 21, 2011, 11:53 »

Quote from: jcpjr on October 21, 2011, 09:47

This was posted by SS forumguru (admin) this morning:

"Hi all,

Thanks for the feedback. We're working on two different issues:
1. Images disappearing from search and affecting popular search results
2. Images disappearing from portfolios only

The first issue is nearly corrected and we should see the results of that very soon.

The second issue is more of an on-going bug that we are working on but it will take a bit more time to reverse that. But keep in mind that the second bug will not have any affect on search results, downloads or images appearing on any other part of the site other than your own portfolio."

Cross your fingers...

Nothing so nebulous as nearly. When will this programming change be fixed? When it has nearly killed all of the best sellers?

RacePhoto · « **Reply #38 on:** October 21, 2011, 12:02 »

Quote from: jcpjr on October 21, 2011, 09:47

This was posted by SS forumguru (admin) this morning:

"Hi all,

Thanks for the feedback. We're working on two different issues:
1. Images disappearing from search and affecting popular search results
2. Images disappearing from portfolios only

The first issue is nearly corrected and we should see the results of that very soon.

The second issue is more of an on-going bug that we are working on but it will take a bit more time to reverse that. But keep in mind that the second bug will not have any affect on search results, downloads or images appearing on any other part of the site other than your own portfolio."

Cross your fingers...

Yes in every case I can find my pictures in searches, especially for people who have a problem, just use the file number and prove to yourself it's really there. I don't understand why people keep saying they are gone from the shutterstock site, when they aren't? But like everyone else they are NOT on Submitt and come and go at random.

I'm getting sales on files that aren't visible to myself, so I know that buyers can see them.

If you can't find a photo using keywords, keep in mind it might be the search itself that's messed up. As in That Other Problem...

Use the file number from the acceptance email and you'll see the images are really there.

That's a little consolation for the bugs with the search and that our new images aren't in the section where we can manage them. At least buyers can find them!

jm · « **Reply #39 on:** October 21, 2011, 14:56 »

Something has changed - there's new "Display Preferences" button on portfolio site.
Some of my images do not have previews - just a horizontal grey line.

Andrey Popov · « **Reply #40 on:** October 21, 2011, 15:34 »

For me new files are not being displayed in popular and relevant searches. Only in newest. This explains why new files get much less sales. Doesn't make any sense to upload files until the problem is fixed. And probably will have to reupload new files after that.

RacePhoto · « **Reply #41 on:** October 21, 2011, 15:34 »

Quote from: jm73 on October 21, 2011, 14:56

Something has changed - there's new "Display Preferences" button on portfolio site.
Some of my images do not have previews - just a horizontal grey line.

Oh no, that's terrible you've been GreyLined!

(made that up, don't panic)

Can you do a screen shot, because I can't find what you are talking about? What page, where on the portfolio side? You talking about the Image Gallery? That's on the shutterstock side not the submit portion? I don't get it?

Quote from: Andrey Popov on October 21, 2011, 15:34

For me new files are not being displayed in popular and relevant searches. Only in newest. This explains why new files get much less sales. Doesn't make any sense to upload files until the problem is fixed. And probably will have to reupload new files after that.

Huh? When you search or when buyers search? Why would you need to upload again, if they are already there? Sometimes I get really confused with all this.

pancaketom · « **Reply #42 on:** October 21, 2011, 15:46 »

Quote from: Andrey Popov on October 21, 2011, 15:34

For me new files are not being displayed in popular and relevant searches. Only in newest. This explains why new files get much less sales. Doesn't make any sense to upload files until the problem is fixed. And probably will have to reupload new files after that.

It used to be that SS would index images every day or so. Until then new images were only visible in our ports. If they had a glitch where there was no update for a few days it would mean either a very nice boost or complete burial depending on if your image was indexed right before the glitch or not. A year or so ago they went to a sort of continuous update for newest, but I think that the popular and relevant searches have always taken a bit longer to update. In any case they only update the sales stats once a day and until a new image has a sale it isn't going to have a very favorable placement in the regular searches.

It would be nice for them to figure out whatever the problem is and fix it once and for all. I am much less worried about images disappearing and reappearing only from our ports than something weirdly wrong and inconsistent with the search overall and different search placement when searching with and without vectors etc. etc.

I have had some sales of possibly buried images since this latest switch, and when searching on some of them they do have favorable placement, so I don't think that it has effected my overall sales much in the short term.

Andrey Popov · « **Reply #43 on:** October 21, 2011, 15:52 »

Quote

Huh? When you search or when buyers search? Why would you need to upload again, if they are already there? Sometimes I get really confused with all this.

There is only one page search result. I'm pretty sure buyers will not see images on this one page either. Why to reupload? IMO, search engine is using downloads/age metric to sort images. And this metric is given quite a high weight. So what happens if I get lets say 4 times less downloads for new images. After bug is fixed all new images will be pushed pretty far back in search results and will be selling less then they would normally do.

jm · « **Reply #44 on:** October 21, 2011, 15:57 »

Quote

Can you do a screen shot, because I can't find what you are talking about? What page, where on the portfolio side? You talking about the Image Gallery? That's on the shutterstock side not the submit portion? I don't get it?

