100% Stability. Lets fix the final few bugs. The Final Bug Stomping Thread+

[THP Creative]

also, just got this message trying to process some older jpgs.. (small 4mp files)

Process Images


Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /home2/thpstock/public_html/wp-content/themes/symbiostock/inc/classes/PHP_JPEG_Metadata_Toolkit/Photoshop_File_Info.php on line 185

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /home2/thpstock/public_html/wp-content/themes/symbiostock/inc/classes/PHP_JPEG_Metadata_Toolkit/Photoshop_File_Info.php on line 185

Warning: array_key_exists() [function.array-key-exists]: The second argument should be either an array or an object in /home2/thpstock/public_html/wp-content/themes/symbiostock/inc/classes/PHP_JPEG_Metadata_Toolkit/Photoshop_File_Info.php on line 185

[Leo Blanchette]

Gotta love that metadata toolkit! Its probably older than those photos! I'll repress errors soon.

ALSO  -

I just made a purchase on cidepix website and it didn't go through!!! 

Hoping to figure this stuff out soon. If anyone else has this problem please update me. In the meantime, deactivate any plugins that might be interfering...see if it starts to work... and turn them back on. Hope to address this soon as well as creating a cart management plugin.

[THP Creative]

Woah, thats not good!! Hope thats priority one at the moment 

Might have to check my checkout process is still working...

[CrackerClips]

Hey Leo - I know that the one purchase I tried to make on my site didn't go through either.  To clarify, the purchase through Paypal went fine but I never received a purchase email and was never able to download the purchased image.

[cidepix]

Gotta love that metadata toolkit! Its probably older than those photos! I'll repress errors soon.

ALSO  -

I just made a purchase on cidepix website and it didn't go through!!! 

Hoping to figure this stuff out soon. If anyone else has this problem please update me. In the meantime, deactivate any plugins that might be interfering...see if it starts to work... and turn them back on. Hope to address this soon as well as creating a cart management plugin.

Leo,

Are you sure it didn't go through?  Yes I know that purchase confirmation email does not go to the customer but they must be able download the file in their customer area..

If they couldn't download the files, I would have received complaints via contact form.. I have had a number of actual sales and I find it impossible that nobody complains..

Try going to the download area and see if you can download the file..

Btw, as this was a test purchase I will return the money in earliest convenience.. next time if you intend to make a test purchase let me know so I can make the price 0, 01 or something

[Leo Blanchette]

Today my site tripped up a few sales as well, so I have a chance to see what random factors are causing issues. All this time I was under the impression you could not even get a download to work! I wish I knew that, I would probably have a little less stress on the issue!

Godaddy makes me shudder! If I play a game with my children and they say "Go daddy!" my game suffers.

[travelwitness]

OK, not a bug, but if Leo is going to do one last major release, would it be possible to display the results of a search against a keyword on my site in the opposite order? At present it displays the most recent images first. I've been going through my files adding the ones that I think are most likely to sell first and as I have moved deeper into my portfolio, I'm now adding good, but perhaps not as great, images. If you search on a keyword, you see my less good images on the first page as a result.

Steve

As a quick fix you can change the publish date on your best images to move them to the front.

[cathyslife]

If a buyer doesnt get a password email, or a purchase email, i dont think they will realize that they can download an image. This all has to work the way it says it works. I hope this fix is priority one, too. I havent added any plugins for awhile so i dont think its a plugin problem. I have been making test purchases all along and they worked ok. If i had to guess i would say it has happened since my last theme update, but thats just a guess based on my timeline.

[cidepix]

If a buyer doesnt get a password email, or a purchase email, i dont think they will realize that they can download an image. This all has to work the way it says it works. I hope this fix is priority one, too. I havent added any plugins for awhile so i dont think its a plugin problem. I have been making test purchases all along and they worked ok. If i had to guess i would say it has happened since my last theme update, but thats just a guess based on my timeline.

In my case customers are getting the password email because I disabled the symbiostock email plugin..

But they can't get the confirmation email.. they obviously downloaded the files successfully in their download area because I haven't received a single complaint.. and I had enough sales to be able to judge this..

Leo I get your post as you were able to download the file in your customer area.. right?

