Author Topic: SS removed the legacy uploader (Read 3463 times)

Luigiroma · « **Reply #25 on:** February 26, 2025, 12:34 »

anyway there was no need for this useless and inconvenient update. In addition with the Mac (which is the computer par excellence), it's crap, even with Chrome.

Jaggy · « **Reply #26 on:** February 27, 2025, 08:34 »

Has anyone figured out how to add a newly approved image to a Collection? I can't see any way to do it.

Edit: figured it out with help from another contributor.

gnirtS · « **Reply #27 on:** February 27, 2025, 09:13 »

Finding the "new" uploader useless for video.

Standard workflow, upload my CSV, it gets applied.

SOME assets will submit no issues. Other assets despite meeting all the keyword and description criteria show no errors, on submit it comes up with "This asset needs attention" but doesnt say what. Changing things, even wiping all keywords and pasting again does nothing at all.

The only solution is to delete the asset and reupload. Even then the web uploader fails (Error, file size is over 4gb when the file is 700mb).

I dont think ive got the patience to sit through this for tens or hundreds of assets. Its time consuming, error riddled and effectively unfit for purpose

gnirtS · « **Reply #28 on:** February 27, 2025, 21:14 »

Just to add the uploader is completely broken to me on some files.
It simply wont accept copy/paste keywords separated by commas or CSVs containing.
They go in, it shows "45 out of 50" keywords or whatever, you click save, spinning wheels, no "saved" dialog box and reload the patch and they've all vanished.
The ONLY way i can get it to take keywords is manually typing them in one by one. Obviously there:s no way in hell im going to do that onhundreds of videos or images in a session.

Using Edge (Chromium) with no extensions in basic safe mode.

It works fine on SOME videos but fails totally on others.

It now looks like theres no way to reliably upload at all.

EDIT:- Problem found

OK after more digging ive found a possible cause and its moronic.
They SEEM now to split base form verbs.
Enter "Ski" and it goes in. Then enter "Skiing" and its rejected for an invalid keyword.
Same for run/running, walk/walking.
If you enter skiing first it accepts it. If you then enter "ski" then Ski produces an error. Reloading the page shows "skiing" chaged to "ski" silently.

But its also dumb... hack/hacking, snowboard,snowboarding and others etc ARE accepted in both forms.

So its based on an obscure error that doesnt tell you why which is based on a poor quality dictionary.

In other words, they've changed how they validate and process without telling anyone.

Yes, i know MS sites generally only use the base form verb BUT Google searching (which indexes those sites externally) DOES distinguish so there is benefit in doing so for SEO outside the agencies own search.
Also not all stock sites split this so the change here means you now need separate keyword lists to please SS as opposed to others.

The other dumb UI is i you read a CSV or paste in a list and it detects these it wont tell you at all, it'll just not save even though its pretended its saved so you have no idea which word, or what caused it. Ive just spent 3 hours trying keyword tests on sample files to get this thing working.

dragonblade · « **Reply #29 on:** February 28, 2025, 03:00 »

Quote from: gnirtS on February 27, 2025, 21:14

OK after more digging ive found a possible cause and its moronic.
They SEEM now to split base form verbs.
Enter "Ski" and it goes in. Then enter "Skiing" and its rejected for an invalid keyword.
Same for run/running, walk/walking.

Very interesting. With the first editorial video that I submitted under the new system, they accepted 'shops' as a keyword but would not accept 'shopping.' However, they did accept 'shopping center.'

There's another weird thing that happens after my videos have been reviewed and approved. Ive gone back to a few of these latest videos and added some extra keywords and then clicked 'save.' Then I receive a confirmation that the changes have been saved. After that, I try to exit and a message comes up that says: "Unsaved changes. Are you sure you want to leave? Your changes will be lost when you leave." I exit anyway and return to the same videos and note that the changes have indeed been saved. I also get the same message if I enter the edit mode of a video and make no changes and try to exit. Very buggy.

bestravelvideo · « **Reply #30 on:** February 28, 2025, 03:49 »

You also can't save the same metadata to many selected assets. Every time I try it fails. I save each part but then the next part with metadata disappears. Instead, you have to save each single asset. It's at least disappointing. And they make it impossible to communicate with them. I don't want to go through: Hi, I'm a senior contributor representative with 200 years of experience and I speak on behalf of the agency ... I just want to be able to directly communicate with Shutterstock.

elliottcowand · « **Reply #31 on:** February 28, 2025, 04:15 »

Quote from: dragonblade on February 26, 2025, 07:20

Quote from: synthetick on February 26, 2025, 04:36
Quote from: dragonblade on February 25, 2025, 20:05
Quote from: synthetick on February 20, 2025, 05:37
Can anyone advise how to use the new version successfully?
The new upload seems to be getting better. Location now works and the other inputs aren't disappearing. However, if you try and save it copies many of your keywords and puts you over the 50 limit.

