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Messages - MatHayward

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1
Dear Mat Hayward of Adobe Stock,

Can you explain the step by step guide on how to create an affiliate link to direct customer to my portfolio at Adobe Stock?

I have registered and have successfully verified my site through https://www.adobe.com/affiliates.html

However, now that I am inside the affiliate consoles, I cannot find what to do and how to do it. It is very complex compares to other referral/affiliate program.

All I need is an affiliate link to direct customers from my website to my portfolio at Adobe Stock.

Please help.

Hi Charlene,

The affiliation program you referenced is not geared towards individual portfolios but rather a referral program for Adobe Stock in general.

All the comments about exclusivity have been noted. As you know, we do not offer an exclusivity program at this time. If I hear of any plans to change that moving forward I will be sure to update you asap.

Stay safe,

Mat Hayward

2
Adobe Stock / Re: Adobe Stock reviews slow?
« on: May 26, 2020, 15:03 »
My images are stuck in review for over two weeks. Usually they get reviewed within a week.

Now I realise there's a covid crisis on but this has never happened to me before, not even in April. So was wondering if this is happening to everybody.

We are experiencing some delays in moderation times and hope to get back on schedule soon. Thanks for your patience, please accept our apologies for any inconvenience caused by delayed moderation.

Kind regards,

Mat Hayward

3
Adobe Stock / Re: Sad story
« on: May 26, 2020, 11:49 »
That graph seems to match what we're seeing in the poll results on the right side of this page.

Remember a few months ago when Adobe briefly passed Shutterstock and seemed to be the emerging champion? then it went into a fast nose dive.

I'm sorry about this, because I really appreciate how AS has responded to us contributors, but it's hard to deny the reality of your chart and the poll results here. Especially when I'm seeing the same thing.


Yes but its Matt responding not the Adobe Admin they could not careless!  I have seen a huge drop myself.

I can assure you that is not the case. We have a global team dedicated solely to ensuring contributors are taken care of all around the world. It isn't just our team that keeps contributors top-of-mind however. The entire Adobe Stock team cares deeply for the artists that create the content that is Adobe Stock and are working every day to improve the customer experience, the contributor experience and ultimately to increase sales.

The feedback shared here, in the Adobe forum, the Adobe Stock contributor Discord channel and through all emails sent through the contact us form is taken very seriously.

Regarding the OP, it's difficult (impossible) to speculate what's going on in the graph without seeing the portfolio, understanding the productivity (how long has it been since the last upload) and whether the content being created and submitted is relevant to what stock buyers are searching for today. Now more than ever, I believe people are dependent on stock content. Businesses are not able to to set up custom shoots for their ad campaigns so some are buying stock that never have before. That being said, the type of content being sold is generally different now than what it was just a few short months ago. Covid-19 has clearly dominated the world. How can you get ahead of the next trend? Work to anticipate what the world will look like in two months. Last Thursday was the last weekly webinar hosted for contributors and we discussed that very thing. The main takeaway was that we anticipate in the very near future there will be a surge in demand for content that shows life as it was, but with a Covid-19 filter. This creates opportunity and content gaps for you to fill if you are motivated to do so. 

Adobe Stock is continuing to grow. For contributors to take advantage of this growth you must continue to create relevant, high quality stock content that appeals to customers today and meets the needs of the upcoming trends. As any of us who have been around a long time know, stock today is not the same as it was before. You cannot continue to do the same thing you've always done and expect it to find the same success you found in the past. You must continue to evolve and grow as artists. I know first hand and personally, this can be a challenge. I sincerely believe if you are willing to put in the effort, it will be worth it.

If you are interested, you can watch the recorded webinar series here: https://www.crowdcast.io/mhayward2909

I hope you can find some inspiration there and that your graph moves up and to the right ASAP!

