Author Topic: White screen after activating Symbiostock theme (Read 13169 times)

shutterhead · « **on:** June 16, 2013, 05:36 »

I activated the Symbiostock theme in WP and now I have nothing but a white screen for a website! what?? I can't even get into my dashboard to activate another them because nothing shows up! I removed the Symbiostock folder from my themes folder hoping it would revert to a default WP theme but it made no difference. I still have that white screen. How do I fix this?

Kerioak~Christine · « **Reply #1 on:** June 16, 2013, 05:43 »

I only ever had that when I tried editing a php file and mucked it up. First time I deleted Wordpress from my cPanel then reinstalled it, second time I had two windows open so could get in that way. Never heard of simply installing Symbiostock causing this problem maybe the upload got corrupted.

Things I would try (I do trial and error, not technical.
Shut down browser and reopen and hope it works
Go to cPanel and if brand new installation of WP delete and reinstall
If existing version with previous data (early versions of Symbiostock needed a clean version of Wordpress, do not know if that is still the case) then go to cPanel or somewhere on the hosting side of the website and do a backup, hopefully they provide one

shutterhead · « **Reply #2 on:** June 16, 2013, 05:56 »

Quote from: Tinny on June 16, 2013, 05:43

I only ever had that when I tried editing a php file and mucked it up. First time I deleted Wordpress from my cPanel then reinstalled it, second time I had two windows open so could get in that way. Never heard of simply installing Symbiostock causing this problem maybe the upload got corrupted.

Things I would try (I do trial and error, not technical.
Shut down browser and reopen and hope it works
Go to cPanel and if brand new installation of WP delete and reinstall
If existing version with previous data (early versions of Symbiostock needed a clean version of Wordpress, do not know if that is still the case) then go to cPanel or somewhere on the hosting side of the website and do a backup, hopefully they provide one

I was hoping to get around it without having to do a re-install. I don't want to try again if the problem is going to keep happening. I'm using the latest version of WP and it's a clean version as far as I know.

Kerioak~Christine · « **Reply #3 on:** June 16, 2013, 06:11 »

who is your host (that might help the more technically minded people) and where is your site, will see if I can see anything obvious which might help before they turn up ?

Ron · « **Reply #4 on:** June 16, 2013, 06:25 »

I had the same problem when fiddling with php files and a back up restore fixed it. But a normal install and not touch php shouldnt cause a white screen. But if you google white screen wordpress you will find a lot of hits talking about it.

sc · « **Reply #5 on:** June 16, 2013, 09:07 »

I had this happen here is what Leo had me do

1. You log into your cpanel or FTP and delete the theme folder. Replace it with the last theme that worked for you.

You then need to disable all plugins and reinstall the newest version of the theme.
Then one by one activate the plugins.

This worked for me and I have not had any problems since

Steve

cathyslife · « **Reply #6 on:** June 16, 2013, 12:47 »

Your install of WP is probably ok. As already mentioned, activate the Twenty Eleven theme, which will automatically deactivate the SY theme. Then delete the SY theme. Then reinstall.

Ron · « **Reply #7 on:** June 16, 2013, 13:01 »

Quote from: cclapper on June 16, 2013, 12:47

Your install of WP is probably ok. As already mentioned, activate the Twenty Eleven theme, which will automatically deactivate the SY theme. Then delete the SY theme. Then reinstall.

He cant do that, he cant access the dashboard. I had the same issue

Travelling-light · « **Reply #8 on:** June 16, 2013, 13:19 »

Once you get the white screen on everything, to fix it without a reinstall you need to get into the database. Most hosting setups have phpMyAdmin for this.

1. Fire up phpMyAdmin and select your database

2. Browse the wp_options table and find the option_name 'template' and 'stylesheet' rows which will have values symbiostock or symbiostock-child

3. Edit these both to twentytwelve

4. You should now be able to get back into your site. Delete and reinstall the symbiostock theme.

This is a popular pastime when tweaking Wordpress themes...

cathyslife · « **Reply #9 on:** June 16, 2013, 14:51 »

Quote from: Ron on June 16, 2013, 13:01

Quote from: cclapper on June 16, 2013, 12:47
Your install of WP is probably ok. As already mentioned, activate the Twenty Eleven theme, which will automatically deactivate the SY theme. Then delete the SY theme. Then reinstall.
He cant do that, he cant access the dashboard. I had the same issue

