Author Topic: Server issues with email notification from Depositphotos (Read 5369 times)

Poncke · « **on:** April 02, 2013, 11:59 »

Hi all,

Does anyone have the same issue, when you receive the email from DP for images sold it locks Outlook for a while while its trying to contact the server at DP to download the DP logo in the email.

The message displayed is - contacting: \\depositphotos.com\img

And when its done, the image shows a red cross. Weird thing is that when I check webmail the logo is in the email.

So it could be an issue with my ISP.

flotsom · « **Reply #1 on:** April 05, 2013, 03:43 »

Yes having exact same issue also using outlook, I think it's the way they've coded their emails.

Poncke · « **Reply #2 on:** April 05, 2013, 05:29 »

But it started just this week. Weird.

estike · « **Reply #3 on:** April 05, 2013, 07:28 »

Quote from: Poncke on April 05, 2013, 05:29

But it started just this week. Weird.

Same here

Mantis · « **Reply #4 on:** April 05, 2013, 07:30 »

I guess I could provide feedback if I'd get some sales to test the problem

flotsom · « **Reply #5 on:** April 05, 2013, 08:24 »

After zilch for weeks I sold 3 subs today and logged in to see a return

oboy · « **Reply #6 on:** April 05, 2013, 08:40 »

It is the same for me too. The same problem is with MostPhotos too, vut with MostPhotos it been for a very long time already.

estike · « **Reply #7 on:** April 05, 2013, 09:20 »

I just had a look to it:
Til end of January you got the email notification without pic. February and March with pic. When you go across the pic in the email you see ... depositphotos.com/ID/name.
In April (the beginning of this issue) you see .... ru/depositphotos.com/ID/name. Don't know if this is the reason. May be a coincidence, for April I had just 1 DL.

Poncke · « **Reply #8 on:** April 05, 2013, 10:29 »

Guys, its also on the approved/rejected email. And the problem is with the DP logo in the email. As far as I can tell.

I do get on average 1 sale per day. I wish you all many sales too, to experience the email problem as well

estike · « **Reply #9 on:** April 05, 2013, 10:36 »

Quote from: Poncke on April 05, 2013, 10:29

Guys, its also on the approved/rejected email. And the problem is with the DP logo in the email. As far as I can tell.

I do get on average 1 sale per day. I wish you all many sales too, to experience the email problem as well

Same here

Ploink · « **Reply #10 on:** April 06, 2013, 04:32 »

Quote from: Mantis on April 05, 2013, 07:30

I guess I could provide feedback if I'd get some sales to test the problem

Same here, nothing since March, 30th

Mostphotos Support · « **Reply #11 on:** April 08, 2013, 10:19 »

Quote from: oboy on April 05, 2013, 08:40

It is the same for me too. The same problem is with MostPhotos too, vut with MostPhotos it been for a very long time already.

Hi!

A member reported this last week so we have fixed it. If you every have any issues, please let us know at [email protected] and we'll take a look asap.

Best Regards,
Lina @ Mostphotos

Poncke · « **Reply #12 on:** April 08, 2013, 13:18 »

Now all we need is someone from DP to come in here and say the same

Poncke · « **Reply #13 on:** April 08, 2013, 13:44 »

This is what I get

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Author Topic: Server issues with email notification from Depositphotos (Read 5369 times)

Poncke

flotsom

Poncke

estike

Mantis

flotsom

oboy

estike

Poncke

estike

Ploink

Mostphotos Support

Poncke

Poncke

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