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Messages - probe.node

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i've submit a ticket to support service and received an answer

the answer was similar to this (irony): forget about it and leave us alone, we here to making money, not to solve your problem, oh we know, we know, we are so sorry, forgive us :'(

in other words it's my problem, not theirs

same for me  >:(
ESP can't extract IPTC metadata. (testing XMP/IPTC metadata with CS Bridge and Exiftool nothing)
so i enter it manually

but they say
Embed metadata via IPTC (optional). ESP supports IPTC metadata so will extract any related fields Title/Description/Date Created/Creator/City/Country/Keywords.

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