Author Topic: Refund for a Purchase of Your File - huh? (Read 5093 times)

click_click · « **on:** May 31, 2011, 09:15 »

I just got this email:

Quote

We regret to inform you that a refund has been issued for a purchase of your file #XXXXXXX:

This is in reference to the file downloaded on Tesday XXXXXXXX,XX 2010, 07:18 AM in the amount of $ 0, Partial void no royalties were lost.

There are a number of reasons why a purchased file may be refunded:
...

What the heck does that mean?

The mentioned file doesn't even show up in my downloaded list...

I wonder if I contacted IS they would actually look into this matter and then deduct the money this file supposedly generated...?
It's a footage clip so it would have to be a bunch of credits.

Any takers?

Sadstock · « **Reply #1 on:** May 31, 2011, 09:24 »

I don't quite know what to make of the language but Istock seeking any type of take back from a contributor in May 2011 for a file sold in 2010 is shocking (well maybe not...).

click_click · « **Reply #2 on:** May 31, 2011, 09:52 »

Quote from: Sadstock on May 31, 2011, 09:24

I don't quite know what to make of the language but Istock seeking any type of take back from a contributor in May 2011 for a file sold in 2010 is shocking (well maybe not...).

... and that for $0

stockastic · « **Reply #3 on:** May 31, 2011, 09:55 »

$0 is probably just your commission - who knows what the buyer actually paid :-)

click_click · « **Reply #4 on:** May 31, 2011, 10:10 »

Quote from: stockastic on May 31, 2011, 09:55

$0 is probably just your commission - who knows what the buyer actually paid :-)

jamirae · « **Reply #5 on:** May 31, 2011, 15:01 »

it says "partial void" so being that it was last year it's possible that istock gave the customer a partial refund but they covered that and did not ding you any of your royalties. yes, i think it is possible that there are still a few good things that istock does for its contributors now and then.

click_click · « **Reply #6 on:** May 31, 2011, 15:11 »

Quote from: jamirae on May 31, 2011, 15:01

it says "partial void" so being that it was last year it's possible that istock gave the customer a partial refund but they covered that and did not ding you any of your royalties. yes, i think it is possible that there are still a few good things that istock does for its contributors now and then.

You mean....

Are you really saying...

Does that mean I did not get screwed over by IS?

jamirae · « **Reply #7 on:** May 31, 2011, 21:59 »

I'm just saying it's possible, yeah.

qwerty · « **Reply #8 on:** June 01, 2011, 02:53 »

Quote from: click_click on May 31, 2011, 15:11

Quote from: jamirae on May 31, 2011, 15:01
it says "partial void" so being that it was last year it's possible that istock gave the customer a partial refund but they covered that and did not ding you any of your royalties. yes, i think it is possible that there are still a few good things that istock does for its contributors now and then.

You mean....

Are you really saying...

Does that mean I did not get screwed over by IS?

I wouldn't bet money on it

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Author Topic: Refund for a Purchase of Your File - huh? (Read 5093 times)

click_click

Sadstock

click_click

stockastic

click_click

jamirae

click_click

jamirae

qwerty

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