Author Topic: Payment received after I cancel my account. (Read 4789 times)

Petr Toman · « **on:** January 13, 2014, 16:08 »

So just to let anyone know, that it can take quite a while when you cancel your account on istock to get the money.
To be clear they stated that it will take like 60 days, so anyway I'm glad they send it.

17.10.2013 - "Your account has now been closed as requested and final payment details have been sent to accounting to payout after 30 days to include any partner program royalties earned. Note that partner royalties are ingested the following month, therefore in order to ensure that we pay out all monies owed to you, it may take up to 60 days before your account balance is closed. "

So be patient. I had there $29.

I canceled on : October 11, 2013, 08:19
Payment received : Jan 13, 2014, 08:01:06 PST

I almost forgot

cathyslife · « **Reply #1 on:** January 13, 2014, 18:18 »

So it took them another 30 days to process that electronic payment.

ouchie · « **Reply #2 on:** January 13, 2014, 19:17 »

fyi: i received my pmt in under 2 weeks, when i canceled my acct!!!

Ariene · « **Reply #3 on:** January 14, 2014, 12:04 »

How long does it take for their respond? I'm still waiting after my email asking for deactivating all PF...

Kerioak~Christine · « **Reply #4 on:** January 14, 2014, 12:25 »

I cancelled my account and took payment at similar times a few years ago as waited till I had enough for a payout. However, earlier last year I discovered some of my images on another site that I had never even heard of, let alone uploaded to. Eventually discovered it was down to istock/getty and that did take a long time to get them removed and receive a payout as everyone I spoke to or emailed or wrote to denied it was anything to do with them !

Petr Toman · « **Reply #5 on:** January 14, 2014, 13:05 »

Quote from: Ariene on January 14, 2014, 12:04

How long does it take for their respond? I'm still waiting after my email asking for deactivating all PF...

I did not send them email, not sure if they check it. I created request in : http://www.istockphoto.com/contact_ticket.php - Contributor relations

Hello,

I would like to close my account and get the rest of the money on account paid to my paypall "xxxxxxxx".

Thank you.

You dont have to wait for 100$, anything you have they will pay out. For me it was $29

The automatic confirmation was send immediately to my mail.

Before my ticket I deactivated all images manually.

ShadySue · « **Reply #6 on:** January 14, 2014, 13:12 »

Quote from: Ariene on January 14, 2014, 12:04

How long does it take for their respond? I'm still waiting after my email asking for deactivating all PF...

I've got an outstanding ticket (on a different subject) dated 6th December.

Petr Toman · « **Reply #7 on:** January 14, 2014, 13:23 »

Quote from: ShadySue on January 14, 2014, 13:12

Quote from: Ariene on January 14, 2014, 12:04
How long does it take for their respond? I'm still waiting after my email asking for deactivating all PF...

I've got an outstanding ticket (on a different subject) dated 6th December.

2010?

Ariene · « **Reply #8 on:** January 14, 2014, 14:10 »

Toopy, thanks. I sent the ticket and got automatic info on my mail:
"Thank you for contacting iStock. We have received your request and will respond as soon as possible..." bla bla bla...

It was 4 days ago... still waiting

ShadySue , didn't get respond still?

Petr Toman · « **Reply #9 on:** January 14, 2014, 14:30 »

Quote from: Ariene on January 14, 2014, 14:10

Toopy, thanks. I sent the ticket and got automatic info on my mail:
"Thank you for contacting iStock. We have received your request and will respond as soon as possible..." bla bla bla...

It was 4 days ago... still waiting

ShadySue , didn't get respond still?

I received human reply after 6 days.