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Author Topic: Veer FTP Problem  (Read 15892 times)

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« on: May 11, 2010, 07:25 »
0
I have started moving my portfolio to Veer, but about 2 weeks ago, halfway through an upload, everything just stopped. The images transfers all the way, right up to the final byte, and then there is an error, and it never makes it to the site.

I have contacted Veer, and Ryan came back to me requesting that I double check my settings, which I did. I also updated my FTP software (Transmit) to the latest version (ver4) and still no luck.

I have tried smaller files (in case it was a filesize issue) but no go... always exactly the same.

The error I get is:

425: Data channel timed out due to not meeting the minimum bandwidth requirement.
Error - 132: could not send file to remote host

I am on a 8mb DSL line, and my test this morning to Veer connected at about 65Kb/s (to anything else it goes to about 80-90Kb/s)

I have also tried to connect via PhotoShelter (my preferred distribution system) but the server setup there cannot do explicit TLS only sFTP

It seems everybody else is happily chugging allong with their uploads, so, if I am the only one, is there anybody that can give me any kind of indication as to what possibly might have gone wrong, or what I need to change? (or better, how to set up my photoshelter FTP to connect to Veer)

Ryan thinks it's a problem on my connection, but of the 18 different FTP servers I have connected to this month, transferring files between 1mb and about 165mb only Veer's has a problem... so I am flumoxed  ???

Any help would be appreciated, Thanx!

-----
My Setup: Macbook Pro on MacOS10.6, Transmit 4, 8mb DSL


« Reply #1 on: May 11, 2010, 07:30 »
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I don't think it's you...I tried several times and it would not accept my password. I know my password is correct because I logged out of my Veer account and back in to double check. I re-typed several times, just in case I made a typo. I am using Fetch using the TLS/SSL protocol, but could not get it to work.

I gave up and am uploading through the Browser for now, until I get a chance to talk to Veer.

« Reply #2 on: May 11, 2010, 07:54 »
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My password gets accepted fine... but the FTP transfer just doesn't complete... confused :(

Dook

« Reply #3 on: May 11, 2010, 08:11 »
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I don't think it's you...I tried several times and it would not accept my password. I know my password is correct because I logged out of my Veer account and back in to double check. I re-typed several times, just in case I made a typo. I am using Fetch using the TLS/SSL protocol, but could not get it to work.

I gave up and am uploading through the Browser for now, until I get a chance to talk to Veer.
The same thing.

« Reply #4 on: May 11, 2010, 08:56 »
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The same here, just images upload halfway, not exactly to the last byte....but it's annoying anyway.

« Reply #5 on: May 11, 2010, 08:56 »
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My password gets accepted fine... but the FTP transfer just doesn't complete... confused :(
Are you able to upload via browser?

I did have a password issue couple weeks ago and raising support ticket didn't help much, but later Veer confirmed in their blog that one of their FTP server wasn't ok and they fixed it. Since then I don't have any issues, and anyway your problem seems to be different.

It could be not a bandwidth issue but latency...

« Reply #6 on: May 11, 2010, 09:43 »
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...It could be not a bandwidth issue but latency...

I can upload through http... but one by one is an awesome pain!

I thought the same as you, so I switched on keep alive and 'tickle' for long period uploads, but even then, 7mb file takes less than a minute to ...erm ... almost complete

I did notice that it's an error native to IIS7 (can't seem to find anything similar on other FTP servers) but then again... don't really see a corbis site running on anything else :D

« Reply #7 on: May 11, 2010, 09:48 »
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I can upload through http... but one by one is an awesome pain!

I thought the same as you, so I switched on keep alive and 'tickle' for long period uploads, but even then, 7mb file takes less than a minute to ...erm ... almost complete

I did notice that it's an error native to IIS7 (can't seem to find anything similar on other FTP servers) but then again... don't really see a corbis site running on anything else :D
Yeah would be surprising if they used a non-Microsoft product :)

Any chance to upload via isyndica?

Don't know about your FTP client, would it be worth to try your luck with FileZilla? (Then we could at least verify whether the settings are the same everywhere)

BTW both 60k and 80-90k is very low if you have 8mb line (if you are talking download speed). I've got my ADSL updraded to VDSL recentely with upload speed around 1.5 Mbps (I mean real tested speed). The average upload speed to Veer is around 120 KB/s (used to be around 50KB/s when I had ADSL with 0.5Mbps upload)
« Last Edit: May 11, 2010, 09:59 by MikLav »

« Reply #8 on: May 11, 2010, 10:15 »
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I can upload through http... but one by one is an awesome pain!

You can upload multiples through the browser uploader...when you get to your window to choose your photos, just command click (mac) multiple files, then when you are done selecting them all, hit select and it will process them all at once.

« Reply #9 on: May 11, 2010, 10:26 »
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I can upload through http... but one by one is an awesome pain!

You can upload multiples through the browser uploader...when you get to your window to choose your photos, just command click (mac) multiple files, then when you are done selecting them all, hit select and it will process them all at once.

Yep, this is what I've always done. Never even tried to use ftp with all the problems. Browser uploader has always worked flawlessly for me over the last year.

