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Author Topic: I guess the buyer made a mistake  (Read 4672 times)

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« on: March 12, 2008, 18:44 »
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I've just had two consecutive sales of the same image in IS, first an S, a couple of minutes later an M.

I can only guess the buyer made a mistake when picking the size.

If only buyers made that mistake more often!  ;D

Regards,
Adelaide


« Reply #1 on: March 12, 2008, 18:50 »
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Just pray that they don't ask for a refund on one of them.

vonkara

« Reply #2 on: March 12, 2008, 18:51 »
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Wait a little, maybe tomorrow you will see the L coming. Bad that we don't see the buyers name like whit Fotolia

« Reply #3 on: March 12, 2008, 22:41 »
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I doubt that any designer would pursue a refund.  The small amount of gain on the refund does not justify the time spent pursuing it.  If a designer makes $20 per hour (probably $50 minimum if taxes and other overhead are included), even spending 10 minutes on the pursuit is nothing more than a waste of effort.  I could understand if it was a more expensive RM image, but at a couple of bucks, what is the point.  Generally business mistakes don't matter much unless they cost in the thousands unless it is an unusually regular occurance.  In the design/construction industry if you haven't made a 10K mistake, you either work on little stuff, have little authority, or just started.
« Last Edit: March 12, 2008, 22:47 by Waldo4 »

« Reply #4 on: March 13, 2008, 02:04 »
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I doubt that any designer would pursue a refund.  The small amount of gain on the refund does not justify the time spent pursuing it.  If a designer makes $20 per hour (probably $50 minimum if taxes and other overhead are included), even spending 10 minutes on the pursuit is nothing more than a waste of effort.  I could understand if it was a more expensive RM image, but at a couple of bucks, what is the point.  Generally business mistakes don't matter much unless they cost in the thousands unless it is an unusually regular occurance.  In the design/construction industry if you haven't made a 10K mistake, you either work on little stuff, have little authority, or just started.

Actually, it's a well discussed topic at iStock.  People often do see refunds.  I've had a few where a designer has bought a S size, then upgraded to an L and had a refund of the S.  Assuming they used it as a comp without a watermark.

It happens alot more than you think.

There have been several reports of iStock refunding videos and photos because the customer decided they didn't need it after all...
« Last Edit: March 13, 2008, 03:17 by Seren »

« Reply #5 on: March 13, 2008, 03:15 »
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I've had a sale refunded on iStock. The next time I looked, the image had sold again with the Unlimited License option. I recollect iS telling me it was the same buyer. So, the perfect outcome!

« Reply #6 on: March 13, 2008, 03:48 »
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I have had over 20 situations like this on Fotolia, where buyer bought small than large few minutes after... not uncommon.

But most bisar sale was this: buyer once bought from me Large, than few minutes aftew, same byer, bought the same image, but small! LOL! I guess he does not know how to resize large image to small. hhhhhh

« Reply #7 on: March 13, 2008, 03:54 »
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I have had quite a few refunds with istock, one of them was an EL but they had just picked the wrong license and bought it again.  I don't think they should give refunds under $5, it just doesn't seem worth the admin work.

abimages

« Reply #8 on: March 13, 2008, 04:34 »
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Only yesterday at FT I had the same buyer buy one image in each of the 4 sizes?????

I have also had a refund at iS, think it was for 60 cents?

dbvirago

« Reply #9 on: March 13, 2008, 05:00 »
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I've had same buyer get different sizes many times. This morning, I had someone buy 3 copies of the same image, same size at 123.

« Reply #10 on: March 13, 2008, 05:07 »
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Once or twice on IS I got two sales of the same picture the same size seconds apart.
I guess buyer was too anxious to make purchase or had a slow connection and click a button twice.
It could also be a buyers mistake.

« Reply #11 on: March 13, 2008, 07:36 »
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How do you find who the buyer is on 123rf?  I only know how to do that on fotolia

I've had same buyer get different sizes many times. This morning, I had someone buy 3 copies of the same image, same size at 123.

dbvirago

« Reply #12 on: March 13, 2008, 08:55 »
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I don't. Just assumed it was the same buyer. It was a fairly obscure image and was bought at the same time.

« Reply #13 on: March 13, 2008, 10:56 »
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I don't. Just assumed it was the same buyer. It was a fairly obscure image and was bought at the same time.
Ok, shame I was hoping that they also told us who bought our images :(


 

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