[cathyslife]

If a buyer doesnt get a password email, or a purchase email, i dont think they will realize that they can download an image. This all has to work the way it says it works. I hope this fix is priority one, too. I havent added any plugins for awhile so i dont think its a plugin problem. I have been making test purchases all along and they worked ok. If i had to guess i would say it has happened since my last theme update, but thats just a guess based on my timeline.

In my case customers are getting the password email because I disabled the symbiostock email plugin..

But they can't get the confirmation email.. they obviously downloaded the files successfully in their download area because I haven't received a single complaint.. and I had enough sales to be able to judge this..

Leo I get your post as you were able to download the file in your customer area.. right?

The problem is intermittent tho. I had a sale on june 21 but i dont think i can say definitely that all was working well then...i can only say that all must have been working well for that particular person. I have had other legit registrations with no buys...maybe it didnt work for them? No way to know.

[cidepix]

I am not ruling out any issues but sometimes people register just for the sake of registering..

I have had legitimate registrations without purchases too but I am sure people would contact me using the contact form letting me know that they can not purchase..

When people want to pay for an image it is because they really need that image and they will contact you if they are having issues..

I am not worrying about it, but I agree that it should all work smoothly as you stated.. I am sure Leo will sort it out eventually..

[cidepix]

Leo, I have made a purchase on your site to return the test purchase you have made on mine.. along the way I have ran into issues..

Here is my buying experience on your site..

- I  have signed up using Internet explorer (windows vista)
- received the password without a problem and completed registration..
- selected an image, and tried to add it to my cart..
- download button was highlighted and the price was reflected there but when I clicked on the "download" button and proceeded to cart there was nothing in my cart..
- tried different files, different sizes, but definitely wasn't able to add anything to my cart..
- I gave up internet explorer because it was impossible to add anything, and make a purchase..
- tried the same in chrome, and this time I made a successful (!) purchase.. made the payment, went back to the site.. the item was still in my cart..
- refreshed the page, tried to leave and return to customer area but the item was still in the cart, and NOT in the download area below..
- removed the item from the cart and tried to refresh again with no success..
- left the page, returned, but the item was still NOT in the download area..
- logged in on firefox, internet exporer and chrome again, but no success..

so, to summarize, the payment went through, but I couldn't download the file.. (It is not a problem for me.. my intention was only to return the money but it was a bad experience if I was an actual customer)

I will let you know if the file appears in my download area at a later time..

[Kerioak~Christine]

I have been getting a few upload niggles recently, normally I resave and reupload - this time even though all the images (nine) had full title, description, keywords they did not all show up and on processing this message appeared

PROCESS IMAGES

This probably is not a JPEG file
This probably is not a JPEG file
no decode delegate for this image format `/tmp/magick-Ig1Xwtlr' @ error/constitute.c/ReadImage/550
This probably is not a JPEG file
This probably is not a JPEG file
no decode delegate for this image format `/tmp/magick-KQfxzsWH' @ error/constitute.c/ReadImage/550

Four of the nine show up in All Images
~~


Reuploaded one without keyword/title/description and they have gone though this time.  When I uploaded the others were there in the processing area again but resulted in
This is probably not a JPEG file

No idea what is happening but just posting in case anyone else is getting this intermittant problem

[Leo Blanchette]

Leo, I have made a purchase on your site to return the test purchase you have made on mine.. along the way I have ran into issues..

Here is my buying experience on your site..

- I  have signed up using Internet explorer (windows vista)
- received the password without a problem and completed registration..
- selected an image, and tried to add it to my cart..
- download button was highlighted and the price was reflected there but when I clicked on the "download" button and proceeded to cart there was nothing in my cart..
- tried different files, different sizes, but definitely wasn't able to add anything to my cart..
- I gave up internet explorer because it was impossible to add anything, and make a purchase..
- tried the same in chrome, and this time I made a successful (!) purchase.. made the payment, went back to the site.. the item was still in my cart..
- refreshed the page, tried to leave and return to customer area but the item was still in the cart, and NOT in the download area below..
- removed the item from the cart and tried to refresh again with no success..
- left the page, returned, but the item was still NOT in the download area..
- logged in on firefox, internet exporer and chrome again, but no success..

so, to summarize, the payment went through, but I couldn't download the file.. (It is not a problem for me.. my intention was only to return the money but it was a bad experience if I was an actual customer)

I will let you know if the file appears in my download area at a later time..

