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Author Topic: Adobe Stock now using SFTP - password reset required  (Read 9741 times)

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« Reply #50 on: June 10, 2021, 08:48 »
0
i've just gone back to uploading on the site

Steve, did you have some of these same issues and finally get past them? If so, was there some magic button that worked for you? Some secret handshake?

If so, I'd appreciate knowing what you did. Thanks!

i'm not using ftp/ftp at all - just the drag/drop on the site itself - slower than ftp but i can be working elsewhere

For still images I strongly recommend using the drag and drop method. I only use SFTP for video uploads. We appreciate all the feedback here. Thank you!

Mat

I Mat, I've switched successfully to Sftp for my video uploads but the speed is ultra slow compared to Ftp. Is it normal ? Is there something to do to increase speed ?
Thanks!


« Reply #51 on: June 10, 2021, 10:47 »
0
I can upload the photos to Adobe stock through SFTP filezilla, but why my video cant? I cant see my video on the adobe stock web. Please help

It would be difficult to troubleshoot this here. Please submit a request for support via the contact us link found at the bottom of the Adobe Stock contributor portal.

Thank you,

Mat

« Reply #52 on: June 10, 2021, 16:28 »
+2
The claim that it works with most FTP clients is not true. It does not work with sftp and lftp on Mac. It works with FileZilla only but it cannot be scripted so it is useless.

« Reply #53 on: June 12, 2021, 17:05 »
0
I had an online ftp instance on Digital Ocean.

It will no longer communicate with your SFTP.

All settings have been changed as directed by Adobe.

They do not work.

« Reply #54 on: June 22, 2021, 09:46 »
0
I can upload the photos to Adobe stock through SFTP filezilla, but why my video cant? I cant see my video on the adobe stock web. Please help

It would be difficult to troubleshoot this here. Please submit a request for support via the contact us link found at the bottom of the Adobe Stock contributor portal.

Thank you,

Mat

Hi Mat,

is it normal that the speed with Sftp upload is way slower than with Ftp ?

Thanks for helping

« Reply #55 on: June 29, 2021, 14:18 »
0
Do you have to wait for them to show up?  I've sent a set, but it isn't showing up under "New".

eta: Never mind, there they are.

« Reply #56 on: July 02, 2021, 10:42 »
0
Hi Matt,

Please ignore the private message I just sent you. The issue is resolved.

It does not seem to be possible to send you a second message through the sitemail. Or maybe I just don't get it.

Sorry everyone.

« Reply #57 on: July 02, 2021, 12:04 »
0
Hi Matt,

Please ignore the private message I just sent you. The issue is resolved.

It does not seem to be possible to send you a second message through the sitemail. Or maybe I just don't get it.

Sorry everyone.

Thanks for the update. I'm glad it worked out. As an FYI, I cannot provide official support through the MSG private message system. For anyone that needs to reach me directly with a support request, please either use the Contact Us link at the bottom of the portal with "Attn: Mat" in the subject or email me directly via [email protected]

I will be offline most of next week for the Independence Day holiday and wish you all the very best!

-Mat Hayward


 

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