At first the royalty earnings looks much lower as they were before the recent change. It looks very bad until they add the subscription revenue what they do quite deep in the upcoming month. And than the overall royalty I get is significantly higher as it was. I lost track how they calculate it, but they send me more money now as they did before so I am a HAPPY contributor

Quote from: NitorPhoto on June 15, 2020, 20:37
At first the royalty earnings looks much lower as they were before the recent change. It looks very bad until they add the subscription revenue what they do quite deep in the upcoming month. And than the overall royalty I get is significantly higher as it was. I lost track how they calculate it, but they send me more money now as they did before so I am a HAPPY contributor

same here - May's numbers appeared just a few days ago

Quote from: Dumc on June 15, 2020, 17:37
What I'm trying to say is, did he calculated this into what  he was supposed to get to paypal account.

I was supposed to get twice what I got in my Paypal account in March, and exactly the same sum I got in April in my Paypal account.
No calculation to do here.

I think that they did not appreciate a lot that my March earnings were enough higher than my usual average...

And for the second month running they have taken the difference between my actual earnings and the guaranteed amount and deducted it form my account balance, so therefore not paying me any extra whatsoever.
So they have said we will guarantee double March payment for 6 months but then takes the difference from our balance so in effect all they are doing is giving you a pay advance.

.

The payment page is totally confusing, I wish they'd fix it.
Regular sales are much lower for me too, subscription sales are much higher, overall revenue is quite similar to previous months.

Hi - When the subscription earnings were loaded by Canva for May-2020 in the month of Jun-2020, the subscription earnings for all the prior months going back all the way to May-2019, was reset to zero. This resulted in the 'Unpaid earnings' in the 'Payments' tab to reduce by an amount which is the total of all the subscriptions of the months from May-2019 through Apr-2020. Has this happened for anyone else? I have asked Canva about it, but no response as yet. Thanks.

Same here.  I asked Canva to fix it - no reply for several weeks.  This week I got an e-mail "we want to close this topic, please notify if you have more questions about it".  Hahaha, of course I have more questions about it, they did not even reply, let alone fix it!  So I just repeated the request and the wait starts again ...

Quote from: Anyka on July 07, 2020, 08:07
Same here.  I asked Canva to fix it - no reply for several weeks.  This week I got an e-mail "we want to close this topic, please notify if you have more questions about it".  Hahaha, of course I have more questions about it, they did not even reply, let alone fix it!  So I just repeated the request and the wait starts again ...

Thanks Anyka. I guess we just have to wait until they fix it 

Quote from: pixsol on July 07, 2020, 08:29

Quote from: Anyka on July 07, 2020, 08:07
Same here.  I asked Canva to fix it - no reply for several weeks.  This week I got an e-mail "we want to close this topic, please notify if you have more questions about it".  Hahaha, of course I have more questions about it, they did not even reply, let alone fix it!  So I just repeated the request and the wait starts again ...

Thanks Anyka. I guess we just have to wait until they fix it 

Canva responded to my query last week. I provided them screenshots of the monthly sales pages and the payments page. Yesterday they confirmed that they have made a fix. I checked the sales pages and all missing subscriptions have been restored. The unpaid earnings on the payments page is also accurate. Even though it took some time for Canva to respond, their fix was complete and accurate.

'Normal' sub sales are now dire. I wonder how long the 'surprise'  number will continue to compensate.......
Not feeling optimistic.

Just received my payment for July. They didn't double my March earnings anymore. My sales are close to a doubled March income anyway, but they should still have topped it up by about 40$. Anyone else?

Quote from: chris77 on August 17, 2020, 09:44
Just received my payment for July. They didn't double my March earnings anymore. My sales are close to a doubled March income anyway, but they should still have topped it up by about 40$. Anyone else?

Same. I am out $1000+. Haven't deleted anything.

Anyone have a contact email for them

Same here, I found out they paid JUNE real amounts, not July, and not double March.

Me too... I didn't get double earnings. I hope they don't break promise and honor their words.

Quote from: Justanotherphotographer on August 17, 2020, 09:48
Anyone have a contact email for them

[email protected] at least exists ...

I exchanged some messages with ivy(at)canva.com quite a while ago. Don't know if she still works there though.

Same here.

Exactly, about $ 100 below which would be double for me. But in the payments section, in unpaid income there are $ 106 pending payment, which will eventually be paid ... Lack of liquidity?

I'm also short by about $150, so I've emailed to ask what happened. Checking my earnings for July, the payment I've received is not double my March payment, nor does it match the actual stated earnings for the month, so I'm not sure what's going on.

Quote from: chris77 on August 17, 2020, 10:04

Quote from: Justanotherphotographer on August 17, 2020, 09:48
Anyone have a contact email for them

[email protected] at least exists ...

I exchanged some messages with ivy(at)canva.com quite a while ago. Don't know if she still works there though.

Thanks, I'll try the email

If you check the payment they show that they paid the double march earning, but we only received june ''normal'' earnings. I think they will fix this...

Mine doesn't have an entry for August 15th. The last is July 15. So three correct entries (double March) at the top of the table. Does yours show this month's?

The last one is July 15 for me too.
And the payment I received is the actual amount for June.

Quote from: KuriousKat on August 17, 2020, 11:57
I'm also short by about $150, so I've emailed to ask what happened. Checking my earnings for July, the payment I've received is not double my March payment, nor does it match the actual stated earnings for the month, so I'm not sure what's going on.

Response from Canva indicated that there had been a technical problem that should be corrected by the end of this week.

Same here, not double of March earning