« Reply #10 on: May 11, 2010, 11:03 »
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Yep, this is what I've always done. Never even tried to use ftp with all the problems. Browser uploader has always worked flawlessly for me over the last year.

For me, it's just as fast as FTP upload. But IIRC Forgiss has a slow internet connection. (I could be thinking of someone else...sorry if that's not true the other Sean.)

« Reply #11 on: May 11, 2010, 11:14 »
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Any chance to upload via isyndica?

Isyndica is to small for my current gallery, that's why I use Photoshelter (I have the online store and 100gb) But I use Isyndica for video, and have not seen that they can do Explicit TLS

Don't know about your FTP client, would it be worth to try your luck with FileZilla? (Then we could at least verify whether the settings are the same everywhere)
Will try filezilla... trying to keep everything down to a mimum on the machine though... but if that's what it takes, then that's what it takes... sad...

BTW both 60k and 80-90k is very low if you have 8mb line (if you are talking download speed). I've got my ADSL updraded to VDSL recentely with upload speed around 1.5 Mbps (I mean real tested speed). The average upload speed to Veer is around 120 KB/s (used to be around 50KB/s when I had ADSL with 0.5Mbps upload)

No, Download speeds is 280Kb/s + ... upload speed upload speeds is still 3 times faster than we had in South Africa though !! :D

« Reply #12 on: May 11, 2010, 12:25 »
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Hi Forgiss,
I have a same error with Transmit 4... But it work on Transmit 3.6.8

« Reply #13 on: May 11, 2010, 12:41 »
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I have a same error with Transmit 4... But it work on Transmit 3.6.8

well... you are lucky then... I upgraded to 4 because my ver 3.6 didn't work anymore, and I was hoping (above hope) that it might solve the problem

« Reply #14 on: May 11, 2010, 13:17 »
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Why do you waste your time with veer? ???

« Reply #15 on: May 11, 2010, 13:49 »
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Even Microsoft server could be configured to use standard FTP settings. I do not know why they insist on using FTP over TLS/SSL? Nobody else does that. It almost as bad as using special client for uploading.

« Reply #16 on: May 16, 2010, 07:09 »
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Just tried my first FTP with Veer and, like everyone esle, it will not compete the transfer.  The problem is, when I tried going back to using their browser upload, the system continually tries to process the FTP files and locks up so I can't access any of my uploaded files in order to submit them.  So now I am unable to upload anything to them.  Waiting for a reply from an email to them, but very disappointing, especially during the Dash for Cash period.

« Reply #17 on: May 16, 2010, 07:36 »
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Just tried my first FTP with Veer and, like everyone esle, it will not compete the transfer.  The problem is, when I tried going back to using their browser upload, the system continually tries to process the FTP files and locks up so I can't access any of my uploaded files in order to submit them.  So now I am unable to upload anything to them.  Waiting for a reply from an email to them, but very disappointing, especially during the Dash for Cash period.

Try to connect to their ftp server again, this time without uploading anything, and delete your half-uploaded files if you see them.

« Reply #18 on: May 16, 2010, 09:34 »
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The Veer FTP upload simply doesn't work. Their Flash upload fails half of the time and then blocks Firefox, to the extent you have to kill it by the Task Manager and restart. What a waste of time!

« Reply #19 on: May 16, 2010, 23:55 »
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Works fine for me, no problems


« Reply #21 on: May 18, 2010, 21:45 »
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I can not connect with filezilla

Status:   TLS/SSL connection established.
Response:   331 Password required for myloginhere.
Command:   PASS ******
Response:   530 User cannot log in.
Error:   Critical error
Error:   Could not connect to server

« Reply #22 on: May 19, 2010, 03:08 »
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Ok... just an update.

After their weekend server update, I cannot connect to the server anymore, it now rejects my password :)

I have reverted to uploading through http... it's a bit of a screwup, because you can't use the automated systems of the Mac or FTP software, but, I suppose it's better than nothing

« Reply #23 on: May 19, 2010, 03:46 »
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I am also not able to connect veer ftp through filezilla..

Status:   Waiting to retry...
Status:   Resolving address of upload.veer.com
Status:   Connecting to 205.142.244.177:21...
Status:   Connection established, waiting for welcome message...
Response:   220 Veer Marketplace
Command:   AUTH TLS
Response:   234 AUTH command ok. Expecting TLS Negotiation.
Status:   Initializing TLS...
Error:   Connection timed out
Error:   Could not connect to server

« Reply #24 on: May 19, 2010, 05:44 »
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There is a thread in the Veer forum that talks about FTP:

http://ideas.veer.com/group/marketplace/discussions

Scroll down to "Free Mac FTP client that works". Funny, that's the name of the thread, but the poster never says which free Mac FTP client works!

Quote
These ones do not work even if TLS/SSL is supported:
- Classic FTP
- Captain FTP
- Cyberduck
- FileZilla
- FireFTP
- Secure FTP
- Yummy FTP


Someone replied and said yummy works, they use it every day.

I was using Fetch and getting a bad password error. I also gave up and went to http, which isn't so bad.


 

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