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Messages - MatHayward

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1151
I tried access to my account as contributor (with fotolia credentials). A message told me that I must have to reset my password due an anomalous traffic around my account. they send me a link. Password resetted. New access with new password and they show me a form were I must insert my birth date; I did and the page told me: Access denied "You are not elegible to use this product or service due to the Service Usage Requirements".
I can in Fotolia but i can't in Adobe Stock????
Anybody can help me?
Thank in advance

Please submit a support ticket so we can look into this for you. If you can't access the portal at all to click the contact us page you can email contributor-support@adobe.com

-Mat

1152
Adobe Stock / Re: Two new Adobe Stock features
« on: October 19, 2017, 12:43 »
Here is my page with one collection done!  https://stock.adobe.com/contributor/65923/john-neff?load_type=author&prev_url=detail

@JJNEFF, your portfolio page looks great! Really nice job and your galleries are very impressive as well. I would love to see some more examples of what you all have done so far, please share some links!

I'll get back to you with answers to some of the other questions posted here.

-Mat

1153
Adobe Stock / Re: Two new Adobe Stock features
« on: October 18, 2017, 14:20 »
Sounds great!

I don't know if it's a general problem, but I tried to select one image to be my profile cover, which worked, but when I picked a different one as I didn't like how the first choice crop looked, I still have the original choice showing (tried another browser in case there was something messed up with the cache, but it showed my first choice as well).

Can anyone else change the profile picture and get it to show? It appears to take a while to update. I now see pick #2 (which I have changed as it still doesn't look good), but I expect to see pick #3

Suggestions that would make this feature much easier for contributors to use include: searching portfolio by keyword; allowing shift-click or select all to easily add groups of images; ability to pick the image that represents a collection; moving and scaling image to fit in the portfolio window (like Facebook does with a cover photo); seeing a count of images in a collection; seeing which collections an image is in when you view it in the contributor side of things

Thanks for the feedback and great suggestions Joanne, I'm sharing your comments with the team. There is a delay when updating the photo as you've noted. This is expected behavior right now but again, your comments are appreciated.

-Mat

1154
Adobe Stock / Two new Adobe Stock features
« on: October 18, 2017, 12:09 »
Hi All,

Take a look at the following blog post announcing the two latest features offering customization to your Adobe Stock portfolios!

https://blogs.adobe.com/creativecloud/new-for-adobe-stock-contributors-customized-portfolios/?segment=adobe-stock

-Mat Hayward

1155
@MatHayward: adobe stock auto-keywords is disaster, how to turn it off?

Upload an image with metadata embedded and the system won't generate auto-keywords. If you don't want to do that and you don't want any of the auto-keywords generated then simply click the button under the keywords that says "Clear All Keywords."

Having explained that, I would still encourage others to take a fresh look at the auto-keyword tool. I've been playing with it lately and have been more and more impressed with the results. It's definitely not perfect but it's learning and evolving. In many cases it's doing a better job than I would have done on my own.

-Mat

1156
Thank you for your patience, the problem was resolved last night in the US. It should be working well now.

-Mat

1157
Adobe Stock / Re: Invalid Date
« on: September 18, 2017, 18:28 »
Mat knows.  It's a bug.

Yes, the engineers are aware. To my knowledge it's specific to Safari. If you try a different web browser you should see the dates listed in the contributor portal.

-Mat

1158
Adobe Stock / Re: AS review vs FT review
« on: September 13, 2017, 21:37 »
Fotolia is Adobe Stock. The review team is the same.

-Mat

1159
Adobe Stock / Re: How to migrate my Fotoia account to Adobe Stock?
« on: September 13, 2017, 11:29 »
When you have successfully synced your existing Fotolia account with Adobe Stock it doesn't matter which site you upload through. All approved content will be in your portfolio at both sites automatically. It's important you DO NOT submit the same content through both Adobe Stock and Fotolia. That would be redundant and could get your account flagged for spam.

Your sales from both sites are shown on both sites simultaneously and automatically. No additional action is required. It's simply a matter of preference which sites experience you like better that should determine which you use.

If you created an Adobe Stock account and uploaded content...if you can see the approved content in your Adobe Stock portfolio but not your Fotolia portfolio that means you created a new account and did not sync with Fotolia. To confirm this, find an image ID number in your Adobe Stock portfolio and type it into the search in Fotolia. Click the contributor portfolio icon adjacent to the Fotolia image you see and confirm if it's your main Fotolia account or is only showing content you submitted to Adobe Stock. If the latter, then submit a ticket to customer service through the Adobe Stock Contributor Portal and include your Fotolia information so we can look into it and possibly remove your new Adobe Stock account so you can try and re-sync.

-Mat

1160
Adobe Stock / Re: new fotolia forum!
« on: August 14, 2017, 12:52 »
I may be being dull but how do you see more than the 5 most recent messages? I can't even find a list of forums!