Stay safe,

Mat Hayward


Then please Matt! and with all respect but explain this to me. With the old Fotolia I was earning five times more then here at Adobe and thats with around 8000 files and this happens all the time.
First two month's after the merger with Adobe was fine and then all of a sudden from nowhere and without any reason it just all crashed!. I am far from alone I have several friends and with far more uploaded files who are in exactly the same boat!  we always get the same answer: " keep uploading" :)

Please share your portfolio link so I can take a look.

Thank you,

Mat

4
Adobe Stock / Re: Sad story
« on: May 26, 2020, 11:49 »
I've had one image sale at AdobeStock since March 12. One! >98% decline. My SS sales are still steady though.

Can we see your portfolio please?

Thank you,

Mat

5
Adobe Stock / Re: Sad story
« on: May 26, 2020, 11:47 »
Quote
improve the customer experience, the contributor experience and ultimately to increase sales.

Matt, with all respect, have you ever checked your forums structure and posts? Just a list of client and contributor questions.
Further, it is 90% "ooops I accidentally downloaded it" and "how not to accidentally download" on top.
As a contributor? "I don't care!" for client problems due to marketplace infrastructure.

I have to say that email support is good and fast, though.

Yes, Adobe recently updated the forum system and in the process they merged the contributor and customer forums which is not ideal. Have you checked our Discord channel? That's a great way to communicate directly with the community and with Adobe Stock staff from all teams.

https://discord.gg/S6Nt4A6

-Mat

6
Adobe Stock / Re: Sad story
« on: May 26, 2020, 10:40 »
That graph seems to match what we're seeing in the poll results on the right side of this page.

Remember a few months ago when Adobe briefly passed Shutterstock and seemed to be the emerging champion? then it went into a fast nose dive.

I'm sorry about this, because I really appreciate how AS has responded to us contributors, but it's hard to deny the reality of your chart and the poll results here. Especially when I'm seeing the same thing.


Yes but its Matt responding not the Adobe Admin they could not careless!  I have seen a huge drop myself.

I can assure you that is not the case. We have a global team dedicated solely to ensuring contributors are taken care of all around the world. It isn't just our team that keeps contributors top-of-mind however. The entire Adobe Stock team cares deeply for the artists that create the content that is Adobe Stock and are working every day to improve the customer experience, the contributor experience and ultimately to increase sales.

The feedback shared here, in the Adobe forum, the Adobe Stock contributor Discord channel and through all emails sent through the contact us form is taken very seriously.

Regarding the OP, it's difficult (impossible) to speculate what's going on in the graph without seeing the portfolio, understanding the productivity (how long has it been since the last upload) and whether the content being created and submitted is relevant to what stock buyers are searching for today. Now more than ever, I believe people are dependent on stock content. Businesses are not able to to set up custom shoots for their ad campaigns so some are buying stock that never have before. That being said, the type of content being sold is generally different now than what it was just a few short months ago. Covid-19 has clearly dominated the world. How can you get ahead of the next trend? Work to anticipate what the world will look like in two months. Last Thursday was the last weekly webinar hosted for contributors and we discussed that very thing. The main takeaway was that we anticipate in the very near future there will be a surge in demand for content that shows life as it was, but with a Covid-19 filter. This creates opportunity and content gaps for you to fill if you are motivated to do so. 

Adobe Stock is continuing to grow. For contributors to take advantage of this growth you must continue to create relevant, high quality stock content that appeals to customers today and meets the needs of the upcoming trends. As any of us who have been around a long time know, stock today is not the same as it was before. You cannot continue to do the same thing you've always done and expect it to find the same success you found in the past. You must continue to evolve and grow as artists. I know first hand and personally, this can be a challenge. I sincerely believe if you are willing to put in the effort, it will be worth it.

If you are interested, you can watch the recorded webinar series here: https://www.crowdcast.io/mhayward2909

I hope you can find some inspiration there and that your graph moves up and to the right ASAP!