Ah. I misunderstood. Carry on.

shutterhead · « **Reply #10 on:** June 17, 2013, 08:21 »

Quote from: Tinny on June 16, 2013, 06:11

who is your host (that might help the more technically minded people) and where is your site, will see if I can see anything obvious which might help before they turn up ?

my host is serversfree my website is at bombastic.bugs3.com

shutterhead · « **Reply #11 on:** June 17, 2013, 08:22 »

Quote from: SC on June 16, 2013, 09:07

I had this happen here is what Leo had me do

1. You log into your cpanel or FTP and delete the theme folder. Replace it with the last theme that worked for you.

You then need to disable all plugins and reinstall the newest version of the theme.
Then one by one activate the plugins.

This worked for me and I have not had any problems since

Steve

How do I do a backup? I hadn't back up anything prior to activating the Symbiostock theme.

shutterhead · « **Reply #12 on:** June 17, 2013, 08:24 »

Quote from: SC on June 16, 2013, 09:07

I had this happen here is what Leo had me do

1. You log into your cpanel or FTP and delete the theme folder. Replace it with the last theme that worked for you.

You then need to disable all plugins and reinstall the newest version of the theme.
Then one by one activate the plugins.

This worked for me and I have not had any problems since

Steve

I did that... deleted the symbiostock themes folder. the other themes are still in the themes folder so do I still need to replace them? Also I do I disable plugins and reinstall the theme when I can't get to my dashboard?

shutterhead · « **Reply #13 on:** June 17, 2013, 08:25 »

Quote from: cclapper on June 16, 2013, 12:47

Your install of WP is probably ok. As already mentioned, activate the Twenty Eleven theme, which will automatically deactivate the SY theme. Then delete the SY theme. Then reinstall.

I can't activate or deactivate anything because I can't get into my dashboard.... the screen is white... all white... nothing else.

shutterhead · « **Reply #14 on:** June 17, 2013, 08:32 »

Quote from: Travelling-light on June 16, 2013, 13:19

Once you get the white screen on everything, to fix it without a reinstall you need to get into the database. Most hosting setups have phpMyAdmin for this.

1. Fire up phpMyAdmin and select your database

2. Browse the wp_options table and find the option_name 'template' and 'stylesheet' rows which will have values symbiostock or symbiostock-child

3. Edit these both to twentytwelve

4. You should now be able to get back into your site. Delete and reinstall the symbiostock theme.

This is a popular pastime when tweaking Wordpress themes...

neither 'template' nor 'stylesheet' appear in that table, could I create them somehow?

Kerioak~Christine · « **Reply #15 on:** June 17, 2013, 08:39 »

My guess would be that the problem is your host. A free hosting service with only 10Gb of space and 100 Gb of bandwidth is not going to get you very far.

Try using one of the recommended hosts

shutterhead · « **Reply #16 on:** June 17, 2013, 08:41 »

Quote from: shutterhead on June 17, 2013, 08:32

Quote from: Travelling-light on June 16, 2013, 13:19
Once you get the white screen on everything, to fix it without a reinstall you need to get into the database. Most hosting setups have phpMyAdmin for this.

1. Fire up phpMyAdmin and select your database

2. Browse the wp_options table and find the option_name 'template' and 'stylesheet' rows which will have values symbiostock or symbiostock-child

3. Edit these both to twentytwelve

4. You should now be able to get back into your site. Delete and reinstall the symbiostock theme.

This is a popular pastime when tweaking Wordpress themes...
neither 'template' nor 'stylesheet' appear in that table, could I create them somehow?

Ok, I did find them eventually and did as you suggested and it worked!! Yay! Thank you! You're a life saver

Any idea why the problem occurred though? Could it be a server issue?

shutterhead · « **Reply #17 on:** June 17, 2013, 17:36 »

Quote from: Tinny on June 17, 2013, 08:39

My guess would be that the problem is your host. A free hosting service with only 10Gb of space and 100 Gb of bandwidth is not going to get you very far.

