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Author Topic: Adobe Stock took my money away  (Read 9920 times)

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« Reply #100 on: February 19, 2019, 14:02 »
0
... as you said yourself ... one agency has already done it, why not others? We would never have noticed it if they hadn't screwed up themselves.


« Reply #101 on: February 19, 2019, 16:29 »
+2

It's not right that contributors don't know and can't find out what the royalty structure is when deciding whether or not to supply images to an agency.

All I can find on the Adobe Stock website (https://helpx.adobe.com/stock/contributor/help/royalty-details.html) is the statement: "The royalty rate for photo, illustrations, and vector content licensed on Adobe Stock is 33% of the amount paid by the customer for the content. "

There is no mention of any special deals where this rate is not honored.

So if (big if, we don't know yet what exactly was happening there) AS does indeed pay a lower rate, they would be breaking the contract.

Not only that, but they even mention that 33% will always be honored, even in the case of "custom agreements" = "special deals"

"Payment pursuant to custom agreements is always based on royalty rates of 33% for photo, illustrations, and vector content and 35% for videos"

« Reply #102 on: February 19, 2019, 17:35 »
0
The original Paypal payment request (made before the blunder was acknowledged) didn't go through.
The requested amount has been credited back and my balance turned positive again.....
« Last Edit: February 19, 2019, 23:02 by Zero Talent »

« Reply #103 on: February 19, 2019, 21:03 »
+1
I cannot believe that a software sometimes calculates wrong and sometimes right ... why does this mistake affect only a few sales (and most of all the bigger ones!) ??? Please give us a conclusive explanation of this!

And since your software cannot be trusted (at the moment) ... please give us the names of the buyers of these incorrectly calculated downloads, so that we can double-check this ourselves.

This is the only way you can regain lost trust!

All of us know, it was not the first time, AS calculates wrong ...

I don't know if you've ever coded before or not but, when you start working with thousands of functions, thousands of people and millions of lines of code. Stuff has a way of doing things that you don't expect when building it. lol.


« Reply #105 on: February 19, 2019, 23:37 »
+2
Mat, this evening I was credited with a subscription sale at $66. Is that a recurrence of the error or a valid royalty amount?

Also, I do not see adjusted amounts in the Adobe Stock contributor interface. The original sales show with their higher (unadjusted) royalties and there is no entry for an adjustment amount. The adjustments do show up in the Fotolia contributor interface.
« Last Edit: February 19, 2019, 23:56 by Jo Ann Snover »

« Reply #106 on: February 20, 2019, 01:53 »
0
Mat, that can be right, I hope ... but in this case adobe should give us more than just a statement. If your statement is correct , then adobe should have no problem giving us the buyer's data as an exception - maybe just a sample we selected to be checked by some contributors.
« Last Edit: February 20, 2019, 02:05 by outdoorfreak »

« Reply #107 on: February 20, 2019, 02:45 »
+4
Mat, that can be right, I hope ... but in this case adobe should give us more than just a statement. If your statement is correct , then adobe should have no problem giving us the buyer's data as an exception - maybe just a sample we selected to be checked by some contributors.
I'm not sure buyers would take the same view to be honest or even under various privacy laws Adobe could do that legally.

Mir

« Reply #108 on: February 20, 2019, 04:07 »
0
Hello Mat, I received a letter stating this:
" if you requested a payout which is still pending, we are cancelling the request and credit the amount back to your account."
But my request is still showing as pending and the money are not showing in my current balance.
Will the request be cancelled or will I receive the royalties?

veerizon

« Reply #109 on: February 20, 2019, 04:48 »
0
apple take 30% cut in the appstore,  google take 30% cute in the play store, adobe take 67% cut but maybe still not enough :/

« Reply #110 on: February 20, 2019, 05:40 »
0
Hello Mat, I received a letter stating this:
" if you requested a payout which is still pending, we are cancelling the request and credit the amount back to your account."
But my request is still showing as pending and the money are not showing in my current balance.
Will the request be cancelled or will I receive the royalties?

I got the payment requested on 12th today.

