Author Topic: Trouble post uploading images via web-- images disappear (Read 3858 times)

Hildegarde · « **on:** October 07, 2016, 12:59 »

I am having trouble after uploading images to SS via web (not ftp). They upload, then when I go to press the next button, 0 images there. It keeps happening and unable to get to keywording part so far.

Anyone else?

oscarcwilliams · « **Reply #1 on:** October 07, 2016, 13:36 »

I have been having trouble with Shutterstock for the last 14 days. How they are keeping their #1 status is a mystery to me.

Shelma1 · « **Reply #2 on:** October 07, 2016, 14:00 »

Same here...I upload everything in triplicate and usually wind up with one image I can edit. If I get more I edit them all just in case. Some of my images kept disappearing after acceptance, too. I think they only pay attention to their stock price now.

Pauws99 · « **Reply #3 on:** October 07, 2016, 14:33 »

I've got a different problem files sitting there not getting reviewed. When I asked support they told me to delete them cos they couldn't. For me fotolia/adobe are snapping at their heels.

Hildegarde · « **Reply #4 on:** October 07, 2016, 15:01 »

Quote

I've got a different problem files sitting there not getting reviewed. When I asked support they told me to delete them cos they couldn't. For me fotolia/adobe are snapping at their heels.

I have that problem with SS too. File stuck and the cannot delete it so I have to reupload it. My sales at FT much better. I think my images fit more with FT's clientele overall.

With the original problem, the images get uploaded, then disappear..... and then hen I upload it several times and the next button takes me to actual image to keyword... I have multiple copies of the same images from all the repeat uploads.

oscarcwilliams · « **Reply #5 on:** October 07, 2016, 15:03 »

My problem---For the last (14) days I have not been able to get into my Shutterstock account. I was told to reset my password but the reset link never got to my e-mail for the last (14) days. I have written support every day and it is not fixed. I cannot access my account to see how many sales I had or if I should get a payout this October, 2016, plus I have over 6,000 slides from an assignment I want to upload. Nothing is working for me with them. Plus they had the nerve to send me a survey to fill out on how they were responding to my problems. Guess what? Zero!! Am I being too harsh?

oscarcwilliams · « **Reply #6 on:** October 07, 2016, 15:08 »

Also, with all these problems happening why is Shutterstock still holding the #1 position?

Pauws99 · « **Reply #7 on:** October 07, 2016, 16:46 »

Quote from: oscarcwilliams on October 07, 2016, 15:08

Also, with all these problems happening why is Shutterstock still holding the #1 position?

Its really the buyers that drive it.....I wonder if the site is causing them problems too...think Adobe are giving proper competition at last.

Pauws99 · « **Reply #8 on:** October 07, 2016, 16:49 »

Quote from: Hildegarde on October 07, 2016, 15:01

Quote
I've got a different problem files sitting there not getting reviewed. When I asked support they told me to delete them cos they couldn't. For me fotolia/adobe are snapping at their heels.

I have that problem with SS too. File stuck and the cannot delete it so I have to reupload it. My sales at FT much better. I think my images fit more with FT's clientele overall.

With the original problem, the images get uploaded, then disappear..... and then hen I upload it several times and the next button takes me to actual image to keyword... I have multiple copies of the same images from all the repeat uploads.

Yes its very confusing to know what they have or haven't reviewed and as far as I can see you can only delete one file at a time.

Artist · « **Reply #9 on:** October 08, 2016, 02:28 »

I am also facing missing keywords and sometimes missing files

cascoly · « **Reply #10 on:** October 09, 2016, 13:45 »

Quote from: oscarcwilliams on October 07, 2016, 15:08

Also, with all these problems happening why is Shutterstock still holding the #1 position?

mostly because the majority of people aren't experiencing all these problems; and since SS outperforms others by factor of 3-10x or more it would take awhile for SS to decline even it was happening -- everyone would need to have sales drop by 50% or more

my reviews have been fast lately - rarely more than 24 hr, and acceptance rate is better

I've also seen the 'upl but 0 files problem' in the past week - based on the forums, SS is aware of it, but a temp fix that's worked for me is
http://submit.shutterstock.com/content_editor.mhtml

which brings up the ftp'd images for editing - these then are reviewed and show up in my 'new' gallery