Yes - it's in Image Gallery in top right corner. There used to be number of images you want to display (I guess 50 - 100 - 150 images), now there is "Display Preferences".

RacePhoto · « **Reply #45 on:** October 21, 2011, 19:18 »

Quote from: jm73 on October 21, 2011, 15:57

Quote
Can you do a screen shot, because I can't find what you are talking about? What page, where on the portfolio side? You talking about the Image Gallery? That's on the shutterstock side not the submit portion? I don't get it?

Yes - it's in Image Gallery in top right corner. There used to be number of images you want to display (I guess 50 - 100 - 150 images), now there is "Display Preferences".

Yup GreyLined and they got you bad! LOL

Is that little bulb IE missing image symbol?

You need to check your software? I suppose it could be the servers where you are but here's something to consider:

Top Firefox, middle Chrome, bottom IE.

Re-install or update your browser. I know that's the easy and obvious and support will always blame us in the first place, but honestly it looks like something is wrong with your browser? Not loading things right. Try clearing your cache first, but I suspect your browser has some corrupted files in it?

Good Luck, I wish I could be more helpful.

michaeldb · « **Reply #46 on:** October 21, 2011, 21:07 »

Quote from: pancaketom on October 21, 2011, 15:46

I am much less worried about images disappearing and reappearing only from our ports than something weirdly wrong and inconsistent with the search overall and different search placement when searching with and without vectors etc. etc.

A very, very good point. I used to complain about IS's best match roller coaster when it suddenly drowned my images, and others complained for the same reason.

But what may have been worse was that it inflicted bizarrely inconsistent search results for the customers. How could they tell if they were being shown the 'Best Match' results they were used to or something not so 'Best'? They couldn't, and they went elsewhere to search.

jm · « **Reply #47 on:** October 22, 2011, 03:15 »

Quote from: RacePhoto on October 21, 2011, 19:18

Quote from: jm73 on October 21, 2011, 15:57
Quote
Can you do a screen shot, because I can't find what you are talking about? What page, where on the portfolio side? You talking about the Image Gallery? That's on the shutterstock side not the submit portion? I don't get it?

Yes - it's in Image Gallery in top right corner. There used to be number of images you want to display (I guess 50 - 100 - 150 images), now there is "Display Preferences".

Yup GreyLined and they got you bad! LOL Is that little bulb IE missing image symbol?

You need to check your software? I suppose it could be the servers where you are but here's something to consider:

Top Firefox, middle Chrome, bottom IE.

Re-install or update your browser. I know that's the easy and obvious and support will always blame us in the first place, but honestly it looks like something is wrong with your browser? Not loading things right. Try clearing your cache first, but I suspect your browser has some corrupted files in it?

Good Luck, I wish I could be more helpful.

Thank you but I'm afraid that problem is not in my computer or browser. I have this problem only with 5 images out of 150 and it's same in Firefox, Safari and in in my smartphone with slight differrence - I'm not GrayLined but BlueQuestionmarked in other browsers :-). I have to contact support. Again.

RacePhoto · « **Reply #48 on:** October 22, 2011, 05:30 »

Quote from: jm73 on October 22, 2011, 03:15

Quote from: RacePhoto on October 21, 2011, 19:18
Quote from: jm73 on October 21, 2011, 15:57
Quote
Can you do a screen shot, because I can't find what you are talking about? What page, where on the portfolio side? You talking about the Image Gallery? That's on the shutterstock side not the submit portion? I don't get it?

Yes - it's in Image Gallery in top right corner. There used to be number of images you want to display (I guess 50 - 100 - 150 images), now there is "Display Preferences".

Yup GreyLined and they got you bad! LOL Is that little bulb IE missing image symbol?

You need to check your software? I suppose it could be the servers where you are but here's something to consider:

Top Firefox, middle Chrome, bottom IE.

Re-install or update your browser. I know that's the easy and obvious and support will always blame us in the first place, but honestly it looks like something is wrong with your browser? Not loading things right. Try clearing your cache first, but I suspect your browser has some corrupted files in it?

Good Luck, I wish I could be more helpful.

Thank you but I'm afraid that problem is not in my computer or browser. I have this problem only with 5 images out of 150 and it's same in Firefox, Safari and in in my smartphone with slight differrence - I'm not GrayLined but BlueQuestionmarked in other browsers :-). I have to contact support. Again.

Well that ends my best guess for the evening. Strange that others aren't jumping on this wagon? Did you do the Clear The Cache thing? Oh nevermind that's what Facebook and Zynga always say. Remember it's always our fault, not theirs.

Good luck...

Ellerslie · « **Reply #49 on:** October 25, 2011, 08:16 »

Yes, they have changed the order of popularity, it's better for me. I've another question. I have a lot of picture waiting for review since Friday. It's a long time for SS. Am I the only one that is waiting?

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Author Topic: SS changed the order of popular pictures !!! (Read 16576 times)

jm

PaulieWalnuts

daveh900

Cogent Marketing

tab62

pancaketom

kapreski

mtilghma

YadaYadaYada

redo

WarrenPrice

jcpjr

gbalex

RacePhoto

jm

Andrey Popov

RacePhoto

pancaketom

Andrey Popov

jm

RacePhoto

michaeldb

jm

RacePhoto

Ellerslie

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