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Author Topic: Introducing the new Veer  (Read 16414 times)

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bittersweet

« Reply #50 on: August 03, 2010, 11:19 »
0
After the frustration of the whole vector situation, I had pretty much stopped uploading to Veer, and hadn't had a sale since May 3. I went to check today and had had four sales over the last week, which - though sad - is an improvement. However, I cannot figure out for the life of me how I have received a 1.75 royalty on an EPS file, priced at 20 credits or $30USD...which I had been getting 7.00 royalties on. Even in the unlikely scenario of the biggest credit pack, I'm not seeing how this number was arrived at. There is a second download of the same file listed on the same date, which lists a $5.25 royalty (together they equal the expected 7.00) ... both are listed as standard license.

Can anyone point me in the direction of the credit/royalty calculation chart that can explain this? Admittedly I haven't been paying all that much attention to the latest developments, so I apologize for not being able to locate this on the site now.

thanks!

ETA: Didn't mean to sound so negative... I am still really hoping for the best with Veer, and I am still very appreciative of the efforts and attention of Brian and all the others who continue to provide updates and seek feedback. :)
« Last Edit: August 03, 2010, 11:27 by whatalife »


« Reply #51 on: August 18, 2010, 10:44 »
0
After the frustration of the whole vector situation, I had pretty much stopped uploading to Veer, and hadn't had a sale since May 3. I went to check today and had had four sales over the last week, which - though sad - is an improvement. However, I cannot figure out for the life of me how I have received a 1.75 royalty on an EPS file, priced at 20 credits or $30USD...which I had been getting 7.00 royalties on. Even in the unlikely scenario of the biggest credit pack, I'm not seeing how this number was arrived at. There is a second download of the same file listed on the same date, which lists a $5.25 royalty (together they equal the expected 7.00) ... both are listed as standard license.

Can anyone point me in the direction of the credit/royalty calculation chart that can explain this? Admittedly I haven't been paying all that much attention to the latest developments, so I apologize for not being able to locate this on the site now.

thanks!

ETA: Didn't mean to sound so negative... I am still really hoping for the best with Veer, and I am still very appreciative of the efforts and attention of Brian and all the others who continue to provide updates and seek feedback. :)

Hi Whatalife -

Thanks for reporting that royalty display issue - which was indeed a bug. You are correct the multiple listings did correctly add up to the proper royalty (ex $5.25 + $1.75 = $7).

Our developers identified the cause as situations when a customer used credits from multiple credit packs to purchase a single file. This has now been corrected - single sales show up as a single line on your stats page.

 - Brian


 

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