Are others seeing this? The legacy uploader is gone. But the new catalog manager now has the option to select video thumbnail, phew!

The same here. Fortunately, it is still possible to get there using the keyword tool.

People still upload to SS? 

I played with the new system today. It felt a bit clunky but that's probably because I'm not used to it. I did an upload and was able access the legacy keyword tool so that was good. Don't really understand the need for change but I guess the IT department has to be seen to be doing something.

To add insult to injury, there is a total lack of guidance from them about what the merger with iStock will do.  Will they merge their portfolios?  iStock has different selection criteria.  Will the SS files that don't meet their standards be deleted?   All these factors make uploading to SS a waste of effort.

What merger? There hasn't been one, so no one knows, not Getty and not SS.

I played with the new system today. It felt a bit clunky but that's probably because I'm not used to it. I did an upload and was able access the legacy keyword tool so that was good. Don't really understand the need for change but I guess the IT department has to be seen to be doing something.

Seems that way at SSTK, lets change things that are working fine, just to make a change. I'm getting used to the new, it's cumbersome and navigating is a little odd, but with the pop out menus on the left, it's starting to make better sense.

The whole, leaving for the keywording tool, actually works better for me, because I leave it open, instead of the way it used to be, jumping in and back out.

I tried to use the new one but after I entered my description, keywords, category and Illustration file type and tried to submit, most of what I had entered disappeared! I tried doing it in different orders, and saving multiple times during the process but no matter what I did I lost my inputs and couldn't submit. I ended up using the suggestion above about getting to the legacy version via the keywording tool and was able to submit that way. Can anyone advise how to use the new version successfully?

Unfortunately, I have no idea how the new interface can be used in a meaningful and functional way, and it's probably not possible because it's full of bugs.

But: If you go to �Portfolio -> Keyword suggestions� you still get to the old interface.

Yep its gone.

Its also clear that despite getting people to use the feedback option over the last year for bugs and changes they literally ignored absolutely everything suggested by everyone and just ploughed ahead with the buggy, slow, inefficient form almost unchanged in all that time.
Its clear they had a pre-set idea of what they wanted and no amount of actual feedback would change it.

Whats also obvious is nowhere in the coding OR testing team are actual users with an actual workflow.  Nobody who actually uses Shutterstock to contribute would use the interface in this way.

Ill go back to what ive said for a while - Shutterstock's unofficial policy now is "Contributors are an irritating drain on resources".

Quote from: synthetick on February 20, 2025, 05:37

I tried to use the new one but after I entered my description, keywords, category and Illustration file type and tried to submit, most of what I had entered disappeared!...

one suggestion is to add meta data to your images before uploading - will save time other agency uploads.

multiple images w meta have all been easily submitted w the new system

Same for me, no problems. I will say that someone else told me, laptops and desktops work fine, phones and tablets don't. There could be an answer in that.

I'm on a desktop, running windows 10 and using Firefox. Most of the time, on any site that I have problems, it turns out Firefox is the worst and Chrome or Edge work better.

So as always, when someone says, some site or software isn't working, the first thing they should include is, the hardware, OS and Browser, otherwise the answers might mean nothing and make no sense.

Example:

I tried to use the new one but after I entered my description, keywords, category and Illustration file type and tried to submit, most of what I had entered disappeared! I tried doing it in different orders, and saving multiple times during the process but no matter what I did I lost my inputs and couldn't submit. I ended up using the suggestion above about getting to the legacy version via the keywording tool and was able to submit that way. Can anyone advise how to use the new version successfully?

What operating system, computer hardware, browser? We shouldn't have to guess? Honestly no one can give you an accurate, intelligent answer, without knowing what you are using to connect.

Their enshitification policy is rather exemplary. At least they are consistently following through. Like others have mentioned they don't care about feedback and will enforce whatever initial ideas they had no matter the reaction. It's just part of the bigger picture. It's an altogether different internet today and they are not an exception

Quote from: Uncle Pete on February 21, 2025, 12:42

What operating system, computer hardware, browser? We shouldn't have to guess? Honestly no one can give you an accurate, intelligent answer, without knowing what you are using to connect.

I never intended for anyone here to troubleshoot this for me! I can contact SS support for that. But fyi my operating system, computer hardware, browser are Mac OS 14.6.1, Apple M2 Studio, Safari 17.6. I will try with Chrome instead next time I upload.

Oh I see the problem, you're a MAC user.  Seriously your system should work better than anything I have. Dell Precision T5500 2009 that runs Windows 10, and Firefox.

Can anyone advise how to use the new version successfully?

Can't be answered unless "anyone" knows your OS, computer and browser. And me answering that it works fine for me, doesn't help you at all, even if I tell you my system. Too bad it wasn't easy like, it doesn't work on phones.

Good Luck, you aren't the only one with these problems, so maybe all the people who find it isn't working, should get together and share their system configurations and look for the common point of failure.

As for the new system, which we didn't ask for and didn't need, I adjusted and adapted and it's better than the old, in many ways, now that I learned how to use it. The catalog manager is not better, it's over complicated and difficult. The sort by "Top Performers" is limited to 25 per page, which is a waste of time, if I'm looking for something.

I used the new uploader, and it works well.

I preferred the appearance of the legacy uploader, but as long as it's functional, I don't mind.

Can anyone advise how to use the new version successfully?

I tried the new uploader recently and I found it was frustrating as hell. I was really losing patience as my metadata and categories kept disappearing. And 'editorial' kept changing back to 'commercial' by itself for editorial imagery. I almost lost count of how many times I had to copy and paste the same things again and again. I was swearing like a sailor.

I noted that often, the metadata would vanish when I tried to save. And putting anything in the location field causes issues as well. So for the next few files, I did not save at all and kept the location blank. And it worked. I had no further issues. No more disappearing metadata.

Quote from: dragonblade on February 25, 2025, 20:05

Quote from: synthetick on February 20, 2025, 05:37

Can anyone advise how to use the new version successfully?

I tried the new uploader recently and I found it was frustrating as hell. I was really losing patience as my metadata and categories kept disappearing. And 'editorial' kept changing back to 'commercial' by itself for editorial imagery. I almost lost count of how many times I had to copy and paste the same things again and again. I was swearing like a sailor.

I noted that often, the metadata would vanish when I tried to save. And putting anything in the location field causes issues as well. So for the next few files, I did not save at all and kept the location blank. And it worked. I had no further issues. No more disappearing metadata.

Thanks, good to know I'm not alone! What's your browser?

Google Chrome.