Try using one of the recommended hosts

Thanks Tinny,

I'll look into it

dmg · « **Reply #18 on:** July 16, 2013, 09:28 »

I have same problem on my local testing host. I've tried all advice from this thread and nothing worked.
I am not going to re-install my WP or the theme again and again as it is of no use.
What I have noticed is that when I'm trying to see the theme with 'Live Preview' it is going to /wp-admin/customize.php?theme=symbiostock link with the same white screen as a result.
I have also defined WP memory limit to 128M and still with no change.
In debug mode I'm getting this message:
Fatal error: Call-time pass-by-reference has been removed in /var/www/mysite/wp-content/themes/symbiostock/inc/classes/network-manager/network-manager.php on line 1645

elilena · « **Reply #19 on:** July 16, 2013, 10:01 »

Sorry for my English

Thus I have done: go to the C-Panel and rename the Plugin folder in Plugin-Temp. Then provide a new Plugin folder. The white screen is away and you can log in.
Now move the plugins of the "-temp" folder one after the other in the empty,new Plugin folder and kontroll whether all OK is. It takes 5 min

Delate the "-temp" folder.

My Symbiostock site: www.elilena.com

cathyslife · « **Reply #20 on:** July 16, 2013, 10:10 »

Quote from: dmg on July 16, 2013, 09:28

I have same problem on my local testing host. I've tried all advice from this thread and nothing worked.
I am not going to re-install my WP or the theme again and again as it is of no use.
What I have noticed is that when I'm trying to see the theme with 'Live Preview' it is going to /wp-admin/customize.php?theme=symbiostock link with the same white screen as a result.
I have also defined WP memory limit to 128M and still with no change.
In debug mode I'm getting this message:
Fatal error: Call-time pass-by-reference has been removed in /var/www/mysite/wp-content/themes/symbiostock/inc/classes/network-manager/network-manager.php on line 1645

If you have tried this, i apologize. You might try toggling the theme off and on again a second time...i think i remember reading this as a solution.

Amanda_K · « **Reply #21 on:** July 16, 2013, 12:39 »

It's a bit hard to tell what could be happening without knowing much about your local testing setup, a little Googling looks like that error may have to do with the PHP version being used. Can you check that for us?

Also, just curious did you activate the network? I'm not certain if that would cause errors on a local environment depending on the set up. I took a look at the line it's referencing and I don't see an obvious cause for the error but I'll send AJT a note to double check since it looks like it's in his network search function.

dmg · « **Reply #22 on:** July 16, 2013, 13:00 »

Quote from: Amanda_K on July 16, 2013, 12:39

It's a bit hard to tell what could be happening without knowing much about your local testing setup, a little Googling looks like that error may have to do with the PHP version being used. Can you check that for us?

Also, just curious did you activate the network? I'm not certain if that would cause errors on a local environment depending on the set up. I took a look at the line it's referencing and I don't see an obvious cause for the error but I'll send AJT a note to double check since it looks like it's in his network search function.

I am on newest LAMP server at Ubuntu 13.04
WordPress Version: 3.5.2
PHP Version: 5.4.9-4ubuntu2.1
MySQL Version: 5.5.31-0ubuntu0.13.04.1
Web Server: Apache/2.2.22 (Ubuntu)
and as it is on my home computer, which is connected to internet through the local cable provider, I have no network activated.
I have tried deleting and installing theme a few timed and it still pointing to network-manager.php as causing problem.

ajt · « **Reply #23 on:** July 16, 2013, 13:14 »

Yes, that '&' is my fault and it will be fixed. It should not be there (I've put & in function call instead of header). But I think that it has nothing common with blank screen. This & is reported as a bug in debug mode (as it was) or sometimes as a warning only in rare php versions, but maybe...

I've sent you PM with link to theme with & bug fixed.
Try it and let me know if it works.

Leo Blanchette · « **Reply #24 on:** July 16, 2013, 14:34 »

I am just checking in quickly - let me know if you've solved this.

dmg · « **Reply #25 on:** July 16, 2013, 15:59 »

Quote from: ajt on July 16, 2013, 13:14

Yes, that '&' is my fault and it will be fixed. It should not be there (I've put & in function call instead of header). But I think that it has nothing common with blank screen. This & is reported as a bug in debug mode (as it was) or sometimes as a warning only in rare php versions, but maybe...

I've sent you PM with link to theme with & bug fixed.
Try it and let me know if it works.

