Author Topic: Blocked subscriptions but still had a sale! (Read 8025 times)

RT · « **on:** June 29, 2008, 14:09 »

I just logged in to my Snapvillage account to find that despite having blocked subscriptions (and it's still showing as blocked in my account) somebody has purchased one of my images by subscription.

I've sent an email to support but wondered if anybody else has had this happen?

swedstock · « **Reply #1 on:** June 29, 2008, 15:58 »

I think the blocking option in the control panel only blocks subscription on future uploads. If you want to block subs on previous uploaded images, you have to disable subscription on each image on by one. I started to do that, but had enough after a few 100 images and let them be for now. Not the smartest system around.....

RT · « **Reply #3 on:** July 02, 2008, 04:43 »

Brian,

Thanks for the reply, I've now changed the individual images to take the subscription option out.

Any chance of an update as to my other enquiry - FTP? then I could upload lots of images

epixx · « **Reply #4 on:** July 02, 2008, 10:48 »

Brian,
While you're working on this, here's another thing you should do: make it possible to change standard pricing for a set. Fo rsome sets, I've set pricing options that I don't want to have any longer, but I have to change it on each photo that I upload. Not very convenient.

drop · « **Reply #5 on:** July 03, 2008, 07:16 »

that happened to me too last week,
but i disabled subscriptions six (6) months ago!
ALL OF THEM.

RT · « **Reply #8 on:** July 03, 2008, 12:15 »

Quote from: brian_SV on July 03, 2008, 12:04

Quote from: RT on July 02, 2008, 04:43
Brian,

Thanks for the reply, I've now changed the individual images to take the subscription option out.

Any chance of an update as to my other enquiry - FTP? then I could upload lots of images

Hi RT:

All I can say: we're working on it.
Thanks for your patience.

- Brian (SV)

Work faster

Maui · « **Reply #10 on:** July 03, 2008, 15:30 »

I found the same on my account page and emailed support about it, but never received an answer. I found this thread here just by accident. Maybe you could work on the quality of support a bit as well...

Maui · « **Reply #12 on:** July 04, 2008, 03:22 »

I received your email today. Thanks for your help, Brian. If you continue the good work you do here in the forum, SV might eventually become a good agency.

DanP68 · « **Reply #13 on:** July 06, 2008, 08:10 »

To say Snapvillage is a sleeping giant would be an understatement. I hope Brian's participation, combined with SV getting out of beta, is a sign that things will start moving soon.

I check the Alexa and Compete numbers for SV and other sites every few weeks. The numbers are still very low relative to BigStock, which represents the bottom of the Big 7. But that's nothing a well targeted advertising campaign couldn't turn around in a hurry.

tan510jomast · « **Reply #14 on:** July 07, 2008, 15:31 »

Quote from: DanP68 on July 06, 2008, 08:10

To say Snapvillage is a sleeping giant would be an understatement. I hope Brian's participation, combined with SV getting out of beta, is a sign that things will start moving soon.

I check the Alexa and Compete numbers for SV and other sites every few weeks. The numbers are still very low relative to BigStock, which represents the bottom of the Big 7. But that's nothing a well targeted advertising campaign couldn't turn around in a hurry.

agree Dan, i like to see SV succeeding with some sales for my images too. needless to say, Brian's active participation in this forum is just exemplary. cheering for SV for sure!

Maui · « **Reply #18 on:** July 10, 2008, 16:23 »

Quote from: brian_SV on July 09, 2008, 20:10

We've got quite the challenge ahead (getting trickier by the day - ahem * flickr+getty * cough cough *. Thanks for your support!

I think you should push your Corbis parent brand name a bit more. Sailing undercover as you do now will not do it in the long run. But that's just my opinion

DanP68 · « **Reply #19 on:** July 11, 2008, 20:26 »

I agree. "Corbis presents SnapVillage," or something of the like. You definitely want to connect that name back to Corbis to drum home the quality and high standards to potential buyers. Not to mention the name recognition.

Pixart · « **Reply #20 on:** July 12, 2008, 02:27 »

Quote from: brian_SV on July 09, 2008, 20:10

[Thanks tan510jomast! Glad my presence here is helping a bit.
We've got quite the challenge ahead (getting trickier by the day - ahem * flickr+getty * cough cough *. Thanks for your support!

I, likely others too, find it reassuring that you visit us here. Once you get ftp I will join the party.

vphoto · « **Reply #21 on:** July 15, 2008, 08:22 »

Quote from: DanP68 on July 06, 2008, 08:10

To say Snapvillage is a sleeping giant would be an understatement. I hope Brian's participation, combined with SV getting out of beta, is a sign that things will start moving soon.

I check the Alexa and Compete numbers for SV and other sites every few weeks. The numbers are still very low relative to BigStock, which represents the bottom of the Big 7. But that's nothing a well targeted advertising campaign couldn't turn around in a hurry.

not a sleeping giant, but a naive offspring of Microsoft. They can't do ftp, they can't redo their poor interface, they can't find customers.

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Author Topic: Blocked subscriptions but still had a sale! (Read 8025 times)

RT

swedstock

Brian O'Shea

RT

epixx

drop

Brian O'Shea

Brian O'Shea

RT

Brian O'Shea

Maui

Brian O'Shea

Maui

DanP68

tan510jomast

Brian O'Shea

Brian O'Shea

Brian O'Shea

Maui

DanP68

Pixart

vphoto

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