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Author Topic: File downloads as html but not jpeg after symbiostock sale..  (Read 9469 times)

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« on: July 30, 2013, 03:51 »
0
a customer just contacted me saying they can't download the file as jpeg and it comes as html..

What could be causing it? I can see that they used safari browser to contact me... I asked for confirmation of the browser they used and told them to try on other browsers..

They will let me know how that goes..

the reason I started this thread is not to solve my own issue because I can sort it out in many ways..

Rather I want to find out if this is a universal issue on safari browser.. if it is, it should be universally addressed..

« Last Edit: July 30, 2013, 03:53 by cidepix »


« Reply #1 on: July 30, 2013, 04:48 »
0
Yeap!

Customer just told me that it worked on Chrome..

so the issue is sorted and a possible safari bug is discovered..


« Reply #2 on: July 30, 2013, 04:51 »
+2
Congratulations on the sale

« Reply #3 on: July 30, 2013, 04:58 »
0
I am sure someone else mentioned .html at the end of image - one of our newer members the other day

« Reply #4 on: July 30, 2013, 05:01 »
0
Congratulations on the sale

Cheers!

ShazamImages

  • ShazamImages.com
« Reply #5 on: July 30, 2013, 05:06 »
0
I am sure someone else mentioned .html at the end of image - one of our newer members the other day


Yes, here it is:

http://www.microstockgroup.com/symbiostock-technical-support/isues-with-large-size-images/msg333401/#msg333401

« Reply #6 on: July 30, 2013, 05:11 »
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I may be wrong but I think that is a different issue..

ShazamImages

  • ShazamImages.com
« Reply #7 on: July 30, 2013, 05:14 »
0
I may be wrong but I think that is a different issue..

The second question in the OP states:

Quote
2. When I make a test buy of a Large photo and download it, it will have .html in the end of the filename: for instance 22-large.jpg.html. If i remove .html, the file is fine?

« Reply #8 on: July 30, 2013, 05:27 »
0

I am not a coding expert but I believe the issue I brought up is browser specific..

ShazamImages

  • ShazamImages.com
« Reply #9 on: July 30, 2013, 06:23 »
0

I am not a coding expert but I believe the issue I brought up is browser specific..

You might be correct.

I was just responding to Kerioak~Christine's post about someone having a similar issue.

Maybe they were using Safari as well.

« Reply #10 on: July 30, 2013, 20:09 »
0
Leo, since you are around, I thought moving this thread up could be a good idea..

We may have a bug here that prevents safari users from downloading purchased files..

Leo Blanchette

« Reply #11 on: July 30, 2013, 20:57 »
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Thats really weird! Yes -- good timing.

I saw that once in a few isolated cases in my prototype site. Let me noodle this and get back to you.

You probably know that changing the extension will fix the problem, yes? In the meantime I'll fiddle with this and see whats causing it.

« Reply #12 on: July 30, 2013, 21:27 »
0
I have actually tried safari on my machine, and it worked fine..

but then again, mine is safari for windows, whereas the customer was using safari for mac..

« Reply #13 on: July 31, 2013, 10:24 »
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thanks to Nikd90, we were able to do a test purchase on safari for mac and the test image was downloaded without any issues..

It is possible the customer messed something up then.. :)

« Reply #14 on: August 02, 2013, 16:39 »
0
I just did a test purchase on my site using safari and the downloaded image had an html extension (3221-small.jpg.html).  Of course removing ".html" from the filename fixed things up but we shouldn't expect a customer to have to deal with that.

« Reply #15 on: August 02, 2013, 23:58 »
0
I just did a test purchase on my site using safari and the downloaded image had an html extension (3221-small.jpg.html).  Of course removing ".html" from the filename fixed things up but we shouldn't expect a customer to have to deal with that.
May be has to do with the setting in your browsers. Do you have latest version of safari? What OS is it? Do you have flash, java etc updated ?

