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Author Topic: PayPal payment from iStock not received  (Read 1170 times)

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« on: September 26, 2022, 13:09 »
0
For as long as I can remember, each month I get the Getty Remittance advice and then the PayPal payment email within minutes of each other. This month I got the Getty email on the 22nd but nothing since from PayPal.

Is anyone else experiencing a delay or should I be worried?


« Reply #1 on: September 26, 2022, 13:29 »
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No, with me it went quite normally - as always! The money is received on 22 September at Paypal.

« Reply #2 on: September 26, 2022, 13:36 »
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No, with me it went quite normally - as always! The money is received on 22 September at Paypal.

Thanks, Wilm - now I am worried.

The iStock contact system won't let me submit a ticket until the month is finished. If there's a problem, probably the longer it's left the longer it will take to resolve, but it looks like i don't have a choice but to wait it out.

« Reply #3 on: September 26, 2022, 13:48 »
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Also normal for me. Got both on the 22nd.

« Reply #4 on: September 26, 2022, 13:53 »
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Also normal for me. Got both on the 22nd.

Thanks - I suspect something has gone wrong and hope it doesn't turn into a big problem.

I could't find anywhere in my settings to check whether the PayPal email had been changed without my knowledge, but the remittance email at least came out to the correct email address.

My PayPal is working fine for other transaction, both 2 days before and transactions since.

First time I've had a payment problem in 15 years.

« Reply #5 on: September 26, 2022, 16:08 »
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Also normal for me. Got both on the 22nd.

Thanks - I suspect something has gone wrong and hope it doesn't turn into a big problem.

I could't find anywhere in my settings to check whether the PayPal email had been changed without my knowledge, but the remittance email at least came out to the correct email address.

My PayPal is working fine for other transaction, both 2 days before and transactions since.

First time I've had a payment problem in 15 years.

I keep my fingers crossed for you!

« Reply #6 on: September 27, 2022, 03:54 »
0
Also normal for me. Got both on the 22nd.

Thanks - I suspect something has gone wrong and hope it doesn't turn into a big problem.

I could't find anywhere in my settings to check whether the PayPal email had been changed without my knowledge, but the remittance email at least came out to the correct email address.

My PayPal is working fine for other transaction, both 2 days before and transactions since.

First time I've had a payment problem in 15 years.

I keep my fingers crossed for you!

Thanks!

« Reply #7 on: September 27, 2022, 05:34 »
0
...
I could't find anywhere in my settings to check whether the PayPal email had been changed without my knowledge, but the remittance email at least came out to the correct email address. ...

I think it is here
https://accountmanagement.gettyimages.com/Account/Payment?

once you are logged into ESP

« Reply #8 on: September 27, 2022, 05:55 »
0
...
I could't find anywhere in my settings to check whether the PayPal email had been changed without my knowledge, but the remittance email at least came out to the correct email address. ...

I think it is here
https://accountmanagement.gettyimages.com/Account/Payment?

once you are logged into ESP

Thanks!

It looks correct, so that' a relief. I guess I'll just have to wait until month end to see what's going on.

« Reply #9 on: October 27, 2022, 08:53 »
0
Not receive my payment too. No problem on the pass. i dont understand what happen

« Reply #10 on: October 27, 2022, 10:59 »
+1
Happened to me a few months ago. After confirming with Paypal that I wasn't sent any payments from iStock a week or so after it was supposed to happen, I opened a ticket with iStock.  They resolved it within a week.


 

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