Anyone see a big, instant bump in their feb pp today?

Getty360

All the PP and GI sales that came in for me at the end of last month for Feb did not and still have not added to my balance of earnings. No response from support after a week    I have totted up all my earnings and the PP and GI have def not been added. All my normal IS download earnings for March are just for that.

Make sure you have checked February's chart. The payments you received in March would be added to February's charts and balance total, not March's.
I'm puzzled as to how you knew that the sales came in if the amount hadn't been added to your balance?

Because it always shows on your graph stats  when they come in and how much they are.

So, you saw the sales in your graph stats for Feb, yet you had no addition to your February balance?
OK, that is weird.
But you said the payments hadn't been added to your total for March, which they wouldn't be. They would have been added to your February total, though your Balance should also have risen.

NB: some support tickets are taking ages. I've had some running to several weeks recently (around the same time as the clawbacks started, which was generating a lot of tickets); my current oldest open ticket is from 23rd March.

Not quite sue. What I mean is, the previous months PP sales etc start coming through ( showing up on the stats graph) on the current month, usually not long before e month is out. So feb stats started showing on my graph near the end of March but March balance only showed what was earned at IS. so I haven't been paid for the feb PP sales.

You're a bit mixed up.
At the moment, our March sales only show what was earned at IS, as no March GI/PP payments have been made yet.

Although GI (and PP where appropriate) images for Feb are paid in March, the total is added to the February total, as that's when they were earned, not the March total.
If you took a note of your earnings at the end of February of your iS only balance, then your February balance should have jumped appropriately.
If you didn't take a note of the February total before GI/PP, you can click the little CSV button which will open an Excel page with columns for GI and PP, so again you can check if they've been paid.

Can you really see green and purple bars in your February downloads chart but not on your royalties chart?

The way it has been for me is the stats that come through the previous month always get paid the following month. So Feb stats started to show in March and should have been added to my March sales. That is how it has been every month for me only this month I am missing the PP money from Feb. It wasn't paid in Feb.

They are paid the following month, but the stats appear in the month that the sales are made.

Again, do you have green and orange bars in your download chart for February, but none in your Royalties chart for February? They are one above the other like my screenshot, so very easy to check.

I don't get this at all. Whenever in the past PP sales have started to show up in the previous month's graph, it showed in real time sales of the current month as amounts came in chunks. If Sue is right then something has happened because I have a chunk of money missing I usually get from PP sales. I got nothing at all in March except my normal IS sales because I calculated every cent. I have never had a month where I got no PP sales payment.

Whenever in the past PP sales have started to show up in the previous month's graph, it showed in real time sales of the current month as amounts came in chunks.

Yes your current balance would have increased as the payments came in. But in the accounting the money was belong added to previous month's total. I can understand the possible confusion. Your current balance should have increased as a result of the PP income being reported.

Is it possible that any sales income you received was offset by money removed the because of the over-payment ?

Quote from: Herg on April 05, 2014, 08:01

Whenever in the past PP sales have started to show up in the previous month's graph, it showed in real time sales of the current month as amounts came in chunks.

Yes your current balance would have increased as the payments came in. But in the accounting the money was belong added to previous month's total. I can understand the possible confusion. Your current balance should have increased as a result of the PP income being reported.

Is it possible that any sales income you received was offset by money removed the because of the over-payment ?

Thank you for understanding. Yes, you have said exactly what I mean. Not sure why folk get so impatient and sarcastic when I am trying to explain. I only had a small amount of clawbacks so it won't be that.

I don't think it unreasonable to feel neglected at still having heard nothing from support. That money has gone astray and I have no way of proving it.

I have just had my 3rd email regarding Feb recoupment. My third amount out of 6 is about to be taken so it can't be that that is causing my missing income. Still nothing from support.

July and not heard a sausage   from them. No sign of money.