Author Topic: Conducting business Zoonar way (rudest support I've ever seen) (Read 14475 times)

wut · « **on:** May 09, 2012, 17:14 »

After I wanted to close the account, since nothing sold since NY and the CR employee telling me no code exist for payment via bank transfers (for possible earnings in the next 6 months before images get finally deleted) and it's the only option beside Pay Pal (because Moneybookers option clearly doesn't exist, look at the second image), I got this response

He's just telling me to fcuuk off. Unbelievable!

That's very convenient. Really great. If you plan on doing business for just another year or two and grab as much as you can. They give you 2 possibilities, one of which clearly doesn't work and then give you the third option to just waive payment, when they push so far (limited payments and unbelievably rude personnel) you don't care anymore and will just choose the 3rd option to get rid of them. Well not me, you bas-tards! I deleted all my images manually and if I'll make one cent out of them, I'll find a way to get it. Or just delete all the keywords, but going through over 200 shots (it was just a small sample to test the site) is a PITA.

noodle · « **Reply #1 on:** May 09, 2012, 17:46 »

wow! that is a very unprofessional response - i guess they figure, your pulling your port, so screw you
its surprising how many today lack common courtesy and manners when dealing with other people

rubyroo · « **Reply #2 on:** May 09, 2012, 17:52 »

Truly astounding.

click_click · « **Reply #3 on:** May 09, 2012, 18:33 »

Where can I tweet this? Leaf, you need to implement tweet buttons so that things like that get out there asap.

Agencies should in no way speak to a contributor like that.

I guess Zoonar has forgotten that we actually allow them to keep a commission from OUR pictures.

Thank god I'm not with them.

icefront · « **Reply #4 on:** May 09, 2012, 18:39 »

Yet another unfinished site.
Also, the right hand doesn't know what the left does. Bored and st**d inspectors can really damage the image of an agency.
Compared to others I've found them always too austere.

wut · « **Reply #5 on:** May 09, 2012, 18:51 »

Quote from: click_click on May 09, 2012, 18:33

Where can I tweet this? Leaf, you need to implement tweet buttons so that things like that get out there asap.

Agencies should in no way speak to a contributor like that.

I guess Zoonar has forgotten that we actually allow them to keep a commission from OUR pictures.

Thank god I'm not with them.

I agree, that would be a great feature

antistock · « **Reply #6 on:** May 09, 2012, 22:49 »

why EFT (electronic bank transfer) doesn't work ??

CD123 · « **Reply #7 on:** May 09, 2012, 23:35 »

That is just terrible PR wut.

I decided (after a year of zero sales) to actually upload my complete port, due to their Getty link. So far Getty only got to my original uploads, refusing them all. Still zero sales. $:-\$

Microbius · « **Reply #8 on:** May 10, 2012, 03:39 »

I can second that Zoonar was extremely unhelpful and rude last time I contacted them too, really unnecessarily so. I just reread the emails now. This was back in 2010 shortly before I left them, and looks like nothing has changed.

wut · « **Reply #9 on:** May 10, 2012, 05:26 »

Quote from: antistock on May 09, 2012, 22:49

why EFT (electronic bank transfer) doesn't work ??

Do you see that sort code on the second image? I asked them what it is, since I've never seen it before, then I told him which country I was from and he said that it's not possible to transfer to my country (like it wasn't both part of EU and EURO, just like Germany is, where they operate). No doubt it's an internal code, better said an excuse to say they can't pay you. So there's only paypal left and they know many ppl don't use it/have an account with them (I use MB for all of the sites, 10 or so, except for Alamy, which sends me cheques)

sharpshot · « **Reply #10 on:** May 10, 2012, 07:26 »

Wont they pay through MB if you ask them?

wut · « **Reply #11 on:** May 10, 2012, 07:41 »

Quote from: sharpshot on May 10, 2012, 07:26

Wont they pay through MB if you ask them?

I asked them, but the only way to do it is via their site with only 1 option, paypal. After that he told me to fcuuk off and that I won't get the money

luissantos84 · « **Reply #12 on:** May 10, 2012, 12:47 »

great stuff, I am there for 6 months and not a single sale

wut · « **Reply #13 on:** May 10, 2012, 13:03 »

Quote from: luissantos84 on May 10, 2012, 12:47

great stuff, I am there for 6 months and not a single sale

They couldn't get anyone a sale if their life depended on it

I understand their frustration, but instead on getting it out on their contributors because of their incompetence, they should be motivated to be helpful and nice, to do their job better, to get the ball rolling.

RT · « **Reply #14 on:** May 10, 2012, 13:04 »

Perfect example of why you shouldn't upload to every single agency out there.

wut · « **Reply #15 on:** May 10, 2012, 13:09 »

Quote from: RT on May 10, 2012, 13:04

Perfect example of why you shouldn't upload to every single agency out there.

