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Author Topic: Approved pictures not appearing in Images Portfolio folder  (Read 2755 times)

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« on: April 05, 2021, 01:57 »
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I currently have 6 images, approved between 1st and 4th April 2021, which are not appearing in my Images Portfolio.

There ticket feedback are saying:-

"This appears to be a system wide issue currently. The problem has been reported to Shutterstock and forwarded to the technical team and they are currently working to fix the problem, so hopefully these images will be available normally within the next few days."


« Reply #1 on: April 05, 2021, 03:46 »
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so hopefully these images will be available normally within the next few days."

Don't count on it. I made a thread about it in the SS forum and there someone reported that they had this happening to them already last month and images approved on March 12th were still not showing up in their port at this point.  :-\

Unless you don't mind waiting weeks for the images to finally show up, your best option is probably to delete the approved image (you have to go to the catalogue manager and select a different image and then switch out the image ID as you also won't find these images in the catalogue manager) and re-submit and hope that they show up instantly next time.

« Reply #2 on: April 05, 2021, 05:11 »
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Thanks for the advice.

I've deleted the 6 images and re-uploaded them.

Will let you know what happens.

« Reply #3 on: April 05, 2021, 10:01 »
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After re-loading, I got 4 of my 6 photos into the image portfolio.

So, I will probably need to load 2 again.

Tenebroso

« Reply #4 on: April 05, 2021, 11:04 »
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Thank you both very much. Very good information.

Uncle Pete

  • Great Place by a Great Lake - My Home Port
« Reply #5 on: April 05, 2021, 12:11 »
+1
so hopefully these images will be available normally within the next few days."

Don't count on it. I made a thread about it in the SS forum and there someone reported that they had this happening to them already last month and images approved on March 12th were still not showing up in their port at this point.  :-\

Unless you don't mind waiting weeks for the images to finally show up, your best option is probably to delete the approved image (you have to go to the catalogue manager and select a different image and then switch out the image ID as you also won't find these images in the catalogue manager) and re-submit and hope that they show up instantly next time.

And after 5 or 6 threads, with four new in two days, the answer remains the same. "We're aware and looking into this." Plus the advice, don't upload again, they are already in the system.  Of course out of 300 million images, some people are panicking because a buyer might just want that one photo that's missing and oh my, we'd miss out on that dime?  ;D

I can't see deleting and uploading and taking the chance that the newest might be rejected by the Bots? Also how much time do I want to spend deleting and uploading, what confidence is there, that they will actually be deleted, or kept for 90 days? Has anyone been getting rejections for duplicates? LOL  :o

But I suppose if anyone wants they can fight the system instead of just waiting for SS to figure out what's wrong.

Someone wrote on SS forum, they found two bugs with the system. I was tempted to write back, is that all you could find? This latest is situation normal for Shutterstock.


Tenebroso

« Reply #6 on: April 05, 2021, 13:15 »
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Regardless of the money that a file can contribute in an agency, the folders of each user are made one by one. Even if you try to upload files in a group. It is the work done file by file. It is very annoying that all the work is done and is not for sale.

It is a job done and you never know which one is sold or can help to sell within the group. The whole, the heritage of each artist is done file by file, one by one. Each file adds value. Regardless of the money that a certain file can contribute.

If we do not value our work, we cannot expect others to value it. Every file counts, it has a job behind it.

No one is happy about the prices that agencies pay. But the work must be respected. Each file. One by one.

Luckily, there are no negative votes in this forum, I took them all. dislike

« Reply #7 on: April 06, 2021, 01:03 »
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And after 5 or 6 threads, with four new in two days, the answer remains the same. "We're aware and looking into this." Plus the advice, don't upload again, they are already in the system.  Of course out of 300 million images, some people are panicking because a buyer might just want that one photo that's missing and oh my, we'd miss out on that dime?  ;D

I can't see deleting and uploading and taking the chance that the newest might be rejected by the Bots? Also how much time do I want to spend deleting and uploading, what confidence is there, that they will actually be deleted, or kept for 90 days? Has anyone been getting rejections for duplicates? LOL  :o

But I suppose if anyone wants they can fight the system instead of just waiting for SS to figure out what's wrong.


I am not "panicking", but I had, for example, Easter related photos that were approved, but did not appear. What good is it to me if they appear in my port after Easter? Then I might just as well not submit them at all, or wait till next year.

Also, on Shutterstock it is hard enough to get an image "noticed" and become a regular seller as it is. A lot of it depends on luck: When you upload a photo, someone needs to buy it pretty soon, so it will move up the ranks, otherwise it will be lost in a black hole. But if you submit a photo and it only appears in the database 3 weeks later, it will appear on page page 52 from the start instead of the first page of the new image search. Your small chance to have that photo noticed becomes pretty much non-exitant and the photo is wasted completely.
This is not about a "dime", at least not for me. In every season I manage to get at least one seasonal photo of my dogs thrugh that will earn me a nice 3-figures sum. I put a lot of work into these photos and am not going to waste my chance with a photo because of some stupid random glitch.

So, yeah, of course I'll delete time-sensitive images and re-upload them if they don't appear in the database after having been approved. It's annoying, but it works. I don't have a problem with image rejections other than the rare really random ones like having a photo of my dog rejected for mature content and photos with property releases, because apparently reviewers have trouble noticing there are property releases attached ::) . But the focus/noise rejections a lot of people seem to have problems with? Well, don't submit photos that are out of focus or have noise and you  should be fine.

And if you want to wait for SS to figure out what's wrong, you risk waiting a long time. I have had technical issues reported to them 2 years ago that stayed unresolved. So, yes, if I know a work-around for an issue, of course I will use it instead of relying on SS to fix it.
« Last Edit: April 06, 2021, 01:20 by Firn »

Tenebroso

« Reply #8 on: April 06, 2021, 01:48 »
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The problem continues right now. A good trick to delete images. And good analysis of the problem.

« Reply #9 on: April 06, 2021, 06:12 »
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I deleted an image and re-uploaded about an hour later. They rejected it as Approved on Site: This image has already been accepted into our collection.

Shutterstock's forum has this today from Aaron of L.A. Photography:-

"This is for the admins and Mods. It has been over a week and every time my photos or videos accepted some are not appearing in my port. You guys take more of us but can't fix this problem. When will this be CORRECTED!!!??? I get 3/4 of my photos accepted from the 100 I send in to be reviewed but I only get 1/4 of them appear in my port. FIX THIS * ISSUE!"

« Reply #10 on: April 06, 2021, 07:05 »
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I deleted an image and re-uploaded about an hour later. They rejected it as Approved on Site: This image has already been accepted into our collection.

Some people say that you should wait a while, because it would take a while for the image to disappear, but that has never been an issue for me. For the past days I literally only deleted images after I hit "submit" on the new uploaded version and they were all approved again without problems.


 

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