I tried the new uploader recently and I found it was frustrating as hell. I was really losing patience as my metadata and categories kept disappearing. And 'editorial' kept changing back to 'commercial' by itself for editorial imagery. I almost lost count of how many times I had to copy and paste the same things again and again. I was swearing like a sailor.

I noted that often, the metadata would vanish when I tried to save. And putting anything in the location field causes issues as well. So for the next few files, I did not save at all and kept the location blank. And it worked. I had no further issues. No more disappearing metadata.

Thanks, good to know I'm not alone! What's your browser?

Google Chrome.

gnirtS · « **Reply #32 on:** February 28, 2025, 04:36 »

Quote from: bestravelvideo on February 28, 2025, 03:49

I just want to be able to directly communicate with Shutterstock.

Thats the last thing Shutterstock want. Contributors are just a drain on time and financial resources.

Pacesetter · « **Reply #33 on:** February 28, 2025, 04:49 »

Of the changes in the stock industry recently, this is one that hasn't bothered me too much. Speaking for video, my only issue is with some keywords like place names where the option of selecting 'yes this is correct' (or whatever it says) doesn't work like the old uploader so my workaround is remove the keyword, type it, place back in and select ' yes this is correct', then it is accepted fine. So a bit of a hassle with that but otherwise not too troubling. I also copy and paste my keywords from a word file I keep on my drive.

trek · « **Reply #34 on:** February 28, 2025, 05:57 »

I used to make groups in catalog manager to study sales numbers. All that is lost. Viewing top performers in insights produces a giant list ordered by total earnings. Sorting by date or file number would work but it's not an option.

Is there anyway to see past sales for an image via a search selection? Thanks

cascoly · « **Reply #35 on:** February 28, 2025, 17:45 »

another destructive change - it removes what it sees as incorrect keywords but doesnt show the offenders - mine are usually typos, but i can no longer correct them

gnirtS · « **Reply #36 on:** February 28, 2025, 20:37 »

Quote from: cascoly on February 28, 2025, 17:45

another destructive change - it removes what it sees as incorrect keywords but doesnt show the offenders - mine are usually typos, but i can no longer correct them

Mine are often typo but also English v US spelling (the search treats them differently)

mino216 · « **Reply #37 on:** March 02, 2025, 02:52 »

Quote from: dragonblade on February 28, 2025, 03:00

Very interesting. With the first editorial video that I submitted under the new system, they accepted 'shops' as a keyword but would not accept 'shopping.' However, they did accept 'shopping center.'

This is not anything new, Shutterstock uploading system works like that for eternity. It always removed "ing" version of the words unless it had some more distinguished meaning. The only way was to put that into the phrase. I was never able to put "shop", "mall" and "shopping" to one image, it always had to be "shop" and "shopping mall" otherwise only "shop" and "mall" will survive but "shopping" was deleted.

gnirtS · « **Reply #38 on:** March 02, 2025, 08:15 »

Quote from: mino216 on March 02, 2025, 02:52

Quote from: dragonblade on February 28, 2025, 03:00
Very interesting. With the first editorial video that I submitted under the new system, they accepted 'shops' as a keyword but would not accept 'shopping.' However, they did accept 'shopping center.'

This is not anything new, Shutterstock uploading system works like that for eternity. It always removed "ing" version of the words unless it had some more distinguished meaning. The only way was to put that into the phrase. I was never able to put "shop", "mall" and "shopping" to one image, it always had to be "shop" and "shopping mall" otherwise only "shop" and "mall" will survive but "shopping" was deleted.

The difference now is when pasting in lists or CSVs instead of just removing the one it dislikes it gives no error at all to the users, lets them go through everything, shows all the keywords, looks like its saved but actually hasnt saved at all.

Previously it just tidied up its warped logic behind the scenes and let you save those changes.

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Author Topic: SS removed the legacy uploader (Read 3463 times)

Luigiroma

Jaggy

gnirtS

gnirtS

dragonblade

bestravelvideo

elliottcowand

gnirtS

Pacesetter

trek

cascoly

gnirtS

mino216

gnirtS

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