I've decided well before that to just stick to the top for and this just proves it, on top of other things like pathetic sales, that I made the right decision. I really can't understand how could anyone in his right mind continue on contributing, and regularly at that, to sites that don't even bring him a lousy % of the overall earnings

Wim · « **Reply #16 on:** May 10, 2012, 13:21 »

Quote from: RT on May 10, 2012, 13:04

Perfect example of why you shouldn't upload to every single agency out there.

Indeed, I do not need online storage space, I need sales!
Agencies have to earn our hard work too.

Tabimura · « **Reply #17 on:** May 10, 2012, 13:27 »

What? Zoonar again? Jeez, these guys really know how to make a name for themselves.
Be careful people, and when leaving make sure you ask to delete your account, otherwise you won't get the remaining royalties.

peresanz · « **Reply #18 on:** May 10, 2012, 14:18 »

Quote from: Tabimura on May 10, 2012, 13:27

What? Zoonar again? Jeez, these guys really know how to make a name for themselves.
Be careful people, and when leaving make sure you ask to delete your account, otherwise you won't get the remaining royalties.

Just my situation! Six month ago I cancelled my account. I think that everybody understands what that means: I'm quitting, right?. Now, after 6 months, my images have been deleted from Zoonar but still remain in the partner agencies. I asked Michael about that issue and I was told that I had to 'delete my profile' and wait six months more! He offensively said that this was new to him and never occurred before just making me feel so stupid as if I couldn't tell 'cancelling my account' from 'deleting my profile'. Now I see that I'm not the only one.

Tabimura · « **Reply #19 on:** May 10, 2012, 15:52 »

Quote from: peresanz on May 10, 2012, 14:18

Quote from: Tabimura on May 10, 2012, 13:27
What? Zoonar again? Jeez, these guys really know how to make a name for themselves.
Be careful people, and when leaving make sure you ask to delete your account, otherwise you won't get the remaining royalties.

Just my situation! Six month ago I cancelled my account. I think that everybody understands what that means: I'm quitting, right?. Now, after 6 months, my images have been deleted from Zoonar but still remain in the partner agencies. I asked Michael about that issue and I was told that I had to 'delete my profile' and wait six months more! He offensively said that this was new to him and never occurred before just making me feel so stupid as if I couldn't tell 'cancelling my account' from 'deleting my profile'. Now I see that I'm not the only one.

He's a liar. The bold part is simply a blatant lie, because he already knew AT LEAST from my case this situation, so obviously it wasn't new to him.

Batman · « **Reply #20 on:** May 10, 2012, 20:53 »

Quote from: RT on May 10, 2012, 13:04

Perfect example of why you shouldn't upload to every single agency out there.

+1

And get a free paypal account for places like this.

antistock · « **Reply #21 on:** May 11, 2012, 01:38 »

Zoonar idea's was good but i guess when it was up and running in the real world they realized it was not financially sustainable, anything else is the obvious consequence.

BaldricksTrousers · « **Reply #22 on:** May 11, 2012, 02:05 »

I thought Fotolia were in a class of their own when it came to this kind of thing but it seems that Zoonar are playing in the same league, at least as far as the treatment of contributors goes.

Wim · « **Reply #23 on:** May 11, 2012, 02:19 »

Quote from: peresanz on May 10, 2012, 14:18

Quote from: Tabimura on May 10, 2012, 13:27
What? Zoonar again? Jeez, these guys really know how to make a name for themselves.
Be careful people, and when leaving make sure you ask to delete your account, otherwise you won't get the remaining royalties.

Just my situation! Six month ago I cancelled my account. I think that everybody understands what that means: I'm quitting, right?. Now, after 6 months, my images have been deleted from Zoonar but still remain in the partner agencies. I asked Michael about that issue and I was told that I had to 'delete my profile' and wait six months more! He offensively said that this was new to him and never occurred before just making me feel so stupid as if I couldn't tell 'cancelling my account' from 'deleting my profile'. Now I see that I'm not the only one.

This just happend to me at YAYmicro, except for the fact that my account was indeed removed, now 6 months later, they are still selling at partner sites.
Support replied with a notice they are looking into it but I get a feeling they don't care much, forcing me to take further steps.

So it's not only Zoonar, YAYmicro also! be warned guys!

Microbius · « **Reply #24 on:** May 11, 2012, 03:02 »

That's odd, I have always had really good customer support from Yay, basically the opposite to Zoonar. They were always on live chat when I needed them too.

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Author Topic: Conducting business Zoonar way (rudest support I've ever seen) (Read 14475 times)

wut

noodle

rubyroo

click_click

icefront

wut

antistock

CD123

Microbius

wut

sharpshot

wut

luissantos84

wut

RT

wut

Wim

Tabimura

peresanz

Tabimura

Batman

antistock

BaldricksTrousers

Wim

Microbius

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