Brasilnut

  • Author Brutally Honest Guide to Microstock & Blog

« Reply #111 on: February 20, 2019, 06:33 »
0
This came through last night...not getting my hopes up....

« Reply #112 on: February 20, 2019, 10:07 »
0
Mat, this evening I was credited with a subscription sale at $66. Is that a recurrence of the error or a valid royalty amount?

Also, I do not see adjusted amounts in the Adobe Stock contributor interface. The original sales show with their higher (unadjusted) royalties and there is no entry for an adjustment amount. The adjustments do show up in the Fotolia contributor interface.

That is a valid royalty amount Jo Ann.

-Mat

fotorob

  • I am a professional stock photographer

« Reply #113 on: February 20, 2019, 10:20 »
+1
Mat, this evening I was credited with a subscription sale at $66. Is that a recurrence of the error or a valid royalty amount?

Also, I do not see adjusted amounts in the Adobe Stock contributor interface. The original sales show with their higher (unadjusted) royalties and there is no entry for an adjustment amount. The adjustments do show up in the Fotolia contributor interface.

That is a valid royalty amount Jo Ann.

-Mat

Mat, when will the deductions be shown in the acitivity statistics in the Adobe Stock backend?

UIcomments

« Reply #114 on: February 20, 2019, 10:30 »
+1
I think quotes from the "Office space" are quite appropriate.

"And I said, I don't care if they lay me off either, because I told, I told Bill that if they move my desk one more time, then, then I'm quitting, I'm going to quit."

"The ratio of people to cake is too big."

"I could set the building on fire"

« Reply #115 on: February 20, 2019, 11:04 »
+1
Mat, this evening I was credited with a subscription sale at $66. Is that a recurrence of the error or a valid royalty amount?

Also, I do not see adjusted amounts in the Adobe Stock contributor interface. The original sales show with their higher (unadjusted) royalties and there is no entry for an adjustment amount. The adjustments do show up in the Fotolia contributor interface.

That is a valid royalty amount Jo Ann.

-Mat

Thanks for checking. You can close the support request I sent in with the same question :)

« Reply #116 on: February 21, 2019, 10:48 »
+1
I haven't ever seen the royalties from those sales.  The pirate accounts are closed but it appears that the royalties are simply 'absorbed' into the agency (not only Adobe stock.. all sites seem to do it this way).  Shouldn't those earnings be passed onto the photographers account?

I couldn't agree more. This has happened to me too and I SHOULD be owed several hundred dollars (that I know of).

The thief didn't get the payout, the customer didn't get the money back, and I didn't get it. So... Basically the agency stole it. Quite low.
I was thinking the same...

« Reply #117 on: February 21, 2019, 14:51 »
0
This is an accounting nightmare.

I am also affected, BUT I cannot see the deductions in my Adobe Stock backend. Only on the Fotolia backend, but even there I cannot see the images affected.
I need to share revenues with my team, so this is terrible.



Do you still have access to your Fotolia account? Since I did what Adobe asked with signing in to their website, even if they promised my account with Fotolia would be still there, I cannot access it anymore. And the dashboard on Adobe is horrible, very hard to find any info at all.  Not to mention royalties down of course. I want my Fotolia account back. Very disappointed.

« Reply #118 on: February 21, 2019, 15:43 »
0
Mat, this evening I was credited with a subscription sale at $66. Is that a recurrence of the error or a valid royalty amount?

Also, I do not see adjusted amounts in the Adobe Stock contributor interface. The original sales show with their higher (unadjusted) royalties and there is no entry for an adjustment amount. The adjustments do show up in the Fotolia contributor interface.

That is a valid royalty amount Jo Ann.

-Mat


That is a valid royalty amount Jo Ann.


Hello Mat, I also got similar royalties, could you tell us what kind of license is that? Is it from new customers? It's very unusual, looks great but unreal. Is this extended license? I am not able to see anything there, on my Adobe dashboard. Are we going to be getting such royalties more often now?

Also, is there still any chance to access my Fotolia account after joining Adobe? I miss my old dashboard really much but cannot go there anymore even if it was promised it would be possible.



 

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