Stay safe,

Mat Hayward

7
Adobe Stock / Re: Fotolia Adobe Account Synchronization
« on: May 18, 2020, 10:23 »
Hello,
I have a friend who didn't sync her Fotolia account to Adobe Stock when it was possible. She would like to do it now but since she already has an Adobe ID it seems impossible. I know she has contacted technical support, but they keep telling her to do the same procedure which seems to work only if you don't already have an Adobe ID.
Has anyone ever had the same problem?
Thank you

She can sync with an existing Adobe ID as long as that Adobe ID wasn't used to created an Adobe Stock contributor account already. If she did create a stock account, then it cannot be combined with a previously existing Fotolia account. She would need to either use a different Adobe ID to create a new stock contributor account and sync with or have the existing Adobe Stock account deleted and sync up then.

-Mat

8
Thanks for your patience as I looked into this Jo Ann,

The extended license you wrote about was purchased with credits. An Extended license requires 8 credits to download. The cost per credit varies based on how many the customer purchases at one time. You can view the package options here: https://stock.adobe.com/plans.

I ran some numbers and determined the credit pack used to buy your file was the largest available, which results in the lowest price per credit. The package costs $1,200 for 150 credits. That breaks down to $8 per credit for a total cost of $64 for the Extended license. The royalty rate is 33% of the price paid which matches the $21.12 you received. Let me know if you have any questions.

-Mat

9
Adobe Stock / Re: Adobe Stock Creative Cloud Bonus Program
« on: May 07, 2020, 18:21 »
I recently had a notice about my 2019 code on my Adobe page, but it's disappeared. I gifted the 2018 code to a friend, but she only just redeemed it. Did it expire and have I lost a year somewhere?

Yes, I noticed mine has disappeared as well??? Any word on this?

The codes are still valid, we removed them from display in the portal after a few months. If you didn't activate your code or make a note of the number please refer to the email you received with the code initially. If you don't have access to that email, you can write to us via the contact us link at the bottom of the contributor portal and we'll provide you with the code.

Cheers!

Mat

10
Adobe Stock / Adobe Stock Artist webinar today
« on: April 23, 2020, 11:01 »
Howdy Y'all!

Today (Thursday) at noon pacific time I'm hosting another webinar for Adobe Stock Artists. My guests this week are Instagram, Community Lab Lead Curator Alex Thebez and an amazing Fine Art Photographer and Creative Director Elise Mesner. If you feel like having your mind blown right now, check out her work here: http://elisemesner.com/. We'll be discussing how to build your brand with social media in mind. It's gonna be a good one! Click below to join. If you can't make it live, the replay will be available at the same link. https://www.crowdcast.io/e/build-your-brand-with

I hope to see you there!

-Mat Hayward

11
Hi All,

Tomorrow (Thursday, April 9) at noon Pacific we continue the series with the 2nd of 8 weekly webinars. This week we will be joined by commercial still life photographer Will Anderson and lifestyle photographer Sean Locke whom many of you are already well familiar with from here at MSG. The topic is "Home as a hub" where we'll be discussing ways to stay busy and creative during this unprecedented time.

I hope you will join us live. For those of you that cannot make it, the recording will live on at the same link immediately after.

https://www.crowdcast.io/e/home-as-a-hub-shooting

-Mat Hayward

12
Hi everyone,

I want to invite you all to join in the discussions with the Adobe Stock artist community at our new Discord channel. It promises to be an engaging and inspiring place to be where you will find many members of the Adobe Stock team from around the world actively engaging.

https://discordapp.com/invite/tZbBPRe

I'll be talking about it a bit more during the webinar today at noon Pacific time. I hope to see you there!

https://www.crowdcast.io/e/current-trends-in-a

Stay safe,

Mat Hayward

13
Adobe Stock / Re: Tax Form Earnings Discrepancies
« on: March 31, 2020, 14:11 »
Hello everyone,

I've learned that all affected 1099 forms have been updated and can be downloaded from the link posted above. Thank you again for your patience, it is much appreciated.

Stay safe!