Thanks, finally theme shows at live preview.
however, with a bunch of additional notes in various places:

Notice: Use of undefined constant is_admin - assumed 'is_admin' in /wp-content/themes/symbiostock/functions.php on line 1531

Notice: Undefined variable: post in /wp-content/themes/symbiostock/functions.php on line 934

Notice: Trying to get property of non-object in /wp-content/themes/symbiostock/inc/classes/nav_walker_description.php on line 40

Notice: Trying to get property of non-object in /wp-content/themes/symbiostock/inc/classes/nav_walker_description.php on line 42

Notice: Undefined variable: post in /wp-content/themes/symbiostock/functions.php on line 934

Notice: Trying to get property of non-object in /wp-content/themes/symbiostock/inc/classes/nav_walker_description.php on line 43

Notice: Undefined variable: icon_dropdown_top in /wp-content/themes/symbiostock/inc/classes/nav_walker_description.php on line 44

Notice: Trying to get property of non-object in /wp-content/themes/symbiostock/inc/classes/nav_walker_description.php on line 45

When I'm trying to activate theme I get white screen with such notices:

Notice: Use of undefined constant is_admin - assumed 'is_admin' in /wp-content/themes/symbiostock/functions.php on line 1531

Warning: fopen(/wp-content/themes/symbiostock/css/styles.css): failed to open stream: Permission denied in /wp-content/themes/symbiostock/inc/installer/installer.php on line 67

Notice: Undefined variable: htaccess in /wp-content/themes/symbiostock/inc/installer/installer.php on line 67
Cannot open file:

ajt · « **Reply #26 on:** July 17, 2013, 06:22 »

I don't know environment that you are using, but try to switch off debug mode and set option somewhere (maybe select older php version?), to make php more tolerant to minor issues in code, to get rid of all those notices. Symbiostock needs some fixes in reported places, but it is not urgent, all is working under typical server configurations.

dmg · « **Reply #27 on:** July 17, 2013, 06:52 »

After switching off debug mode I'm still getting white screen for everything and have to delete Symbiostock theme to get WP working again.
Well, I think I have to wait for fixes or find another platform.

alberto · « **Reply #28 on:** July 23, 2013, 08:25 »

Dmg I had the same problem, blank screen. I solved downgrading php; follow what ajt said.
To be clear, all seems fine just deactivated php 5.4.10 and activated php 5.2.17.
Maybe this solves the issue also to you..

LesPalenik · « **Reply #29 on:** July 29, 2013, 05:28 »

I have the same problem.
My host is ipower with wordpress 3.1.4 and PHP 4.4.9

After installing Symbiostock theme, I clicked on Activate and get a white screen with a "0" in the upper left corner.

I reinstalled wordpress, deleted Symbiostock themes, installed theme Twenty-ten, that allowed me to get back into the dashboard, but as soon as I install Symbiostock theme and Activate it, I get the white screen with "0" again.

Second question: I bought the CleanTheme 2.0. Do I still have to install the Symbiostock Default Child Theme?

cathyslife · « **Reply #30 on:** July 29, 2013, 06:23 »

Quote from: LesPalenik on July 29, 2013, 05:28

I have the same problem.
My host is ipower with wordpress 3.1.4 and PHP 4.4.9

After installing Symbiostock theme, I clicked on Activate and get a white screen with a "0" in the upper left corner.

I reinstalled wordpress, deleted Symbiostock themes, installed theme Twenty-ten, that allowed me to get back into the dashboard, but as soon as I install Symbiostock theme and Activate it, I get the white screen with "0" again.

Second question: I bought the CleanTheme 2.0. Do I still have to install the Symbiostock Default Child Theme?

I was thinking the latest version of wordpress was maybe 3.5.2 or so. Not sure if that s a factor. And if you install the Clean Theme you do not need the default theme.

ShazamImages · « **Reply #31 on:** July 29, 2013, 06:41 »

Quote from: LesPalenik on July 29, 2013, 05:28

My host is ipower with wordpress 3.1.4 and PHP 4.4.9

Yes, the current version of WordPress is 3.5.2. Version 3.1.4 is ancient. It is two years old. See here for details:

http://codex.wordpress.org/WordPress_Versions/

In addition, the current version of PHP is 5.4.16. Version 4.4.9 is about five years old! See here for details:

http://php.net/releases/index.php

I would definitely say that your issue has something to do with the versions of the software that your host is using.

