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Author Topic: Adobe Stock now using SFTP - password reset required  (Read 2885 times)

1 Member and 1 Guest are viewing this topic.



« Reply #1 on: May 06, 2021, 13:54 »
0
I went to my Adobe contributor's page and requested a generated password.
Because I am using a special FTP, Multcloud I can't add the new SFTP, the program reports an error.
Could I at least get a confirmation that I need to use port 21 and the host should be exactly sftp://sftp.contributor.adobestock.com ?

« Reply #2 on: May 06, 2021, 14:03 »
+1
I am getting an error message when I try to login. It is as follows:

32deb5b2-93ee-4c1f-a8b0-a90289fc5998

When I try to contact support I get the same message

« Reply #3 on: May 06, 2021, 14:07 »
0
Getting this error at contributor account login:
7ed0f15c-2b97-4155-a6b9-20287f404eb0

« Reply #4 on: May 06, 2021, 14:47 »
0
I am getting an error message when I try to login. It is as follows:

32deb5b2-93ee-4c1f-a8b0-a90289fc5998

When I try to contact support I get the same message
I'm getting the same error.

Se ha producido un error
Intntalo de nuevo ms tarde. Si el problema contina, ponte en contacto con Atencin al cliente para facilitar el cdigo de error y recibir ayuda:

ba366f9c-b00e-4d05-9759-ce7f09def46b

fritz

  • I love Tom and Jerry music

« Reply #5 on: May 06, 2021, 14:49 »
0
Same here error code
ea1763e4-1054-498d-8783-41b828af162d



« Reply #8 on: May 06, 2021, 15:26 »
0
Can you confirm if you are receiving this error when you are attempting to log in with your SFTP software, or is this happening in the Adobe Stock contributor portal?

thanks,

Mat
Now, everything is ok, not getting error message, thanks!

« Reply #9 on: May 06, 2021, 15:28 »
0
Can you confirm if you are receiving this error when you are attempting to log in with your SFTP software, or is this happening in the Adobe Stock contributor portal?

thanks,

Mat
Now, everything is ok, not getting error message, thanks!

OK cool, there was a temporary issue that is now resolved. Will you please confirm you can upload using the new SFTP credentials?

Thanks,

Mat

« Reply #10 on: May 06, 2021, 15:31 »
0
The web uploader isn't working using Safari but works with Chrome

« Reply #11 on: May 06, 2021, 15:36 »
0
I tried with FileZilla now, following the instructions but cannot connect to SFTP.
I used the provided ID, port 21, sftp://sftp.contributor.adobestock.com and generated a new password but still cannot connect.

« Reply #12 on: May 06, 2021, 15:51 »
0
I tried to upload with new sftp, it works on filezilla, not on xpiks though :)

also tried the old way, that one works as well.

However the worst part is that old ftp system recognize our metadata on videos, this new one does not work. Can you make sure at least it work, it would be easier for us.
« Last Edit: May 06, 2021, 15:53 by falantus »

« Reply #13 on: May 06, 2021, 15:56 »
0
Can you confirm if you are receiving this error when you are attempting to log in with your SFTP software, or is this happening in the Adobe Stock contributor portal?

thanks,

Mat
Now, everything is ok, not getting error message, thanks!

OK cool, there was a temporary issue that is now resolved. Will you please confirm you can upload using the new SFTP credentials?

Thanks,

Mat
I can't using FileZilla , i get the following error message.

Error:   Authentication failed.
Error:   Critical error: Could not connect to server

« Reply #14 on: May 06, 2021, 16:27 »
0
Thanks for the quick response Mat. I was able to generate a password and successfully upload via FileZilla. Core FTP didn't work for some reason.

« Reply #15 on: May 06, 2021, 16:33 »
0
Uploads are working now. However the metadata is not being read

Correction: Keywords are being read but not titles


« Reply #17 on: May 06, 2021, 18:16 »
0
Uploads are working now. However the metadata is not being read

Correction: Keywords are being read but not titles

Can you send me a file number that did display the keywords but not the titles. We want to look into this further. My email is [email protected]

Thanks,

Mat

« Reply #18 on: May 06, 2021, 20:00 »
0
I think I followed all the directions, but my FTP app (Fetch) isn't able to connect. The error message is:

SFTP connection to "sftp.contributor.adobestock.com" could not be opened because a requested file or folder was not found on the SFTP server

If you entered a file name, folder name, or URL, you may want to check its spelling and capitalization.
Server responded: 4221_1620348766180


I'm not entering any URL or folder name though, so I don't know how I can correct this.

k_t_g

  • Always ready for you!
« Reply #19 on: May 06, 2021, 22:58 »
+6
Ugh! why do you guys have to "fix" things if it ain't broke?
I really can't stand it when a web site has this "new thing" and they don't bother with extensive testing.
Had that issue with another company already.  Not looking forward for that to happen with mine too?  :( Too many things to deal with lately.😖

« Reply #20 on: May 07, 2021, 05:36 »
0
For now FTP upload still works for me.

« Reply #21 on: May 07, 2021, 08:55 »
0
Mat,
Upload is not working with Safari. Cannot drag and drop. Clicking on Browse does not work.  I can upload using Chrome or SFTP but none of the functions for uploading work with Safari. I can see the image uploaded with SFTP but cannot complete the operation - none of the buttons are clickable in Safari.

« Reply #22 on: May 07, 2021, 09:40 »
0
Mat,
Upload is not working with Safari. Cannot drag and drop. Clicking on Browse does not work.  I can upload using Chrome or SFTP but none of the functions for uploading work with Safari. I can see the image uploaded with SFTP but cannot complete the operation - none of the buttons are clickable in Safari.

I will share this information with the engineering team though I do not believe that would be related to the switch to SFTP. I recommend you continue to use Chrome when possible.

-Mat

« Reply #23 on: May 07, 2021, 11:41 »
0
Edited to add: I have contacted support. I'll post if I get a response.

Support responded that they've had a number of similar reports and to wait a few days and try again.


In case it helps figure out what's wrong when trying to connect via Fetch, here's a transcript of that session:

Fetch 5.8.2 (5K1354) Intel (Web Store) running on macOS 10.15.7 (19H15) English
Launched at 2021-05-07T16:37:32Z, 5/7/21, 9:37 AM (local)
Partial serial FETCH55001-67R6-P3MC  T
Connecting to [email protected] port 22 (2021-05-07T16:39:30Z)
SSH2_FXP_INIT 3
SSH2_FXP_REALPATH 1, .
/
SSH2_FXP_STAT 2, /
SSH2_FX_NO_SUCH_FILE 2
SFTP connection to sftp.contributor.adobestock.com could not be opened because a requested file or folder was not found on the SFTP server. (If you entered a file name, folder name, or URL, you may want to check its spelling and capitalization.
Server responded: 4221_1620405572513)
« Last Edit: May 07, 2021, 16:43 by Jo Ann Snover »

« Reply #24 on: May 07, 2021, 13:54 »
0
I tried uploading another footage file and am happy to see it is reading all metadata including the title now.


 

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