You aren't being dull, it's not an obvious location. Click the link in the header box labeled "Content" to see archived threads.

-Mat

1161
General Stock Discussion / Re: Black and white Images
« on: August 10, 2017, 11:29 »



I confirm to have the same kind of experience. But not a lot on Fotolia (probably because they have the idea that red tomatoes isolated on white sell better, and they accept them easier than a good b/w image…)


I would like to state for the record that we will also accept photos of tomatoes that are not isolated on white. ;)

I would also like to mention that my comments above were simply my opinion. We will accept some black and white content but as a contributor you should ensure that black and white provides the best value for customers. Many contributors confuse what works well as fine art with what works well as stock. I'm not saying you are personally, but a more general statement. Do what works best for you of course.

-Mat




1162
To answer the question in the subject line, no your earnings inside your Adobe account cannot be used to purchase Adobe products. You would need to convert them first via PayPal or Skrill and then use that currency. It's a good suggestion though and I'll be sure to share the idea with the team.

-Mat

1163
General Stock Discussion / Re: Black and white Images
« on: August 09, 2017, 11:26 »
Most designers prefer to add their own post processing effects to match their project exactly. Not all black and white conversions are created equally. Doing it yourself limits the options available to the customer and ultimately limits your customer base. In my opinion you are better off uploading the clean, color version of the file and letting the buyer adjust how they want.

Adobe Stock will accept some black and white content but it must have a serious "WOW!" effect to be considered.

-Mat

1164
Adobe Stock / Re: Adobe Editorial
« on: August 04, 2017, 17:37 »
All of our editorial content is sourced directly through our partnership with Reuters. Currently we are not accepting direct editorial uploads from contributors. If that changes in the future I will be sure to post an announcement here in Microstock Group.

-Mat

1165
Adobe Stock / Re: contributor info
« on: August 04, 2017, 11:21 »
it isn't the premium account... I guess it's a privilege – they should all treat equally, like they always say.

There a lot of contributor who have a header/contributor info and they don't premium. On the other hand there are premium contributor for years, like me, with a really good ranking top50 and they don't care  :-\

I promise that we care. The feature request has been noted and shared with the team. Thanks for your feedback.

-Mat

1166
Adobe Stock / Re: contributor info
« on: August 03, 2017, 13:20 »
Stocksy artists would fall under the premium contributor area...

Sorry I wasn't more specific. Individual Premium contributor accounts.

Stocksy does appear to have a profile image set up with the main portfolio: https://stock.adobe.com/premium/gkkfecFCq73c0xteW90sotS9QhzQ8XLe?load_type=premium+lp

-Mat

1167
Adobe Stock / Re: contributor info
« on: August 03, 2017, 12:33 »
Currently, to my knowledge this feature is only available for Premium contributors.

-Mat

1168
If you are using the same Adobe ID that is associated with your Fotolia account, you should be synced automatically. If not, you will need to select yes when asked if you are an existing Fotolia member. At that time you will add your Fotolia login and password.

The login information for Adobe Stock is your Adobe ID, not your Fotolia ID.
Matt, I've been grappling with this for months. I have been a FT contributor for years, and have an Adobe CC account, I'm confused by your statement above.

I attempted to use my Adobe CC credentials but there is no option "you will need to select yes when asked if you are an existing Fotolia member." No option for that either when I try to make a new Adobe Stock Contributor account. I will need it to connect to my existing FT account. How do I do that? Is that option PAST the screen where you create your new account (the one with the birthdate field)?

Thanks for your help, I have gotten zero response from FT on how to do this.

Stacey

I will need your account information to look into this for you. If you have already created an Adobe Stock Contributor account and didn't sync you won't be able to sync it now. You can only do this the first time you sign in. Please create a support ticket via the contributor portal and I will do my best to help you out.

-Mat

1169
Visit contributor.stock.adobe.com to sync your account.

If you are using the same Adobe ID that is associated with your Fotolia account, you should be synced automatically. If not, you will need to select yes when asked if you are an existing Fotolia member. At that time you will add your Fotolia login and password.

The login information for Adobe Stock is your Adobe ID, not your Fotolia ID.

If you created your Fotolia account after September of 2016 you won't be able to sync as the Fotolia account you created is only good for the purpose of purchasing content, not selling it. You will need to submit through the Adobe Stock Contributor Portal.

-Mat

1170
Generating jpg from eps usually give poor preview result. and what about the the meta-tags how will they be fetched?
Do we only need to upload EPS to the system or EPS + JPG?
If it is better now, I also think that it was better before…

As it is not possible to put title, description and keywords in an EPS file I am afraid that we will have to use the copy and paste… What a great improvement!!

This is no problem, if you prefer you can still upload vectors the old way in the zipped folders. The unzipped upload is an additional option, not a mandatory one.