LesPalenik · « **Reply #32 on:** July 29, 2013, 06:56 »

That version (3.1.4) was provided by my host (latest version they have, downloaded just last night).
I couldn't update it to the latest 3.5.2 version due to old version of PHP used by this host. Thanks for letting me know how old is it.
I wonder why they still use such an old PHP version and if many other hosting companies are still using such old software.

ShazamImages · « **Reply #33 on:** July 29, 2013, 07:03 »

Quote from: LesPalenik on July 29, 2013, 06:56

That version (3.1.4) was provided by my host (latest version they have, downloaded just last night).
I couldn't update it to the latest 3.5.2 version due to old version of PHP used by this host. Thanks for letting me know how old is it.
I wonder why they still use such an old PHP version and if many other hosting companies are still using such old software.

FYI: I'm on GoDaddy and they are on php 5.3 and WordPress 3.5.2.

LesPalenik · « **Reply #34 on:** July 29, 2013, 07:17 »

I managed to get ipower support to set me to PHP 5.3 which allowed me to upgrade my wordpress to 3.5.2
Also, I just received a message from Symbiostock about successful deployment, so I guess I'm in.

ShazamImages · « **Reply #35 on:** July 29, 2013, 07:52 »

It looks like you might be on the right track...

janb · « **Reply #36 on:** August 05, 2013, 05:45 »

I am having the same issue, a white screen when activating the theme. This happens on my localhost but also at my online WP install.

I have installed a fresh WP 3.6 and are running PHP Version 5.4.9-4ubuntu2.2

Anyone have ideas how to solve this?

Strict Standards: Declaration of nav_walker_description::start_el() should be compatible with Walker::start_el(&$output, $object, $depth = 0, $args = Array, $current_object_id = 0) in /home/jan/public_html/wp-content/themes/symbiostock-a640bd8b08175dba50c6a69314904d2ed0379860/inc/classes/nav_walker_description.php on line 92

Strict Standards: Declaration of nav_walker_mobile::start_lvl() should be compatible with Walker::start_lvl(&$output, $depth = 0, $args = Array) in /home/jan/public_html/wp-content/themes/symbiostock-a640bd8b08175dba50c6a69314904d2ed0379860/inc/classes/nav_walker_mobile.php on line 61

Strict Standards: Declaration of nav_walker_mobile::end_lvl() should be compatible with Walker::end_lvl(&$output, $depth = 0, $args = Array) in /home/jan/public_html/wp-content/themes/symbiostock-a640bd8b08175dba50c6a69314904d2ed0379860/inc/classes/nav_walker_mobile.php on line 61

Strict Standards: Declaration of nav_walker_mobile::start_el() should be compatible with Walker::start_el(&$output, $object, $depth = 0, $args = Array, $current_object_id = 0) in /home/jan/public_html/wp-content/themes/symbiostock-a640bd8b08175dba50c6a69314904d2ed0379860/inc/classes/nav_walker_mobile.php on line 61

Strict Standards: Declaration of nav_walker_mobile::end_el() should be compatible with Walker::end_el(&$output, $object, $depth = 0, $args = Array) in /home/jan/public_html/wp-content/themes/symbiostock-a640bd8b08175dba50c6a69314904d2ed0379860/inc/classes/nav_walker_mobile.php on line 61

Warning: require_once(/home/jan/public_html/wp-content/themes/symbiostock/inc/classes/network-manager//network-manager.php): failed to open stream: No such file or directory in /home/jan/public_html/wp-content/themes/symbiostock-a640bd8b08175dba50c6a69314904d2ed0379860/functions.php on line 730

Fatal error: require_once(): Failed opening required '/home/jan/public_html/wp-content/themes/symbiostock/inc/classes/network-manager//network-manager.php' (include_path='.:/usr/share/php:/usr/share/pear') in /home/jan/public_html/wp-content/themes/symbiostock-a640bd8b08175dba50c6a69314904d2ed0379860/functions.php on line 730

ajt · « **Reply #37 on:** August 05, 2013, 05:53 »

Weird messages, maybe tihs time different reason, but
first: switch somewhere that "strict standards" to less strict

second: try to decrease php version to 5.3.x.

janb · « **Reply #38 on:** August 05, 2013, 06:18 »

I don't think downgrading PHP will help much as my online WP install uses PHP 5.3.2-1ubuntu4.20 and has the same error. I do use WP 3.6 on both servers.

