Thank you Mat for checking on that issue.

Quote from: MatHayward on April 17, 2023, 17:03
Hi everyone,

Thanks for the updates and emails. We are looking into this and I'll provide an update when I have some information to provide.

-Mat Hayward

Thanks Mat

I see some progress. At least the web site responding.

"We Apologize for the Inconvenience.

We are currently experiencing technical difficulties. We are working to resolve the issue as quickly as possible. Please check back soon."

If finally got the email from Adobe support

"We apologize for the inconvenience.

We are currently experiencing technical difficulties with the redemption of the bonus codes. We are working to resolve the issue as quickly as possible.
Please be patient until the problem is fixed."

It's funny that they marked my case as resolved

Quote from: Unamas on April 26, 2023, 17:33
If finally got the email from Adobe support

"We apologize for the inconvenience.

We are currently experiencing technical difficulties with the redemption of the bonus codes. We are working to resolve the issue as quickly as possible.
Please be patient until the problem is fixed."

It's funny that they marked my case as resolved

The question is, did anyone else was able to redeem it's 2023 code? If not it seems it was a hasty decision to give them away anyway but weren't prepared for it. Otherwise you are just having bad luck I guess.

Quote from: SVH on April 27, 2023, 19:45

The question is, did anyone else was able to redeem it's 2023 code? If not it seems it was a hasty decision to give them away anyway but weren't prepared for it. Otherwise you are just having bad luck I guess.

Yes, I have all apps active for one more year.

I was able to redeem my code (shortly after they were issued). I would assume this is just a bug - like the one where tax forms weren't available for a while - where they aren't treating it as a high priority problem.

Quote from: MatHayward on April 17, 2023, 17:03
Thanks for the updates and emails. We are looking into this and I'll provide an update when I have some information to provide.

Hello Mat,

Do you have any updates? I cannot use Adobe Photoshop any more without a license.

Quote from: Unamas on April 30, 2023, 03:40

Quote from: MatHayward on April 17, 2023, 17:03
Thanks for the updates and emails. We are looking into this and I'll provide an update when I have some information to provide.

Hello Mat,

Do you have any updates? I cannot use Adobe Photoshop any more without a license.

No updates to share yet, I'll be sure to post here when there is news.

Thank you,

Mat Hayward

Quote from: MatHayward on April 30, 2023, 05:31

Quote from: Unamas on April 30, 2023, 03:40

Quote from: MatHayward on April 17, 2023, 17:03
Thanks for the updates and emails. We are looking into this and I'll provide an update when I have some information to provide.

Hello Mat,

Do you have any updates? I cannot use Adobe Photoshop any more without a license.

No updates to share yet, I'll be sure to post here when there is news.

Thank you,

Mat Hayward

There you go Unamas. An answer that really helps you

Quote from: MatHayward on April 30, 2023, 05:31

Quote from: Unamas on April 30, 2023, 03:40

Quote from: MatHayward on April 17, 2023, 17:03
Thanks for the updates and emails. We are looking into this and I'll provide an update when I have some information to provide.

Hello Mat,

Do you have any updates? I cannot use Adobe Photoshop any more without a license.

No updates to share yet, I'll be sure to post here when there is news.

Thank you,

Mat Hayward

25 days without a license with +18K downloads last year. Thank God Adobe is treating this issue with "highest priority".

I am sure that tasks such as repairing links, generating codes and distributing them to users who meet certain conditions must be much more complicated than it seems if a company like Adobe cannot handle this more easily. But this issue is causing a drastic disruption of my workflow so, at this point, where I have already spent my annual vacation period waiting for a code, I would greatly appreciate some kind of clue whether it's going to be fixed or not – and when. If this is not to much to ask for.
Thanks.

Something started to work, but now I'm stuck on "This code has already been redeemed" when I try to redeem the code on https://redeem.adobe.com/

Obviously I didn't redeem it before

Quote from: Unamas on May 12, 2023, 05:17
Something started to work, but now I'm stuck on "This code has already been redeemed" when I try to redeem the code on https://redeem.adobe.com/

Obviously I didn't redeem it before

We are looking into this. I'll provide an update asap.

Thank you,

Mat

Quote from: MatHayward on May 12, 2023, 17:38

Quote from: Unamas on May 12, 2023, 05:17
Something started to work, but now I'm stuck on "This code has already been redeemed" when I try to redeem the code on https://redeem.adobe.com/

Obviously I didn't redeem it before

We are looking into this. I'll provide an update asap.

Thank you,

Mat

The issue described above has been resolved. If you are still having trouble redeeming your code, please reach out via the contact us link found at the bottom of the Adobe Stock Contributor Portal.

thank you,

Mat Hayward

Thank you Mat. I finally got my license

i have redeemed my code too!

it's been two weeks now that I only have sales on Mondays,Thursdays and Fridays,on the other hand March was my BME with more than double the previous BME.
Since I started in 2018,Adobe has been the only agency where I've made more money each year,and keep growing,although i haven't had sales of 2 usd or more since last November.
Thank you Adobe!

Quote from: Injustice for all on May 19, 2023, 21:16
i have redeemed my code too!

it's been two weeks now that I only have sales on Mondays,Thursdays and Fridays

Your other buyers and I got together and decided to golf on Wednesdays.

Quote from: PigsInSpace on May 20, 2023, 01:35

Quote from: Injustice for all on May 19, 2023, 21:16
i have redeemed my code too!

it's been two weeks now that I only have sales on Mondays,Thursdays and Fridays

Your other buyers and I got together and decided to golf on Wednesdays.

Oh that's why!You can't go on Sunday?

Great news! Sadly I never qualify. I'm still selling though.

250-5,999 downloads during the calendar year, you qualified to receive a complimentary code for one-year plan from these options: Creative Cloud Photography (20GB), Illustrator, InDesign, Premiere Pro, or After Effects.

Only contributors active in 2022 are eligible for the bonus. To be considered active, you must have uploaded and had approved a minimum of 20 new assets in the calendar year, 2022.

Hardly asking for very much, for a free subscription? 20 new assets and 250 DLs?

Just looking at what it takes to be considered active. 20 new assets?  The DLs take care of themselves.

I've unlocked the thread.  Let's try to keep it on topic.

Quote from: leaf on May 31, 2023, 19:48
I've unlocked the thread.  Let's try to keep it on topic.

Totally agree,thanks!

one post was removed.  Please keep politics out of this thread.  You can start a new thread if you have a politcal question.  Things get so derailed so quickly otherwise.

Quote from: leaf on June 01, 2023, 18:39
one post was removed.  Please keep politics out of this thread.  You can start a new thread if you have a politcal question.  Things get so derailed so quickly otherwise.

Thanks!

Quote from: leaf on June 01, 2023, 18:39
one post was removed.  Please keep politics out of this thread.  You can start a new thread if you have a politcal question.  Things get so derailed so quickly otherwise.

I created a new topic. The topic is not about politics, but about the prices for adobe programs for different countries.
I hope Matt Hayward will answer the authors of this forum.