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Author Topic: Pending Approval for two months?  (Read 4242 times)

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« on: March 16, 2008, 17:45 »
0
Hey everybody...

I'm not sure what's going on with my istock account but here's how it is:

I registered my account in December 2006. At that time I got answer really fast to upload some pictures and government ID, which I did and also got that ID rejected.

Since I didn't have any other ID to resend I just left my account waiting till January this year.

I decided to try again with new ID, which i sent them in the mid January and since then nothing happened. I was waiting for more than a month when i tried to contact their support to ask them what is wrong, but I didn't get any answer. It just says "Pending Approval" when I click on upload button... and I think that it's saying a bit too long now... if i had just received some mail where they would tell me what's happening (if my pic are not good enough or so)...

That's why I'm asking you what to do? Shall I wait forever or just forget that istock exists? If not, what can I do about it?

thanks for answers in advance.


vonkara

« Reply #1 on: March 16, 2008, 17:52 »
0
Oh no don't forget that Istock exists. Or go exclusive whit Dreamstime, but send to support again or maybe try get help whit the forums. I iknow that I have support tickets that wait for a month now. Don't know if they will respond?

« Reply #2 on: March 17, 2008, 16:37 »
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Yeah sometimes i have the feeling that they are not serious... ok they have a lot of work,  i get it... but if that's the case hire new people... i'm sure no serious business or company would wait more than a month to answer the question...

« Reply #3 on: March 22, 2008, 10:08 »
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Can anyone else suggest me something that I can do in my case? ??? I hate that pending approval which shows now for 3 months... ::)

« Reply #4 on: March 22, 2008, 11:00 »
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Can anyone else suggest me something that I can do in my case? ??? I hate that pending approval which shows now for 3 months... ::)
So have you called customer service?

« Reply #5 on: March 22, 2008, 11:15 »
0
Well I didn't yet call them but i sent a message through their support site. Do you think calling them would be better?

« Reply #6 on: March 22, 2008, 13:51 »
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Well I didn't yet call them but i sent a message through their support site. Do you think calling them would be better?
Much better. Remember that it is Easter weekend, so monday would be best.


 

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