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Author Topic: Watch your refunds  (Read 5713 times)

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« on: December 23, 2011, 14:16 »
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http://www.istockphoto.com/forum_messages.php?threadid=338731

Another bug?   Refunds where the entire amount of the purchase (not the royalty) is taken back???   Of course, we won't know if it's an isolated occurrence, or a bug in the wild, because the threads get locked.


« Reply #1 on: December 23, 2011, 14:35 »
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He/She should have gotten an email with the amount listed.  What did it say?

ShadySue

« Reply #2 on: December 23, 2011, 14:38 »
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He/She should have gotten an email with the amount listed.  What did it say?
Is that a rhetorical question? The thread has been locked.

« Reply #3 on: December 23, 2011, 16:25 »
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He/She should have gotten an email with the amount listed.  What did it say?
Is that a rhetorical question? The thread has been locked.

It was more of a request in case that OP reads here...

ShadySue

« Reply #4 on: December 23, 2011, 16:35 »
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He/She should have gotten an email with the amount listed.  What did it say?
Is that a rhetorical question? The thread has been locked.

It was more of a request in case that OP reads here...

Good thinking, Batboy.

Carl

  • Carl Stewart, CS Productions
« Reply #5 on: December 23, 2011, 16:58 »
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I was just notified of a refund of $11.00 on a file for which I only received $7.10 initially, and it was sold on September 2 - almost four months ago!  What the H is going on here???   :o
« Last Edit: December 23, 2011, 17:01 by csproductions »

« Reply #6 on: December 23, 2011, 17:46 »
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A refund removes the record from the history.  Are you sure the now gone record wasn't for $11?

Carl

  • Carl Stewart, CS Productions
« Reply #7 on: December 24, 2011, 06:02 »
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The email message reads as follows:

"We regret to inform you that a refund has been issued for a purchase of your file #7101268:
This is in reference to the file downloaded on 02/09/11 for the amount of 11.00."

If the retail price of the file were $11.00, I certainly wouldn't have received $7.10.  (It's a video file, not a photograph.)  At 20% royalty rate, I would receive $2.20.

They gave me $7.10 initially for the sale, then took back $11.00 for the refund.  How does that work???  Maybe I'm in the wrong business!   :P

ShadySue

« Reply #8 on: December 24, 2011, 06:31 »
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The email message reads as follows:

"We regret to inform you that a refund has been issued for a purchase of your file #7101268:
This is in reference to the file downloaded on 02/09/11 for the amount of 11.00."

If the retail price of the file were $11.00, I certainly wouldn't have received $7.10.  (It's a video file, not a photograph.)  At 20% royalty rate, I would receive $2.20.

They gave me $7.10 initially for the sale, then took back $11.00 for the refund.  How does that work???  Maybe I'm in the wrong business!   :P

I don't think, even with old credits and discounts, that you can buy a video for $11. I'm guessing the $11 was your share of a larger gross value.
I had a recent EL refund and that was the wording, and the amount quoted was the amount I originally got for the file.

Carl

  • Carl Stewart, CS Productions
« Reply #9 on: December 24, 2011, 10:12 »
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I don't think you can buy a video for $11.00, either.  My royalty from the sale of the video was $7.10, but they took back $11.00 for the refund.  If I can do the same thing - give someone X dollars and take back X+Y dollars - sign me up!!!   :P

ShadySue

« Reply #10 on: December 24, 2011, 10:24 »
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I don't think you can buy a video for $11.00, either.  My royalty from the sale of the video was $7.10, but they took back $11.00 for the refund.  If I can do the same thing - give someone X dollars and take back X+Y dollars - sign me up!!!   :P

I guess you'll get a reply from CR, if you take out a ticket, some time in mid-January.

« Reply #11 on: December 24, 2011, 11:00 »
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I don't think you can buy a video for $11.00, either.  My royalty from the sale of the video was $7.10, but they took back $11.00 for the refund.  If I can do the same thing - give someone X dollars and take back X+Y dollars - sign me up!!!   :P

Again, how do you know the royalty was for $7.10?  The record disappears when they make the refund.  Are you sure the now removed sale didn't net you $11?

« Reply #12 on: December 24, 2011, 12:05 »
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I don't think you can buy a video for $11.00, either.  My royalty from the sale of the video was $7.10, but they took back $11.00 for the refund.  If I can do the same thing - give someone X dollars and take back X+Y dollars - sign me up!!!   :P

Again, how do you know the royalty was for $7.10?  The record disappears when they make the refund.  Are you sure the now removed sale didn't net you $11?

Your question leads me to believe the sites should preserve and disclose all of our records onsite instead of just sending an email.  Fotolia, Alamy and I think Bigstock provide refund reports in our stats and don't remove the sale.  If the sale's record disappears, how can anyone verify the site made a mistake?  All the sites provide downloadable stats spreadsheets, but not everyone is disciplined enough to download them every month (or even realize they are available).  
« Last Edit: December 24, 2011, 12:07 by Karimala »

« Reply #13 on: December 24, 2011, 12:09 »
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I'm certainly not going to argue with you that ISs reporting abilities are lacking :) .

KB

« Reply #14 on: December 24, 2011, 13:37 »
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I don't think you can buy a video for $11.00, either.  My royalty from the sale of the video was $7.10, but they took back $11.00 for the refund.  If I can do the same thing - give someone X dollars and take back X+Y dollars - sign me up!!!   :P
Sort of OT, but actually a video could be bought for $11. A Small Web costs only 15 credits, so that would be a per credit price of 73.33 cents. I think the cheapest I've had was for around 77 cents per credit, but I've definitely had plenty of photo sales at far less. So I'm sure somebody could buy a Small Web for $11.

Still, I agree with the others here. Unless there really was an error on iStock's part (always possible), you probably did receive $11 for this sale.


 

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