Author Topic: What can we do to improve your Getty Images/iStock experience? (Read 23667 times)

namussi · « **Reply #25 on:** June 22, 2017, 22:50 »

Quote from: stockastic on June 22, 2017, 14:17

I live next to a major airport. Over the years there have been numerous "studies" of the noise issue. Meetings, surveys, sound measurements. Public hearings, complaint "hotlines". After a while you stop paying attention because you realize you're just being played. The airlines are in control and are going to do what they want regardless of your input; they're really only interested in gauging the resistance they'll face and in deciding how fast they can move without generating too much negative kickback in political terms. They want to be able to say that people were listened to. Which they were; and then ignored.

Politics and power are much more important in the airline/airport industry. More people and more businesses are affected by changes and development.

That doesn't really apply in the tiny world of microstock.

Chichikov · « **Reply #26 on:** June 23, 2017, 01:05 »

Leaving them could be a big improvement…

Justanotherphotographer · « **Reply #27 on:** June 23, 2017, 02:27 »

Quote from: Pauws99

In my past I had a bit to do with surveys....generally if mgt don't like what they hear they find something wrong with the survey rather than their preconceptions ;-).

Oh they won't need to. The survey has already been preconfigured to tell them jack s about what the real problems are.

Pauws99 · « **Reply #28 on:** June 23, 2017, 02:55 »

Quote from: Justanotherphotographer on June 23, 2017, 02:27

Quote from: Pauws99
In my past I had a bit to do with surveys....generally if mgt don't like what they hear they find something wrong with the survey rather than their preconceptions ;-).
Oh they won't need to. The survey has already been preconfigured to tell them jack s about what the real problems are.

Yep another useful tactic ;-)

ShadySue · « **Reply #29 on:** June 23, 2017, 04:47 »

What else would encourage you to upload more?
I wrote:
"I'm not submitting, and haven't for a year, partly because of the current very low earnings, promises not kept (grandfathering in, editorial mirrored to Getty), the Premium Access programme, also because I'm sick of false keywords being added to my files and of correctly keyworded files not being searchable, and totally inadequate response to my ticket about the latter.
You need to do MUCH more to earn your 70% if you want me to upload again.
Finally, these ads which appear on Getty Images are cheap and nasty. Remove them immediately, they're just an embarrassment."

niktol · « **Reply #30 on:** June 23, 2017, 08:25 »

Whatever happened to the good old "fill out our survey and we'll enter you in a draw to win [iPad, car, presidency of a small country]"? I want that!

Pauws99 · « **Reply #31 on:** June 23, 2017, 08:44 »

Quote from: niktol on June 23, 2017, 08:25

Whatever happened to the good old "fill out our survey and we'll enter you in a draw to win [iPad, car, presidency of a small country]"? I want that!

Yes its valuable information they should pay for it

ShadySue · « **Reply #32 on:** June 23, 2017, 09:06 »

Quote from: niktol on June 23, 2017, 08:25

Whatever happened to the good old "fill out our survey and we'll enter you in a draw to win [iPad, car, presidency of a small country]"? I want that!

I did one of these for a non-micro company this morning. It was a UK company (Acually the .co.uk, site of an American parent company), yet when I had to fill in my address, it rejected it because I had to put in a valid US zip code, it wouldn't accept a UK postcode.
Incompetence isn't limited to the micro world, unfortunately.

Pauws99 · « **Reply #33 on:** June 23, 2017, 10:48 »

Quote from: ShadySue on June 23, 2017, 09:06

Quote from: niktol on June 23, 2017, 08:25
Whatever happened to the good old "fill out our survey and we'll enter you in a draw to win [iPad, car, presidency of a small country]"? I want that!

I did one of these for a non-micro company this morning. It was a UK company (Acually the .co.uk, site of an American parent company), yet when I had to fill in my address, it rejected it because I had to put in a valid US zip code, it wouldn't accept a UK postcode.
Incompetence isn't limited to the micro world, unfortunately.

The worst one I had was from Marks and Spencer they seemed to think I would be happy to spend hours reviewing their products dipped out after 5 minutes!

sgoodwin4813 · « **Reply #34 on:** June 23, 2017, 12:25 »

I filled it out and honestly told them what I thought - simplify categories, get rid of the CV and increase royalty rates if they want to bring back contributors. I told them they need to pay out at least 28% and simplify the upload procedure to match Shutterstock - we know that is sustainable because the industry leader is doing it. I doubt they will pay much attention but it never hurts to take a few minutes to respond just in case.

loop · « **Reply #35 on:** June 23, 2017, 12:49 »

One way to improve would be changing the best match in our portfolios. Best Match for my portfolio shows an alarming quantity of old , crappy, outdated files, from 2005 and on. Years ago, following their suggestions then, I deemed them as "non-signature". More than 10% of my portfolio... that NEVER sells (about 0.05% of my sales), although being well positioned in the best match. This is a consequence of giving preference to non-exclusive and cheap stuff. Because, of course, my cheap stuff can't compete with independent stuff. I regret not having deleted these files when I could.

stockastic · « **Reply #36 on:** June 23, 2017, 15:09 »

Quote from: loop on June 23, 2017, 12:49

One way to improve would be changing the best match in our portfolios. Best Match for my portfolio shows an alarming quantity of old , crappy, outdated files, from 2015 and on. Years ago, following their suggestions then, I deemed them as "non-signature". More than 10% of my portfolio... that NEVER sells (about 0.05% of my sales), although being well positioned in the best match. This is a consequence of giving preference to non-exclusive and cheap stuff. Because, of course, my cheap stuff can't compete with independent stuff. I regret not having deleted these files when I could.

