Author Topic: Total Earnings (Read 8980 times)

ingwio · « **on:** October 01, 2016, 06:22 »

I just saw that my Earnings Balance is less than yesterday. That is because my total earnings of Aug 2016 are not included (=$0.00). Having a look at the earnings of Aug 2016 shows that there have been earnings in that month. Yesterday the earnings of Aug 2016 still have been included in the Earnings Balance. I think it's a software bug.

Anybody else?

increasingdifficulty · « **Reply #1 on:** October 01, 2016, 06:33 »

Same here. Aug went to 0 today. But everything else looks normal so I wouldn't worry about it. Already have that payment anyway.

ingwio · « **Reply #2 on:** October 01, 2016, 07:45 »

Quote from: increasingdifficulty on October 01, 2016, 06:33

Same here. Aug went to 0 today. But everything else looks normal so I wouldn't worry about it. Already have that payment anyway.

I think they calculate the payment as the Earnings Balance on the page Contributor's dashboard/Earnings/Monthly:

Earnings Balance = Grand Total - Total Paid Out

The sum Grand Total includes all the earnings of the last years and months, but today Grand Total is wrong because Aug 2016 is set to 0. Even if you have got the payment for Aug 2016 they will calculate the next payment wrong.

I have sent them a mail.

Asthebelltolls · « **Reply #3 on:** October 01, 2016, 16:32 »

I have the same problem: Monthly earnings for August show: $00.00. Delve deeper into daily earnings and it shows the correct information. However, my earning's total does not reflect August. Only September. My last payout was mid-August so the grand total should display more than just September.

I sent them an email today.

Jens G · « **Reply #4 on:** October 02, 2016, 01:35 »

Same problem here.

I had a payout in september, and since my august was very good my balance is now negative. Probably something went wrong with the month shift yesterday.

The graph at the dashboard shows correct numbers.

ingwio · « **Reply #5 on:** October 02, 2016, 02:29 »

Quote from: Jens G on October 02, 2016, 01:35

... my balance is now negative.

When will you sent them their payout?

Jens G · « **Reply #6 on:** October 02, 2016, 03:16 »

Quote from: ingwio on October 02, 2016, 02:29

Quote from: Jens G on October 02, 2016, 01:35
... my balance is now negative.

When will you sent them their payout?

It's all automatic, and it hasn't reached 50 dollars yet

Newsfocus1 · « **Reply #7 on:** October 02, 2016, 13:20 »

All zeros showing for me in August too (though it wasn't). I'm not worried about the missing money as I know they'll sort it out in due course. I'm more anxious to find out if I really have dropped from level 2 to level 1 which I'm not thrilled about. Hoping that once the August sales are restored my level will revert back to 2.

Asthebelltolls · « **Reply #8 on:** October 02, 2016, 15:55 »

Quote from: Newsfocus1 on October 02, 2016, 13:20

All zeros showing for me in August too (though it wasn't). I'm not worried about the missing money as I know they'll sort it out in due course. I'm more anxious to find out if I really have dropped from level 2 to level 1 which I'm not thrilled about. Hoping that once the August sales are restored my level will revert back to 2.

I would encourage everyone to check out their August 123rf earnings and contact them if you have discovered an error. This is obviously not an isolated miscalculation. Its important that 123RF is contacted and made aware that there is a serious problem with their system so they'll right the wrong ASAP.

Zero Talent · « **Reply #9 on:** October 02, 2016, 16:42 »

Quote from: ingwio on October 01, 2016, 06:22

I just saw that my Earnings Balance is less than yesterday. That is because my total earnings of Aug 2016 are not included (=$0.00). Having a look at the earnings of Aug 2016 shows that there have been earnings in that month. Yesterday the earnings of Aug 2016 still have been included in the Earnings Balance. I think it's a software bug.

Anybody else?

Yep, same here: only zeros for August.
I was hoping to get to level 5 this month. It did't work. Now I wonder if the few points I'm missing have been lost because of this bug.

Elenathewise · « **Reply #10 on:** October 03, 2016, 13:23 »

Same here. Negative total balance. Hope it's just a bug and not them taking back the money for some "accounting error" reason... that happened before.

beketoff · « **Reply #11 on:** October 03, 2016, 13:44 »

Same here. Zero earnings in August 2016. Not that I have too many sales anyways, but this is weird anyway. Contacted their support. Let's see what comes out of this.

chrisbradshaw · « **Reply #12 on:** October 03, 2016, 13:46 »

The Grand Total on the earnings page is incorrect and does not include August. However, if you go to the Contributors Dashboard, the earnings box is accurate. Must just be a bug.

Asthebelltolls · « **Reply #13 on:** October 03, 2016, 19:43 »

Quote from: chrisbradshaw on October 03, 2016, 13:46

The Grand Total on the earnings page is incorrect and does not include August. However, if you go to the Contributors Dashboard, the earnings box is accurate. Must just be a bug.

Not on my page. The "earnings box" is inaccurate. It only displays September earnings.

Eric.T_123RF · « **Reply #14 on:** October 03, 2016, 23:16 »

Hi Guys,

We are aware of a display error for the month of August 2016 in your Earnings page.

Not to worry, our IT specialists have resolved the issue, and the figures should be accurate again.

Check your Earnings here: newbielink:http://www.123rf.com/contributor/earnings.php [nonactive]

Do contact us at newbielink:mailto:[email protected] [nonactive] if you still notice any discrepancies, and we'll look into it for you.

Thanks for your patience with us!

Jo Ann Snover · « **Reply #15 on:** October 04, 2016, 00:15 »

My August numbers have returned

Jens G · « **Reply #16 on:** October 04, 2016, 05:51 »

Mine has returned too, and my balance is positive again :-)

Justanotherphotographer · « **Reply #17 on:** October 04, 2016, 07:33 »

Thanks for coming in to clear it up. Great that another agency rep is listening to contributors concerns. That makes two of the big sites active on here now. Where are ss and is?

Asthebelltolls · « **Reply #18 on:** October 04, 2016, 09:11 »

Back to normal. Agreed. Nice to see a 123RF rep responding in the forum. Appreciated.

ingwio · « **Reply #19 on:** October 05, 2016, 14:26 »

The 123rf-Team sent an email:
"...
Not to worry, our IT specialists have resolved the issue, and the figures should be accurate again. Check your Earnings.
..."
Seams to be ok.

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Author Topic: Total Earnings (Read 8980 times)

ingwio

increasingdifficulty

ingwio

Asthebelltolls

Jens G

ingwio

Jens G

Newsfocus1

Asthebelltolls

Zero Talent

Elenathewise

beketoff

chrisbradshaw

Asthebelltolls

Eric.T_123RF

Jo Ann Snover

Jens G

Justanotherphotographer

Asthebelltolls

ingwio

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