I changed the error reporting in my php.ini to: error_reporting = E_ALL & ~E_STRICT
This didn't help me, still get the same error

Edit:
Downgraded WP to 3.5.2 but that didn't help either.

janb · « **Reply #39 on:** August 05, 2013, 08:43 »

I changed line 1645 in wp-content/themes/symbiostock/inc/classes/network-manager/network-manager.php from

ajt_network_search_all( & $query_list, $this );
to this:
ajt_network_search_all( $query_list, $this );

Have no idea if this is good to do, I suppose it isn't ok

And it works now, but... changing define('WP_DEBUG', false); to 'true' gives me massive errors on screen. See attachment.
Using WP 3.5.2 and are going to upgrade to 3.6.

ajt · « **Reply #40 on:** August 05, 2013, 09:05 »

Your change is ok (look for & earlier in this thread). This fix is made already, but not in official version yet.

janb · « **Reply #41 on:** August 05, 2013, 09:54 »

Should have read this thread more carefully. Found this by reading the errors and google.

But switching 'WP_DEBUG', true still gives me lot's of errors. Don't know if this is a problem for the functionality, lot's of nav menu warnings:
nav_walker_mobile.php on line 61

I'll just switch off DEBUG

ShazamImages · « **Reply #42 on:** August 05, 2013, 10:01 »

Quote from: janb on August 05, 2013, 09:54

But switching 'WP_DEBUG', true still gives me lot's of errors.

They aren't errors. They are notices.

See here: http://codex.wordpress.org/Debugging_in_WordPress

sharpshot · « **Reply #43 on:** August 14, 2013, 07:21 »

I signed up with Bluehost a few hours ago. Followed the tutorial and as soon as I click activate for the symbio theme, I get the white screen and can't access wp-admin. Found the theme in my file manager and deleted it. Same thing happened when I reinstalled and clicked activate.

I've deleted and reinstalled again but just tried live preview this time and that just gives me the blank page. Any ideas?

ajt · « **Reply #44 on:** August 14, 2013, 07:35 »

Quote from: sharpshot on August 14, 2013, 07:21

I've deleted and reinstalled again but just tried live preview this time and that just gives me the blank page. Any ideas?

Go to Bluehost cpanel and find option for setting php version. If there is 5.4.x, set 5.3.x and try again

sharpshot · « **Reply #45 on:** August 14, 2013, 08:26 »

Thanks for that. Seems to of done the trick. Now I better get on with finding the next problem

picture5469 · « **Reply #46 on:** August 14, 2013, 10:44 »

Quote from: sharpshot on August 14, 2013, 08:26

Thanks for that. Seems to of done the trick. Now I better get on with finding the next problem

Congratulations on joining Symbiostock

sharpshot · « **Reply #47 on:** August 14, 2013, 11:39 »

Thanks. I think it will take me a while to get the site up but thought I might as well make a start. Been a while since I worked on a website and I seem to of forgotten everything. The guide has been quite good to follow but I think it needs to be dumbed down a lot for me.

Had a call from a bluehost rep and he had heard of istock but was surprised that they only paid 17%. He asked if that worked out at $10 to $20 and I told him it was much lower than that, as low as 12 cents. He said they would be interested in helping out with the marketing and SEO, so I'll send him an email with a link to this forum.

eZeePics · « **Reply #48 on:** August 22, 2013, 17:04 »

Hello, I have the same issue. I am on Bluehost and there is no way to activate Symbiostock without get white screen....

rabbit75 · « **Reply #49 on:** August 22, 2013, 17:39 »

Yes, the exactly same thing happens to me. The host is Bluehost as recommended but activation runs into white screen. Waiting for solutions to set up the site. Thanks for any replies.

Redneck · « **Reply #50 on:** August 22, 2013, 18:23 »

Setting the PHP version from 5.4 back to 5.3 did the trick for most people.

sharpshot · « **Reply #51 on:** August 23, 2013, 01:48 »

That worked for me.

rabbit75 · « **Reply #52 on:** August 23, 2013, 07:28 »

I am not sure if I can do that on Bluehost. If I have my own computer as server yes I can downgrade my php.

eZeePics · « **Reply #53 on:** August 23, 2013, 07:29 »

No solutions for me. I have tried with all the php versions and I have disabled all the plugins. Nothing. I continue to get the white screen. Are we sure that the zip file is ok? Can I get some assistance?

eZeePics · « **Reply #54 on:** August 23, 2013, 07:31 »

Of course you can do it. Go in CPannel -> Software/Services -> Php config

Quote from: eZeePics on August 23, 2013, 07:29

No solutions for me. I have tried with all the php versions and I have disabled all the plugins. Nothing. I continue to get the white screen. Are we sure that the zip file is ok? Can I get some assistance?

eZeePics · « **Reply #55 on:** August 23, 2013, 08:34 »

Nobody here? I have tried all the alternatives, seems that the symbiostock zip not working and the Bluehost assistance cannot help me, they say is the Symbiostock developer which has to help me....