« Reply #16 on: August 03, 2013, 01:58 »
0
I just did a test purchase on my site using safari and the downloaded image had an html extension (3221-small.jpg.html).  Of course removing ".html" from the filename fixed things up but we shouldn't expect a customer to have to deal with that.
May be has to do with the setting in your browsers. Do you have latest version of safari? What OS is it? Do you have flash, java etc updated ?

Good questions.  Honestly I don't often use safari but since I was logged in on the site as an admin on firefox I used safari to make the purchase.  Although I don't use it much I do believe that I've kept everything up to date.  The Safari version I used is Version 6.0.5  I always update flash, java and safari itself whenever my mac tells me they need to be updated.

« Reply #17 on: August 03, 2013, 02:16 »
0
I just did a test purchase on my site using safari and the downloaded image had an html extension (3221-small.jpg.html).  Of course removing ".html" from the filename fixed things up but we shouldn't expect a customer to have to deal with that.
May be has to do with the setting in your browsers. Do you have latest version of safari? What OS is it? Do you have flash, java etc updated ?

Good questions.  Honestly I don't often use safari but since I was logged in on the site as an admin on firefox I used safari to make the purchase.  Although I don't use it much I do believe that I've kept everything up to date.  The Safari version I used is Version 6.0.5  I always update flash, java and safari itself whenever my mac tells me they need to be updated.
I am using safari version 5.1.9 and I don't see any updates

Ron

« Reply #18 on: August 15, 2013, 17:09 »
0
Just had an email from a buyer saying she got an html extension. I asked her on which browser.

How is this problem fixed again?

ShazamImages

  • ShazamImages.com
« Reply #19 on: August 15, 2013, 17:16 »
0
Just had an email from a buyer saying she got an html extension. I asked her on which browser.

How is this problem fixed again?

I believe that they just have to remove the html extension, but they might have to add a .jpg extension (if it isn't there when they remove the html extension).

Ron

« Reply #20 on: August 15, 2013, 17:17 »
0
Ha, thanks, but that is not a fix. It shouldnt download as html, it needs to be a proper normal jpg download. It doesnt look good and certainly not professional if it doesnt work properly.

ShazamImages

  • ShazamImages.com
« Reply #21 on: August 15, 2013, 17:29 »
0
Ha, thanks, but that is not a fix. It shouldnt download as html, it needs to be a proper normal jpg download. It doesnt look good and certainly not professional if it doesnt work properly.

I thought that you were asking how to fix the issue with the customer.

I'm not sure that anyone has figured out how or why it happens.  From what I have read it is an intermittent problem.  So until someone can reproduce the issue consistently, there won't be a permanent solution.

« Reply #22 on: August 15, 2013, 17:34 »
0
I just downloaded an image from my site using Safari with Mac and it downloaded ok as a jpg. I have been researching, and found this:

http://support.apple.com/kb/TA24293

and this

https://discussions.apple.com/thread/2020205?start=0&tstart=0

The second link is enlightening. Might be worth a call to your support person at your hosting company to check things out. The person who is having issues in the second link above says their hosting company says its an issue with Safari, but Safari obeys the command sent by the server. I have no clue who is right, but if it were happening to me, I would call bluehost and just ask the question.

« Reply #23 on: August 15, 2013, 23:24 »
0
I just downloaded an image from my site using Safari with Mac and it downloaded ok as a jpg. I have been researching, and found this:

http://support.apple.com/kb/TA24293

and this

https://discussions.apple.com/thread/2020205?start=0&tstart=0

The second link is enlightening. Might be worth a call to your support person at your hosting company to check things out. The person who is having issues in the second link above says their hosting company says its an issue with Safari, but Safari obeys the command sent by the server. I have no clue who is right, but if it were happening to me, I would call bluehost and just ask the question.

