i've submit a ticket to support service and received an answer
the answer was similar to this (irony): forget about it and leave us alone, we here to making money, not to solve your problem, oh we know, we know, we are so sorry, forgive us
![Cry :'(](https://www.microstockgroup.com/Smileys/default/cry.gif)
in other words it's my problem, not theirs