ShazamImages · « **Reply #56 on:** August 23, 2013, 08:47 »

Quote from: eZeePics on August 23, 2013, 08:34

Nobody here?

Patience, grasshopper, patience. Between your first post and this one it has barely been an hour.

Quote from: eZeePics on August 23, 2013, 08:34

I have tried all the alternatives, seems that the symbiostock zip not working and the Bluehost assistance cannot help me, they say is the Symbiostock developer which has to help me....

What version of WordPress are you using? If 3.6, then I would try and uninstall 3.6 and install 3.5.2 (which you can find here: http://wordpress.org/download/release-archive/)

Then make sure that you are using the latest version of php 5.3.

rabbit75 · « **Reply #57 on:** August 23, 2013, 09:26 »

Is there anyway to download an earlier version of the template? Just curious since nearly 100 sites are up and running with this template and the older version may works.

I agree let's wait for a little longer to see the resolutions. At the same time, I will keep trying and will update once the issue is solved.

Kerioak~Christine · « **Reply #58 on:** August 23, 2013, 09:40 »

Off topic slightly but all this downgrading php.ini prompted me to see which version I have (4.* no idea which)

The choices of 5.2 are

Option 1 PHP 5.2
All files with the extension .php will be handled by the PHP 5.2 engine.
Legacy PHP with security updates. Compatible with most environments.
Option 2 PHP 5.2 (Single php.ini)
Same as PHP 5.2, but all subdirectories will use ~/public_html/php.ini
Option 3 PHP 5.2 (FastCGI)
All files with the extension .php will be handled by PHP 5.2 FastCGI processes.
FastCGI for PHP makes all your PHP applications run through mod_fastcgi instead of mod_suphp. This eliminates the overhead of loading the PHP interpreter on every hit. Since it is always in memory ready for the next hit, the responses will be generated faster.

If I was going to upgrade (would there be any benefits) and should I choose option 1, 2 or 3 ?

For those using Bluehost your options are probably just the same

eZeePics · « **Reply #59 on:** August 23, 2013, 09:51 »

Quote from: ShazamImages on August 23, 2013, 08:47

Quote from: eZeePics on August 23, 2013, 08:34
Nobody here?

Patience, grasshopper, patience. Between your first post and this one it has barely been an hour.

Quote from: eZeePics on August 23, 2013, 08:34
I have tried all the alternatives, seems that the symbiostock zip not working and the Bluehost assistance cannot help me, they say is the Symbiostock developer which has to help me....

What version of WordPress are you using? If 3.6, then I would try and uninstall 3.6 and install 3.5.2 (which you can find here: http://wordpress.org/download/release-archive/)

Then make sure that you are using the latest version of php 5.3.

Shazam that one wasn't my first topic

it was another one in the page two. I am on Bluehost and I cannot install a previous version of Wordpress from my Wordpress webbuilder. At least from how much I can see. If there is a way, please tell me. Last version of Php is not 5.3 I have 5.4 too, but is not working with none.

Kerioak~Christine · « **Reply #60 on:** August 23, 2013, 10:02 »

Many of us are using Wordpress 3.6 without problems with Symbiostock 2.5.6 - it seems to be the php.ini 5.4 that is causing the white screen problems so they have rolled back to php.ini 5.3 from CPannel -> Software/Services -> Php config

rabbit75 · « **Reply #61 on:** August 23, 2013, 10:05 »

Hey!!! That works!!!!

I ereased the previous worldpress folder, downgrade PHP to 5.3. Then, a fresh installation of WP and upload/install the template. Never see white screen. Will try the customization see if any issues further...