I used safari on Mac to download pic from cidepix website, who reported the issue first. The photo was correctly downloaded as .jpg.
I doubt if it is the issue with the hosting company. I think for Ron this is the second sale and The first sale went fine without any issue

Ron

« Reply #24 on: August 16, 2013, 00:52 »
0
Correct

« Reply #25 on: August 16, 2013, 05:27 »
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Was the first sale also someone using safari? and after rereading the post on apple, it would be the person who is doing the downloading's server. did ron try downloading and get the same result, or was it just the customer having the problem? Unfortunately, we cant troubleshoot everyone in the world's computer.


Since two people have now confirmed safari works ok for them, i just dont think it is safari itself, but maybe the way they have safari configured? I didnt see any available settings that had anything to do with that though.
« Last Edit: August 16, 2013, 05:36 by cathyslife stockphotos.com »

Ron

« Reply #26 on: August 16, 2013, 08:06 »
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I have bought 5 images, 1 from my site, 3 from leo, and 1 from someone else, all 5 worked fine.

my first sale didnt get any complaints, assuming it went fine, the last sale the buyer told me she had an issue with the html ext but she told me she fixed it, however, i asked her what browser she used. dont know if she replied yet.

I used chrome for all my purchases.

I have no idea what the root cause is and I am hesitant to blame it on the buyers configuration. No one knows what is causing this.

Ron

« Reply #27 on: August 18, 2013, 03:34 »
0
My buyer used a MAC when she got the HTML crap, when she used a PC it worked fine. I am now waiting for a reply to see if she used different browsers as well

« Reply #28 on: August 18, 2013, 07:55 »
0
My buyer used a MAC when she got the HTML crap, when she used a PC it worked fine. I am now waiting for a reply to see if she used different browsers as well


I doubt it has anything to do with the platform or browser itself. I am inclined to think it is a setting somewhere in the downloader's browser or in the os, or on the site's side that is wrong.


I have been using macs since the 80s and have never gotten html crap when downloading a jpg. But a similar situation occurred on the school i attend's website when we all tried to download a pdf. It would show up on our desktop as an .asp file. Eventually we were told to just change the extension and open. All was good. Then the school actually fixed their website so that when you downloaded a pdf, you got a pdf. The school uses pcs and their site is built in .aspx. Students using both macs and pcs had the problem.

« Reply #29 on: August 18, 2013, 08:18 »
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Another possible explanation: file has .jpeg as an extension instead of .jpg. Safari might have in its settings to read all image files with a .jpg extension and therefore doesnt read jpeg. Just throwing out ideas.  :)

Ron

« Reply #30 on: August 18, 2013, 09:16 »
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I am just posting feedback, I have no opinion about why this is happening. All my images are .jpg

« Reply #31 on: August 22, 2013, 16:24 »
0
I just had this happen with a customer that purchased a vector file.

I'll ask him what browser he was using.

« Reply #32 on: August 22, 2013, 17:28 »
+1
I just had this happen with a customer that purchased a vector file.

I'll ask him what browser he was using.

Safari

« Reply #33 on: August 22, 2013, 18:06 »
0
I just had this happen with a customer that purchased a vector file.

I'll ask him what browser he was using.

Safari

I was sure.. at the moment I deal with it by telling customers to use another browser.. it works with occasional sales..

but hopefully if we sell hundreds in a day  8) (did I just say hundred sales a day  :D ) it will be difficult to deal with so many support requests..   :P

« Reply #34 on: August 22, 2013, 18:10 »
0
I just had this happen with a customer that purchased a vector file.

I'll ask him what browser he was using.

Safari

I was sure.. at the moment I deal with it by telling customers to use another browser.. it works with occasional sales..

but hopefully if we sell hundreds in a day  8) (did I just say hundred sales a day  :D ) it will be difficult to deal with so many support requests..   :P

 :D

« Reply #35 on: September 07, 2013, 17:55 »
0
This issue just happened for one of my customers. 4 sales so far and this is the only time with this issue. Waiting for the customer to let me know what browser. Did we ever solve this issue?

Leo Blanchette

« Reply #36 on: September 07, 2013, 23:05 »
0
4 sales! Good job.

I want to address this issue. Its a very strange one. It might be as simple as changing a header. thank you for reminding me.


 

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