Something strange happened to me at Canva today.  Usually my payment balance is the same as my month earnings, because I get pay-out every month.  This time there was a difference of more than 80 dollars.  I checked my March sales - nothing had changed.  I checked my February sales :  they are down with the missing amount.  Now if you're down 80 dollars at Canva, that means you have a LOT of sales cancelled, as they sell at 0,35 of (multi-sales) 3,50 $ each.  Did any one else notice their February sales going down?

Quote from: Anyka on March 26, 2018, 02:37

My problem is different and I think it's me who's doing something wrong, not the Russians or any aliens :  I upload clips and they never appear in the section "uploaded video clips", so I am unable to submit anything.  Can any one tell me what I might be doing wrong?  My clips are between 200 and 450 Mb in size, with extension MOV.  It's not that I am impatient, as the simply NEVER appear (not even after a week).

Did it work before, or is this the first time you're trying to upload footage?

Also, it could be wise to hold off video upload from SS until this situation sorted out...

Thanks for the tip!   I did upload video, but that was 2 years ago.  Now I have a few clips, rendered them with the preset of 2 years ago, upload them just like I always do with my photos, but then they just do not seep to arrive at Shutterstock ...

It's been a while since I've been uploading video to Shutterstock, but I have several clips ready now.
Uploading is no problem, but the clips do not appear in "submit video" - and this for several days now.

Has something changed since my last video upload, or am I doing something wrong?

haha! no I cant! I havent got a clue how to make buyers visit. I only supply existing clients from commissioned work with fill-outs etc, etc annual reports company profiles etc and it all happen off-line. Only clients from commissions.

Oh I see, I thought you had found a way to be a private stock agency all on your own haha!  To be honest, I think the only way that would work, is to have a true niche in an area you have access to because of your job or hobby.  Like a pilot who sells areal city views, or a zoo keeper who sells birth images of all animal species ...  As a Belly&Baby photographer, I don't have a niche, as everybody has access to babies!!!

Hi everyone,

I've been following this conversation and I just wanted to let you all know that I just reported 250 shops to Etsy who sell digital downloads that have prohibited stock imagery in them.

If you would like the list yourself so you can also report them all to Etsy, please ping me and I'd be happy to email that list to you. If enough people report these shops, Etsy takes the listings and/or shops down.

I hope you did not report me, as my templates are all mine.  How did you check whether they owned the copyright or not?  250 shops sounds a whole lot of checking out (congrats if you did!).

If there's a Getty spokesman who told the seller he could resell digital files, I think he told that to more than one seller ...
I already found two almost identical shops, in different countries :

https://www.etsy.com/shop/SisiAndSeb
https://www.etsy.com/shop/DeziDeziDesigns?ref=l2-shopheader-name

I am selling on Etsy too, but not just my stock JPGs.  As a newborn photographer, I know parents love it if I make "dream photos" of their baby, like a baby sleeping on a toadstool in a forest (you love it or you hate it, I know).  What I sell on Etsy are the LAYERED TIF files of my finished dream photos, without the baby of course.  So other baby photographers in the world might buy a "template", cut out their client's baby and put it in one of my layered TIF's.  As I am far too busy for extensive marketing on Etsy, my files are not selling very well (about 350 dollars/year), but as I am making the templates for my own customers, there is no extra work involved except putting them on Etsy.  Every file I sell is accompanied by a very clear TOU in which is explained that the EMPTY template can never be sold, but it can be used for as many babies or other composites as they want.

To LivingstoneAtLarge and other sellers on Etsy I ask :  the reason why I would not sell stock images in large numbers at Etsy is that you have to pay money (about 20 cents) per file, which would be quite a lot of money if I would do that with thousands of images.   Is this also true for larger quantities?  And if yes, then I understand why you sell them as "collections"!

I'm confused about what you mean about "another site is selling rights to your image". Do you mean an iS partner, e.g. Thinkstock, one of their 'associate' sites like Spiderpics, a totally unrelated site which has stolen you image, you have sent the image to another agency which you would prefer to sell the image, or ...?

No, it's just Dreamstime who sent me a request for "buy the rights".  I'm not exclusive at IS, so my images are also at SS, DST etc.  At DST I have put all images at "rights not for sale", so if there's a request of a client, they cannot sell the rights without consulting me first.  IF (it rarely happens, hence the "IF" in capital letters) the clients decides to pay the price, then I have 72 hours to remove the image on all other sites.  That is no problem with most sites ... except Istock of course ...

I have stopped uploading since the word ESP came into existence (stupid me :  thinking it would "go away" if I just ignored it haha), but now there is a possibility that another site is selling the rights to one of my images.  I have already managed to find the file number on Istock.  I am not on Deepmeta, so do any of you know a way to edit the keywords (or better : disable the image) ?   If I can edit the keywords, I can make the image "unsearchable" during the time that Getty/Istock need to delete it (as I expect they will need a LOT of time to do that - simply contacting them is a huge task!).

I just started using the new system and not sure where everything is. I can see where royalties earnings are, but is there anywhere that shows the actual files that are selling?

  Are you talking about February/March sales?  If yes, where can you see the royalties?

Funny ... I got both clarification e-mails ... but I did NOT get an ESP invitation, I cannot login to ESP, I did not receive any reports ... but I DO get the clarification!
Oh yes, I forgot :  I also DID get paid ...

Question for those who are not on ESP yet (if ever) :
I need to delete 1 file, or deactivate it, or just make it unsearchable by taking away the keywords.
Is this in any way possible at the moment?
Another agency wants to sell the rights, and I can delete it from EVERY agency, except Istock.
Any one knows the trick to do this?

Quote from: dirkr on January 31, 2017, 04:17

How I understand it:
For the US-based agencies we have to fill out a form to get the withholding rate according to the double taxation agreement relevant for our country. If we don't fill it, we will get taxed with 30%.
As Canva is Australia based, things work differently. We don't need to fill out anything, they will withhold the rate corresponding to the correct tax agreement.
And I would expect to get some kind of documentation at year end about the amount of taxes payed, which I can use when doing my tax return.

That's how I understand it too. But a foreign tax return definitely complicates things.

It would only complicate things for us if we do not receive the necessary paperwork from Canva (or not in time for the tax return deadline in our country).   You may be right that this is "the Australian way", but I just checked the Australian/Belgian treaty and it says Australia MAY withhold 10%.  The word MAY (as far as I understand English) means Australian companies have the choice to withhold or not?