Mat Hayward

Thank you, Mat!

I have a question about the new 1099 form. The sum is a bit less now than what it says on the activity statement for the year on the website, and those two numbers have always coincided the previous years. I was wondering if this is correct, and why the difference exists? I will email the tax team for this as well. Thank you.

The number at the top of the portal isn't updated the same way as the new 1099 which was a manual process. The number you are seeing still includes the earnings that were eventually cancelled. Your updated 1099 is correct.

-Mat

14
Adobe Stock / Re: 2020 Adobe Stock Artist bonus program
« on: March 30, 2020, 14:07 »
Let me understand if i get it right...
From 150to4999 credits i can choose 1 app between
1:photography creative plan
2:Illustrator
3:Premiere
4:After effects
5:Indesign
Over 5000 credits all apps creative clouds
??

To clarify, if you choose the Creative Cloud Photography plan you would get Photoshop and both versions of Lightroom in addition to all the other bells and whistles included in this subscription.

That being said, yes you are correct.

-Mat

15
Adobe Stock / Re: 2020 Adobe Stock Artist bonus program
« on: March 30, 2020, 14:01 »
So my question is  this.
For the last two years I have qualified for the Bonus (thank you Adobe)
My plan when I was paying for it ran from Oct to Oct.
According to my Adobe account page I will be charged for a year on Oct 29.
I already have qualified for a new code for the photography plan under the new guidelines -  but If I don't get a new code until Feb will I have to pay for my plan between Oct and Feb when I get a new code?

Thanks

Yes, there will likely be a gap for many that qualified in 2019 between the time the 2019 bonus subscription ends and the 2020 codes are issued. This is part of the reason for an earlier announcement this year so you can plan accordingly.

Thank you,

Mat

16
Adobe Stock / Re: 2020 Adobe Stock Artist bonus program
« on: March 30, 2020, 12:36 »
By now, you should have received an email about the 2020 bonus program for Adobe Stock artists. We are switching the program up this year.

Instead of the number of uploads being the qualifier, it's going to be the number of downloads. Contributors with more than 150 downloads between Jan 1 and Dec 31, 2020 will receive a bonus code for their chose of Creative Cloud Photography plan or a single app which yes, one of those apps to choose from is Illustrator if you are a vector artist or Premiere if you are a video producer.

For those of you that have 5,000 or more downloads this year we'll be providing you with a code for the all-apps Creative Cloud. Still images count as 1 download, video licenses count as 8 downloads by the way.

You can see all the details here for additional information: https://helpx.adobe.com/stock/contributor/help/royalty-details.html

Let me know if you have any questions,

Mat Hayward

Thanks, Mat! This is great news!
Since 1 video DL counts as 8 DLs, maybe it's time to talk to the technical team and ask them to create a filter for video DLs and earnings. There is no way to segregate video DLs and earnings from the totals.

I asked it but got ignored. :D

Now is as good a time as any to revisit this particular feature request however so I will be sending it off to the development team again for consideration.

Thanks for the feedback everyone,

Mat

17
Adobe Stock / Re: 2020 Adobe Stock Artist bonus program
« on: March 30, 2020, 12:34 »
Mat, one more question: it's likely that I will hit 5,000+ DLs for 2020 around July-August. I only have the Photography plan. Will I be able to upgrade to the full package earlier?
a

It's a great question but no, the codes will be distributed in February, 2021 for all qualified artists.

-Mat

18
Adobe Stock / Re: 2020 Adobe Stock Artist bonus program
« on: March 30, 2020, 12:01 »
Hi,
You said between Jan 1 and Dec 31, but now is just Match, and I get code? Thank you, but...?

The bonus code you recently received is most likely from your efforts in 2019. The bonus program I am announcing today is for 2020.

-Mat

19
Adobe Stock / Re: 2020 Adobe Stock Artist bonus program
« on: March 30, 2020, 11:59 »
So 625 video downloads?  :o  Has anyone here been able to do that, ever?