Photos from 2015 are "old" and "outdated"?

PigsInSpace · « **Reply #37 on:** June 23, 2017, 18:56 »

I closed my account within the last couple of weeks but still got one. I filled it out, and was honest about why I left. I suspect nothing will come of it, but I can help.

Mantis · « **Reply #38 on:** June 23, 2017, 19:06 »

This is the second or third time they have done this and I don't recall seeing a single thing positive happen, only further, deeper cuts. These surveys are not intended to do anything of value for contributors, they are really a way to figure out how Istock/Getty can get more out of us. "We want more of your content, but rest assured we will certainly keep cutting your royalties, we promise."

loop · « **Reply #39 on:** June 23, 2017, 20:34 »

Quote from: stockastic on June 23, 2017, 15:09

Quote from: loop on June 23, 2017, 12:49
One way to improve would be changing the best match in our portfolios. Best Match for my portfolio shows an alarming quantity of old , crappy, outdated files, from 2015 and on. Years ago, following their suggestions then, I deemed them as "non-signature". More than 10% of my portfolio... that NEVER sells (about 0.05% of my sales), although being well positioned in the best match. This is a consequence of giving preference to non-exclusive and cheap stuff. Because, of course, my cheap stuff can't compete with independent stuff. I regret not having deleted these files when I could.

Photos from 2015 are "old" and "outdated"?

Obviously, I meant 2005.

niktol · « **Reply #40 on:** June 23, 2017, 21:19 »

I am surprised anyone can be bothered with surveys anymore. There is so much open unprocessed information out there. This is not 80s.

stockastic · « **Reply #41 on:** June 23, 2017, 21:23 »

Quote from: niktol on June 23, 2017, 21:19

I am surprised anyone can be bothered with surveys anymore. There is so much open unprocessed information out there. This is not 80s.

Well if they just Googled for opinions they'd find this forum and see a lot of pretty negative stuff. So they tell themselves that forums are mostly a few angry cranks, and think that if they surveyed contributors randomly, they'd get a more 'balanced' response.

niktol · « **Reply #42 on:** June 23, 2017, 21:35 »

Perhaps some day scientists will find a gene compelling people to perform surveys. It'll be right next to the gene compelling people to look for genes.

Sean Locke Photography · « **Reply #43 on:** June 24, 2017, 09:15 »

"What can we do to improve your Getty Images/iStock experience?"

How about not sending me an iStock statement with a negative $320 balance four years after you cut me? Yeah, that would be great.

ShadySue · « **Reply #44 on:** June 24, 2017, 09:40 »

Quote from: Sean Locke Photography on June 24, 2017, 09:15

"What can we do to improve your Getty Images/iStock experience?"

How about not sending me an iStock statement with a negative $320 balance four years after you cut me? Yeah, that would be great.

F.F.S.

PixelBytes · « **Reply #45 on:** June 24, 2017, 13:16 »

Quote from: Sean Locke Photography on June 24, 2017, 09:15

"What can we do to improve your Getty Images/iStock experience?"

How about not sending me an iStock statement with a negative $320 balance four years after you cut me? Yeah, that would be great.

OMG! F#*k them! What ba11s!

fotoVoyager · « **Reply #46 on:** June 24, 2017, 16:05 »

Quote from: Sean Locke Photography on June 24, 2017, 09:15

"What can we do to improve your Getty Images/iStock experience?"

How about not sending me an iStock statement with a negative $320 balance four years after you cut me? Yeah, that would be great.

Four years? Holy cow, that went quick!

Noedelhap · « **Reply #47 on:** June 24, 2017, 16:30 »

Quote from: Sean Locke Photography on June 24, 2017, 09:15

"What can we do to improve your Getty Images/iStock experience?"

How about not sending me an iStock statement with a negative $320 balance four years after you cut me? Yeah, that would be great.

Why a _negative_ balance?

Sean Locke Photography · « **Reply #48 on:** June 24, 2017, 18:03 »

A four year old return? No idea.

niktol · « **Reply #49 on:** June 24, 2017, 19:08 »

Isn't it something in the TOS that if they don't like the image royalty is negative?

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Author Topic: What can we do to improve your Getty Images/iStock experience? (Read 23667 times)

namussi

Chichikov

Justanotherphotographer

Pauws99

ShadySue

niktol

Pauws99

ShadySue

Pauws99

sgoodwin4813

loop

stockastic

PigsInSpace

Mantis

loop

niktol

stockastic

niktol

Sean Locke Photography

ShadySue

PixelBytes

fotoVoyager

Noedelhap

Sean Locke Photography

niktol

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