Author Topic: IMPORTANT NOTIFICATION:Payment Requests : UPDATE (Read 20331 times)

Ron · « **on:** July 05, 2013, 14:48 »

IMPORTANT NOTIFICATION: PAYMENT REQUESTS TEMPORARILY DISABLED : JULY 5, 2013
We've run into some technical issues that require some immediate attention by the Development team. These issues require us to disable the Payment Request feature immediately. This will not affect the payment requests that were made on July 2 -July 4, 2013 for payment on the week of July 8, 2013. However, it will mean your regularly scheduled Payment Request cut off will be moved to Friday July 12, 2013.
o   Payment Requests Suspended July 5, 2013.
o   Payment Request functionality will be brought back on line Thursday July 11, 2013.
o   Cut offs for ALL payment requests for ALL payment methods will be extended until Friday July 12, 2013 - 9:00am.
If there is any change to this timeline we will update the community via this Announcement Thread. You can subscribe to the thread to get an immediate email notification

http://www.istockphoto.com/forum_messages.php?threadid=354790&page=1

brm1949 · « **Reply #1 on:** July 05, 2013, 14:50 »

Sounds like the site is finally toast. That is a major disruption.

Noedelhap · « **Reply #2 on:** July 05, 2013, 14:54 »

That's just sad. What the heck are they doing over there at the IT department? Do they continuously fiddle with their code, unintentionally breaking things?

Ron · « **Reply #3 on:** July 05, 2013, 15:02 »

gostwyck · « **Reply #4 on:** July 05, 2013, 15:03 »

Pathetic effort. The only microstock agency to ever have had to suspend the payment facility.

Let's just hope it really is for 'technical reasons'.

Sean Locke Photography · « **Reply #5 on:** July 05, 2013, 15:05 »

They somehow screwed up the Getty Images -> iStock payments, and paid them out twice, or into the wrong "basket" or something like that. So they aren't letting people withdraw it until it is fixed.

Snufkin · « **Reply #6 on:** July 05, 2013, 15:06 »

Yeah, this site is broken or broke.

Ron · « **Reply #7 on:** July 05, 2013, 15:09 »

You sometimes wonder how a company can be making so much money with such incompetent staff.

dingles · « **Reply #8 on:** July 05, 2013, 15:17 »

I think it has to do more with a dated system then incompetent staff. All the recent changes and ingestion may be too much for their system. For some reason when I think of their servers I see a bunch of band-aids all over it...hmm that might make for a good stock image

Shelma1 · « **Reply #9 on:** July 05, 2013, 15:21 »

This is difficult to believe, since they're also weeks late on Partner Program stats. I'm getting pretty paranoid about getting my money from them. They owe me more than $1500 right now.

tickstock · « **Reply #10 on:** July 05, 2013, 15:27 »

tickstock · « **Reply #11 on:** July 05, 2013, 15:28 »

heywoody · « **Reply #12 on:** July 05, 2013, 15:31 »

Quote from: dingles on July 05, 2013, 15:17

I think it has to do more with a dated system then incompetent staff. All the recent changes and ingestion may be too much for their system. For some reason when I think of their servers I see a bunch of band-aids all over it...hmm that might make for a good stock image

Nah - incompetence is the obvious contender here. It's clear that anything they undertake is devoid of any design or planning. Professional project management is about as undervalued as professional photography and it's just as obvious when undertaken by amateurs.

Ron · « **Reply #13 on:** July 05, 2013, 15:35 »

Quote from: tickstock on July 05, 2013, 15:27

Quote from: gostwyck on July 05, 2013, 15:03
Pathetic effort. The only microstock agency to ever have had to suspend the payment facility.

Let's just hope it really is for 'technical reasons'.
It could be worse, they could start paying out just once a month. I'm ok with one week being missed as long as I still get payments every week.

Getting paid per month is almost a global standard. Doesnt matter if you pay per week or month, as long as you get paid when due. The problem with IS is that they first delay your PP earnings and then also delay your payout. People get in trouble when such things happen. Maybe you sit on a ton of money, others dont have that luxury.

ShadySue · « **Reply #14 on:** July 05, 2013, 15:43 »

Quote from: dingles on July 05, 2013, 15:17

I think it has to do more with a dated system then incompetent staff. All the recent changes and ingestion may be too much for their system. For some reason when I think of their servers I see a bunch of band-aids all over it...hmm that might make for a good stock image

Incompetent staff at the top who didn't know when to call for a complete rewrite.

anonymous · « **Reply #15 on:** July 05, 2013, 15:44 »

hey, lay off Getty....those guys simply need the upfront capital to pay for their new houses....you guys are heartless

tickstock · « **Reply #16 on:** July 05, 2013, 15:47 »

fotoVoyager · « **Reply #17 on:** July 05, 2013, 15:51 »

No, there will be an extra weeks delay if you cash out every Sunday like I do.

Unless I've completely misunderstood what that note was about.

tickstock · « **Reply #18 on:** July 05, 2013, 15:53 »

fotoVoyager · « **Reply #19 on:** July 05, 2013, 15:57 »

Ah, right, got it now.

Bet I don't get paid on Monday though like I usually would a week in arrears. It's not good however you look at it. If they sold some of my flipping photos for a change I'd be a lot more forgiving.

brm1949 · « **Reply #20 on:** July 05, 2013, 15:59 »

After all thats been happening, you have confidence that it will work out that way?

tickstock · « **Reply #21 on:** July 05, 2013, 16:03 »

Beach Bum · « **Reply #22 on:** July 05, 2013, 17:33 »

Quote from: brm1949 on July 05, 2013, 15:59

After all thats been happening, you have confidence that it will work out that way?

Exactly! Does anybody really believe the time frame that they've laid out?

lisafx · « **Reply #23 on:** July 05, 2013, 17:52 »

Quote from: Ron on July 05, 2013, 15:35

Doesnt matter if you pay per week or month, as long as you get paid when due.

You have summed it up beautifully Ron. It is surprising to me that anyone, even the most ardent fanboy or Istock management shill could defend their negligence and incompetence with OUR money, at this point.

stockastic · « **Reply #24 on:** July 05, 2013, 17:56 »

Quote from: ShadySue on July 05, 2013, 15:43

Quote from: dingles on July 05, 2013, 15:17
I think it has to do more with a dated system then incompetent staff. All the recent changes and ingestion may be too much for their system. For some reason when I think of their servers I see a bunch of band-aids all over it...hmm that might make for a good stock image
Incompetent staff at the top who didn't know when to call for a complete rewrite.

That never happens because management will never accept the cost. It's always "just one more" patch, temporary change, bug fix, and a promise to clean it all up later. With everything that's happened at IS lately, the site code probably looks like the plumbing under Manhattan.

This typically continues until the software people just burn out and leave, and then things get even worse because the new guys don't know the history and don't fully understand the implications of changes they're told to make.

Been there, done that.

MicrostockGroup Sponsors

Author Topic: IMPORTANT NOTIFICATION:Payment Requests : UPDATE (Read 20331 times)

Ron

brm1949

Noedelhap

Ron

gostwyck

Sean Locke Photography

Snufkin

Ron

dingles

Shelma1

tickstock

tickstock

heywoody

Ron

ShadySue

anonymous

tickstock

fotoVoyager

tickstock

fotoVoyager

brm1949

tickstock

Beach Bum

lisafx

stockastic

Related Topics

Sponsors

Microstock Poll Results

Sponsors