Hi Everyone,

As of today, Adobe Stock is using SFTP protocol instead of FTP for asset uploads. You will need to reset your password before your next upload as it has been changed. Detailed instructions showing how to do that can be found here: https://helpx.adobe.com/stock/contributor/user-guide.html/stock/contributor/help/uploading-content.ug.html

Kind regards,

-Mat Hayward

I went to my Adobe contributor's page and requested a generated password.
Because I am using a special FTP, Multcloud I can't add the new SFTP, the program reports an error.
Could I at least get a confirmation that I need to use port 21 and the host should be exactly sftp://sftp.contributor.adobestock.com ?

I am getting an error message when I try to login. It is as follows:

32deb5b2-93ee-4c1f-a8b0-a90289fc5998

When I try to contact support I get the same message

Getting this error at contributor account login:
7ed0f15c-2b97-4155-a6b9-20287f404eb0

Quote from: hstiver on May 06, 2021, 20:03
I am getting an error message when I try to login. It is as follows:

32deb5b2-93ee-4c1f-a8b0-a90289fc5998

When I try to contact support I get the same message

I'm getting the same error.

Se ha producido un error
Inténtalo de nuevo más tarde. Si el problema continúa, ponte en contacto con Atención al cliente para facilitar el código de error y recibir ayuda:

ba366f9c-b00e-4d05-9759-ce7f09def46b

Same here error code
ea1763e4-1054-498d-8783-41b828af162d

Thanks for the heads up on that everyone. I'll look into it and get back to you asap.

-Mat

Can you confirm if you are receiving this error when you are attempting to log in with your SFTP software, or is this happening in the Adobe Stock contributor portal?

thanks,

Mat

Quote from: MatHayward on May 06, 2021, 21:18
Can you confirm if you are receiving this error when you are attempting to log in with your SFTP software, or is this happening in the Adobe Stock contributor portal?

thanks,

Mat

Now, everything is ok, not getting error message, thanks!

Quote from: alexandersr on May 06, 2021, 21:26

Quote from: MatHayward on May 06, 2021, 21:18
Can you confirm if you are receiving this error when you are attempting to log in with your SFTP software, or is this happening in the Adobe Stock contributor portal?

thanks,

Mat

Now, everything is ok, not getting error message, thanks!

OK cool, there was a temporary issue that is now resolved. Will you please confirm you can upload using the new SFTP credentials?

Thanks,

Mat

The web uploader isn't working using Safari but works with Chrome

I tried with FileZilla now, following the instructions but cannot connect to SFTP.
I used the provided ID, port 21, sftp://sftp.contributor.adobestock.com and generated a new password but still cannot connect.

I tried to upload with new sftp, it works on filezilla, not on xpiks though

also tried the old way, that one works as well.

However the worst part is that old ftp system recognize our metadata on videos, this new one does not work. Can you make sure at least it work, it would be easier for us.

Quote from: MatHayward on May 06, 2021, 21:28

Quote from: alexandersr on May 06, 2021, 21:26

Quote from: MatHayward on May 06, 2021, 21:18
Can you confirm if you are receiving this error when you are attempting to log in with your SFTP software, or is this happening in the Adobe Stock contributor portal?

thanks,

Mat

Now, everything is ok, not getting error message, thanks!

OK cool, there was a temporary issue that is now resolved. Will you please confirm you can upload using the new SFTP credentials?

Thanks,

Mat

I can't using FileZilla , i get the following error message.

Error:   Authentication failed.
Error:   Critical error: Could not connect to server

Thanks for the quick response Mat. I was able to generate a password and successfully upload via FileZilla. Core FTP didn't work for some reason.

Uploads are working now. However the metadata is not being read

Correction: Keywords are being read but not titles

I have confirmed there is an issue with the system reading metadata from videos uploaded through SFTP. Images and vectors appear to be fine. Our engineering team has been made aware and has the fix listed as a priority. I will update this thread when I have an update. We apologize for the inconvenience and appreciate your patience.

-Mat

Quote from: hstiver on May 06, 2021, 22:33
Uploads are working now. However the metadata is not being read

Correction: Keywords are being read but not titles

Can you send me a file number that did display the keywords but not the titles. We want to look into this further. My email is [email protected]

Thanks,

Mat

I think I followed all the directions, but my FTP app (Fetch) isn't able to connect. The error message is:

SFTP connection to "sftp.contributor.adobestock.com" could not be opened because a requested file or folder was not found on the SFTP server

If you entered a file name, folder name, or URL, you may want to check its spelling and capitalization.
Server responded: "4221_1620348766180"

I'm not entering any URL or folder name though, so I don't know how I can correct this.

Ugh! why do you guys have to "fix" things if it ain't broke?
I really can't stand it when a web site has this "new thing" and they don't bother with extensive testing.
Had that issue with another company already.  Not looking forward for that to happen with mine too?  Too many things to deal with lately.😖

For now FTP upload still works for me.

Mat,
Upload is not working with Safari. Cannot drag and drop. Clicking on Browse does not work.  I can upload using Chrome or SFTP but none of the functions for uploading work with Safari. I can see the image uploaded with SFTP but cannot complete the operation - none of the buttons are clickable in Safari.

Quote from: PhotoBomb on May 07, 2021, 14:55
Mat,
Upload is not working with Safari. Cannot drag and drop. Clicking on Browse does not work.  I can upload using Chrome or SFTP but none of the functions for uploading work with Safari. I can see the image uploaded with SFTP but cannot complete the operation - none of the buttons are clickable in Safari.

I will share this information with the engineering team though I do not believe that would be related to the switch to SFTP. I recommend you continue to use Chrome when possible.

-Mat

Edited to add: I have contacted support. I'll post if I get a response.

Support responded that they've had a number of similar reports and to wait a few days and try again.


In case it helps figure out what's wrong when trying to connect via Fetch, here's a transcript of that session:

Fetch 5.8.2 (5K1354) Intel (Web Store) running on macOS 10.15.7 (19H15) English
Launched at 2021-05-07T16:37:32Z, 5/7/21, 9:37 AM (local)
Partial serial FETCH55001-67R6-P3MC  T
Connecting to [email protected] port 22 (2021-05-07T16:39:30Z)
SSH2_FXP_INIT 3
SSH2_FXP_REALPATH 1, .
/
SSH2_FXP_STAT 2, /
SSH2_FX_NO_SUCH_FILE 2
SFTP connection to "sftp.contributor.adobestock.com" could not be opened because a requested file or folder was not found on the SFTP server. (If you entered a file name, folder name, or URL, you may want to check its spelling and capitalization.
Server responded: "4221_1620405572513")

I tried uploading another footage file and am happy to see it is reading all metadata including the title now.