I got no one home type of message when tried to contact this morning through chat, 8 hours ago. Bot said, Chat Now (Live Chat). Please submit a ticket. https://www.yayimages.com/contact-us.html and we will get back to you in 24 hours.
A few weeks ago I chatted. Good luck

It works now.

Thanks - checked it again today and it works fine again.

A serverdown for approx. 24 hours is a long time :-)