WP-Super cache was working on the customer page. Stupid me. Check in again soon. Today I'm working on some overall fixes.

[Leo Blanchette]

Today I'm going to make a cart manager plugin which will be useful even beyond the bug days. You will be able to manage carts and customer downloads as an administrator. Its an upgrade, and will be the usual $15.

This will be a feature to allow customer service. For instance if you like a customer or want to give them a deal, you can assign an image to their dl section after purchase. You can also apply carts as downloadable if there was an uncontrolable error (like your site went down during their checkout process) etc.

[cathyslife]

Does this mean you are not going to fix the theme? Or you are doing both?

[Ron]

Today I'm going to make a cart manager plugin which will be useful even beyond the bug days. You will be able to manage carts and customer downloads as an administrator. Its an upgrade, and will be the usual $15.

This will be a feature to allow customer service. For instance if you like a customer or want to give them a deal, you can assign an image to their dl section after purchase. You can also apply carts as downloadable if there was an uncontrolable error (like your site went down during their checkout process) etc.

I'll pay for that. And dont forget mobile plugin please ;-)

[cidepix]

Today I'm going to make a cart manager plugin which will be useful even beyond the bug days. You will be able to manage carts and customer downloads as an administrator. Its an upgrade, and will be the usual $15.

This will be a feature to allow customer service. For instance if you like a customer or want to give them a deal, you can assign an image to their dl section after purchase. You can also apply carts as downloadable if there was an uncontrolable error (like your site went down during their checkout process) etc.

Leo is there any progress about the email issue?

Btw, can that plugin solve following problem if it occurs:

- customer pays for the image and I see the payment in my paypal..
- but there is no image in their customer area to download..

[cidepix]

As I am not receiving a confirmation email;

- I can not see which of my images was purchased
- and who purchased the image (unless it matches the paypal email)

For example I can see that you made a purchase on paypal but I don't know which user account is yours as I had another registration at about the same time you registered..

[Leo Blanchette]

Hi cidepix -

The email issue will be solved when I recreate the messaging system.

If your curious -

This is how the message system presently works:

It uses wordpress's email functions natively. It does some complicated operations to toggle between html and text communications.

How it will work:

Going to use a better PHP class. Going to give option to use HTML and how many links to provide. Going to follow the research you all did on what constitutes spam.

If godaddy still doesn't work with emails after that...can't do much more.

That will hopefully be next right about the time I'm doing the cookie cart. So much to do...

[cathyslife]

Hi cidepix -

The email issue will be solved when I recreate the messaging system.

If your curious -

This is how the message system presently works:

It uses wordpress's email functions natively. It does some complicated operations to toggle between html and text communications.

How it will work:

Going to use a better PHP class. Going to give option to use HTML and how many links to provide. Going to follow the research you all did on what constitutes spam.

If godaddy still doesn't work with emails after that...can't do much more.

That will hopefully be next right about the time I'm doing the cookie cart. So much to do...

Can you please answer my question? Will the theme be fixed or will we all have to pay for the plugin in order to get the emails to work correctly? Thanks

[Leo Blanchette]

Email will be fixed in its own update (typical update your used to).

Carts manager plugin is for managing carts. Two separate things. Email will be managed in the theme without purchasing anything.

[Leo Blanchette]

To further answer your question -

A plugin should upgrade and enhance features. It would be silly of me to sell plugins as bug fixes

[cascoly]

Items still in your cart, and not in your download area?
 Wait a few seconds and refresh the page. Sometimes paypal takes a few minutes to notify us. If you still have problems, please contact us.

still get this after a test buy -- 1/2 hour later no change -- altho the paypal confirmation email came thru right away

log out, log back in, message is gone, but still no download link

also, the pay now button lights up when I click agree, even tho the cart is empty

[Leo Blanchette]

If all goes well as it is today if not tomorrow I should have some bug fixes all related to these issues along with a bonus plugin.