The total downloads can be a combination of asset types. 100 video downloads plus 4,200 photos for example would be the same as 5,000 total downloads and qualify for the all apps plan.

-Mat

20
Adobe Stock / Re: 2020 Adobe Stock Artist bonus program
« on: March 30, 2020, 11:58 »
You might want to edit the date year 2010???

By the way thanks Adobe

Doh!

Thanks Photobomb!

21
Adobe Stock / 2020 Adobe Stock Artist bonus program
« on: March 30, 2020, 11:20 »
By now, you should have received an email about the 2020 bonus program for Adobe Stock artists. We are switching the program up this year.

Instead of the number of uploads being the qualifier, it's going to be the number of downloads. Contributors with more than 150 downloads between Jan 1 and Dec 31, 2020 will receive a bonus code for their chose of Creative Cloud Photography plan or a single app which yes, one of those apps to choose from is Illustrator if you are a vector artist or Premiere if you are a video producer.

For those of you that have 5,000 or more downloads this year we'll be providing you with a code for the all-apps Creative Cloud. Still images count as 1 download, video licenses count as 8 downloads by the way.

You can see all the details here for additional information: https://helpx.adobe.com/stock/contributor/help/royalty-details.html

Let me know if you have any questions,

Mat Hayward

22
Adobe Stock / Weekly webinars beginning Thursday, April 2
« on: March 27, 2020, 13:16 »
Hi everyone,

I hope you are all safe and doing well. 

I want to let you know that starting Thursday, April 2 at 12:00 Pacific Time we are kicking off a series of weekly webinars which will feature a variety of topics and guests. This first webinar Current trends in a changing world will feature Adobe Stocks Head of Content, Brianna Wettlaufer and Principle of Visual Trends, Brenda Milis along with myself as we share the topics and trends that are in demand in times of quickly changing lifestyles and priorities. We intend to have an active discussion of how we approach our craft through times of social distancing and working from home and sincerely hope you can join us live with your questions and comments.

As always, for those of you that cannot join live, the recorded version will be available to view at the same link immediately after.

https://www.crowdcast.io/e/current-trends-in-a

I hope to see you there!

-Mat Hayward

23
Adobe Stock / Re: Tax Form Earnings Discrepancies
« on: March 25, 2020, 09:27 »
Hello everyone,

I've learned that all affected 1099 forms have been updated and can be downloaded from the link posted above. Thank you again for your patience, it is much appreciated.

Stay safe!

Mat Hayward

24
Both GIF and the peanut butter are pronounced "Jif."

Why didn't I think of this Subject before? :)

I've always said "Jif" however I was recently educated on the fact that GIF is an acronym for Graphics Interchange Format.

Unless we are pronouncing "Graphics" wrong and it's supposed to be "Jraphics" I think the intent for GIF is a hard G.

Now I'm craving peanut butter.

-Mat

25
Adobe Stock / Re: Difficulty signing up again for AdobeStock
« on: March 16, 2020, 18:25 »
No matter what I do I can't create a contributor account for AdobeStock. I've been trying to change my country of residence, but I was told to delete my U.S. account and then use the same email for the Japan site. Never worked. I then deleted my Adobe account connected with that email entirely and tried to sign up again. No joy. It says that email is already being used even though the account is supposedly deleted. Then I tried to sign up using a completely different email. Again, I keep getting an error in the middle of filling out my information. I get no response from Adobe support either. Has anyone else had these issues signing up for a contributor account?

You need to contact contributor support for this. Going through support at Adobe.com will eventually route you back to us but it will take much longer. Having your Adobe ID deleted doesn't impact your contributor account other than preventing you from accessing it and creating a new account as you are experiencing now. This ultimately complicates the process unnecessarily.

Click the "contact us" link found at the bottom of the Adobe Stock Contributor portal and we'll get back to you asap.

Don't fret, we'll get you sorted out in no time flat.

-Mat

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