-Mat

1171
Moments ago we went live with two new contributor features in the Adobe Stock contributor portal.

For vector contributors you no longer need to zip your AI or EPS files with a jpeg preview. You can now upload the files directly. The system will automatically generate the jpeg for you. This should save quite a bit of time in your workflow.

We have integrated Adobe Sign into our model and property releases. It is now much easier to generate, send and receive releases. You do not need an Adobe Sign account to take advantage of this feature.

Both new features are specific to Adobe Stock and not Fotolia. If you haven't already synced your existing Fotolia account to Adobe Stock I recommend you do so here: contributor.stock.adobe.com

For additional details, please check out our blog post: https://blogs.adobe.com/creativecloud/new-for-adobe-stock-contributors-adobe-sign-integration-and-non-zip-vectors/

Let me know if you have any questions or comments,

Mat Hayward
Has a captcha just appeared on FL login too?

Yes

1172
Adobe Stock / Two new contributor features in Adobe Stock
« on: July 27, 2017, 11:40 »
Moments ago we went live with two new contributor features in the Adobe Stock contributor portal.

For vector contributors you no longer need to zip your AI or EPS files with a jpeg preview. You can now upload the files directly. The system will automatically generate the jpeg for you. This should save quite a bit of time in your workflow.

We have integrated Adobe Sign into our model and property releases. It is now much easier to generate, send and receive releases. You do not need an Adobe Sign account to take advantage of this feature.

Both new features are specific to Adobe Stock and not Fotolia. If you haven't already synced your existing Fotolia account to Adobe Stock I recommend you do so here: contributor.stock.adobe.com

For additional details, please check out our blog post: https://blogs.adobe.com/creativecloud/new-for-adobe-stock-contributors-adobe-sign-integration-and-non-zip-vectors/

Let me know if you have any questions or comments,

Mat Hayward

1173
Adobe Stock / Re: Fotolia forum is moving
« on: July 25, 2017, 13:46 »
Hi Matt,
I never managed to access this Adobe forum.
Every time I get a message like: Cannot access this page, try clearing your cookies"

BTW, I used to have always good sales at Fotolia, but since the different partnerships were announced (Pond 5, Stoksy, some editorial...) it has become really a ghost town, I am starting to get worried, as I always liked Fotolia

That sounds unusual. Please send me an email with your Adobe ID and I'll look into it for you. Have you tried using a different web browser? That may do the trick.

-Mat

email: mhayward@adobe.com

1174
Adobe Stock / Fotolia forum is moving
« on: July 25, 2017, 11:10 »
We wanted to let our Fotolia contributor community know that we plan to close the Fotolia forum on July 31 on the Fotolia website, but have set up a new Fotolia forum on the Adobe forum page here"

https://forums.adobe.com/community/stock/contributor/fotolia

We would like to standardize on a single and modern forum platform used by all Adobe apps. The new Fotolia Forum is an International forum and you will receive input and be able to communicate with all contributors instead of just those in your zone. You can post in your own native language. To read other contributor’s posts in your native language use the ‘Translate’ option next to each post, see instructions here: https://forums.adobe.com/docs/DOC-4101

The new Fotolia forum is already live, and while old forum posts won’t be migrated, we encourage you to try it out and start new discussions.

We are aware that many of you had engaging discussions on the Fotolia forum and we hope that you will continue to share thoughts and feedback on the new Fotolia forum community.

Kind regards,

Mat Hayward

1175
Adobe Stock / Re: Adobe Stock/Fotolia keyword ranking
« on: July 14, 2017, 17:42 »
It must be said that this thing of the 7 keywords on top is a gigantic time waster.
I really like FT, but uploading takes about 4 to 5 times more time than the average agency.
I can afford it for video, but regarding still images the amounts that can be earned does not justify the time of uploading

It isn't really any work for new images. I just write keywords in order of importance - I use Photoshop, so the order is kept. No other site has a problem with this order so no duplication

If you have old images that have a different order, upload as is and edit as time permits - starting with the known sellers
I will try to do that, but it does not sound easy.
If a image is new I generally use SS keyword search based to other people KW on that topic (excellent tool).
Well it already takes time to keyword, but to create a hierarchy of keyword is a much, much harder job. Multiplied by about 50 files that I upload per week it makes a lot of work.
As I said, for footage it might be worth, but for still images the returns are so tiny that I only upload if it takes me no more than 3 minutes for 50 images. For FT with the 7 keywords it takes me almost a hour, and I cannot justify one hour of work for 50 photos in one agency

Joanne is right, if you add your keywords to the metadata in Bridge, they will remain in the order you put them. Since other agencies don't have a preference for the order, it wouldn't impact your uploads there.

If you prefer to add your keywords a different way, when using the Adobe Stock Contributor Portal you can simply click and drag the keywords you want at the top. It takes some getting used to in your workflow but once you do it a few times it becomes second nature and goes much faster than it did with Fotolia indexing.

The feedback is greatly appreciated!

-Mat

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