Thanks guys for your info and help.

eZeePics · « **Reply #62 on:** August 23, 2013, 10:28 »

For me is not working. I deleted Wordpress, I set PHP to 5.3 and reinstalled Wordpress. When I activate the Symbiostock theme I continue to have white screen. And Bluehost says is developer issue. In fact the error I get in Errors Log IS: PHP Fatal error: Call-time pass-by-reference has been removed in /home1/luxurys8/public_html/stockphotos/wp-content/themes/symbiostock/inc/classes/network-manager/network-manager.php on line 1645

eZeePics · « **Reply #63 on:** August 23, 2013, 10:32 »

Can someone give me another link for download the zip file of Symbiostock?

rabbit75 · « **Reply #64 on:** August 23, 2013, 10:36 »

Be sure to select 'PHP 5.3' instead of 'PHP 5.3 (Single php.ini)'... Not sure if that will cause problem. The zip pack should be fine at least on my account.

eZeePics · « **Reply #65 on:** August 23, 2013, 10:52 »

Quote from: rabbit75 on August 23, 2013, 10:36

Be sure to select 'PHP 5.3' instead of 'PHP 5.3 (Single php.ini)'... Not sure if that will cause problem. The zip pack should be fine at least on my account.

Is not this the problem! Is not working with PHP 5.3 sINGLE NEITHER WITH php 5.3 normal, neither with 5.2, neither with 5.4!

eZeePics · « **Reply #66 on:** August 24, 2013, 03:41 »

No solutions for me?

Leo Blanchette · « **Reply #67 on:** August 24, 2013, 03:49 »

Hi there! I'll get you running if I can.

Maybe I can stomp this bug in the process. Email me leo [at] symbiostock.com

eZeePics · « **Reply #68 on:** August 24, 2013, 04:24 »

Thank you Leo, I wrote to you, just reply to my email and if it's needed I will give you my cpanel passw.

Leo Blanchette · « **Reply #69 on:** August 24, 2013, 04:27 »

I haven't gotten it yet, but in the meantime, see the yellow box on this page:

http://www.symbiostock.com/symbiostock-site-setup-services-maintenance-assistance/

eZeePics · « **Reply #70 on:** August 24, 2013, 04:38 »

Did you checked in Junk email? Is a new email adress made here in Bluehost account, info at ezeepics.com I written two emails to you until now. Wait, I will write to you from other email adress.

eZeePics · « **Reply #71 on:** August 24, 2013, 04:52 »

Did you received it, I sent it from two different email adresses.

eZeePics · « **Reply #72 on:** August 25, 2013, 07:36 »

Thank you very much Leo, now I have it, I have purchased the Clean Theme from Amanda's site too, now I have to start to understand it...

eZeePics · « **Reply #73 on:** August 25, 2013, 08:01 »

I just said that everything is ok, than I updated Symbiostock to 2.5.6 and got again white screen.....Help!

klsbear · « **Reply #74 on:** August 25, 2013, 08:05 »

Did Leo tell you what he did to fix it? It's the middle of the night for Leo right now so you may need to wait awhile for him to respond. Someone else may be able to help if they knew what he did.

ShazamImages · « **Reply #75 on:** August 25, 2013, 08:07 »

Quote from: eZeePics on August 25, 2013, 08:01

I just said that everything is ok, than I updated Symbiostock to 2.5.6 and got again white screen.....Help!

Did you do anything else after Leo got it working (install plugins, update plugins, etc)?

I know it's too late now... but anytime someone plans on updating a plugin or theme or anything else, they should always take a backup. This way if something breaks, they can "roll back". The good news is that your site is kind of still in "beta". So problems at this point don't affect sales or customers getting annoyed and never returning.

eZeePics · « **Reply #76 on:** August 25, 2013, 08:09 »

Nope, he doesn't tell me how to fixed it, he saw an error in the erorrs log. Now I removed again Symbiostock and I will try to upload it again.

cathyslife · « **Reply #77 on:** August 25, 2013, 08:31 »

This quote seems very appropriate..."Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime."

eZeePics · « **Reply #78 on:** August 25, 2013, 09:09 »

Quote from: cathyslife stockphotos.com on August 25, 2013, 08:31

This quote seems very appropriate..."Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime."

In fact, I'd like to know how to fix it by myself, I cannot think that each time I update it I get blank screen and I have to disturb Leo again.

eZeePics · « **Reply #79 on:** August 26, 2013, 03:30 »

Everything well now, is working great, thank you Leo.

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