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Author Topic: Account disabled - nobody communicates already 6 days  (Read 5498 times)

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« on: August 05, 2019, 15:55 »
0
Hi,
I started experiencing my biggest nightmare since Tuesday night (30.7). I was unable to log in to my contributing account, and when resetting my password, I was told that the account was disabled. My account with approximately 21,320 videos has been disabled and no video can be found on the site. I only received this message after I contacted Shutterstock.

//////////////////
Hi Lukas,

Thank you for contacting Shutterstock Contributor Care.

I sincerely apologize for the inconvenience caused to you and would be glad to assist you with that.

Shutterstock has discovered that you are submitting images that were previously submitted to Shutterstock. As this is a violation of the Submitter TOS you agreed to upon signing up as a Shutterstock contributor, your account has been disabled. 

If you believe this is an error, please contact infringementclaims@shutterstock.com [nofollow] by opening a new case with an explanation for why you are submitting previously submitted images, along with any proof of your ownership to the images.

For more information, please feel free to visit our Support Center.

Thanks,
Subhadeep
Shutterstock Contributor Care Team
//////////////////


I'm not aware of any intentional offense. I don't upload my videos twice or upload them to two accounts. I'm not uploading videos of another creator. It seems unlikely to have very similar videos with another author at website. I have an antivirus on my computer. I'm not aware of a computer attack.

It's been 6 days since the last time someone at Shutterstock answered me. The email above is the only communication.

I'm very helpless and I don't know who to contact anymore. I have contacted Shutterstock several times without answer. I do not understand this behavior towards authors. Shutterstock account is my main source of income.

I hope the videos aren't deleted, I'm really desperate. Every minute is frustrating. Anyone have any experience with the same problem? Does anyone have any advice?


« Reply #1 on: August 05, 2019, 16:32 »
+1
I think youll have to wait for a reply from infringement claims email address mentioned in the email.

Other than that, could it be that youve submitted the same content to blackbox, or youve submitted public domain content?

« Reply #2 on: August 05, 2019, 21:59 »
0
Shutterstock has discovered that you are submitting images that were previously submitted to Shutterstock.

That is crazy. I don't recall reading that rule when signing up initially. And maybe it is there but I had forgotten. Nevertheless, submitting content that has previously been submitted is common practise among contributors at SS. For example, if a particular image is submitted but rejected by a reviewer, many contributors will submit the same again a number of days later where often, it will be accepted the second time around. And with images that have been accepted into the collection, many contributors will delete the image from their port if they're not happy with the post processing and will reupload an improved version of the same image.

And yea I know that SS are not happy about contributors submitting content that is already in their port but this is the first time Ive heard of them disabling an account because of that (though I'm not saying that you did this, Op.) In the past, I have resubmitted images that I just recently disabled from my port and SS simply says that this photo is already in my port and doesn't accept it. No disabling of my account or anything like that.

SpaceStockFootage

  • Space, Sci-Fi and Astronomy Related Stock Footage

« Reply #3 on: August 06, 2019, 00:10 »
+1
So you "know that SS are not happy about contributors submitting content that is already in their port", and when you've submitted duplicate content SS "says that this photo is already in my port and doesn't accept it", but...  you "don't recall reading that rule" that they don't accept duplicate content? I would of thought it was obvious from your experiences, whether you'd read the rule or not?!

« Reply #4 on: August 06, 2019, 00:21 »
+1
Shutterstock has discovered that you are submitting images that were previously submitted to Shutterstock.

That is crazy. I don't recall reading that rule when signing up initially. And maybe it is there but I had forgotten. Nevertheless, submitting content that has previously been submitted is common practise among contributors at SS. For example, if a particular image is submitted but rejected by a reviewer, many contributors will submit the same again a number of days later where often, it will be accepted the second time around. And with images that have been accepted into the collection, many contributors will delete the image from their port if they're not happy with the post processing and will reupload an improved version of the same image.

And yea I know that SS are not happy about contributors submitting content that is already in their port but this is the first time Ive heard of them disabling an account because of that (though I'm not saying that you did this, Op.) In the past, I have resubmitted images that I just recently disabled from my port and SS simply says that this photo is already in my port and doesn't accept it. No disabling of my account or anything like that.

There is an option to tick under 'more options> note to reviewer> previously submitted' before submitting so if people resubmit without using this option it might be considered duplicate, and SS can do what they want.

« Reply #5 on: August 06, 2019, 00:31 »
+2
I think some of you guys may be misunderstanding the email. He may have submitted images previously submitted by other contributors.

« Reply #6 on: August 06, 2019, 00:57 »
0
So you "know that SS are not happy about contributors submitting content that is already in their port", and when you've submitted duplicate content SS "says that this photo is already in my port and doesn't accept it", but...  you "don't recall reading that rule" that they don't accept duplicate content? I would of thought it was obvious from your experiences, whether you'd read the rule or not?!

I think you're getting confused. I was referring to instances of submitting content that was previously in my port. Not submitting content that also existed in my port at the same time. I had no intention of submitting another copy of the same image that was already in my port and keeping both of them in there. And yes, due to those rejection reasons, I learned that SS did not want to have more than one copy of the same image in someone's port. Regardless, I don't recall reading that this was some kind of strict rule that one had to abide by when signing up and that violations of this rule would lead to the disabling of a person's account.

« Reply #7 on: August 06, 2019, 01:07 »
0
I think some of you guys may be misunderstanding the email. He may have submitted images previously submitted by other contributors.

Good point. That sounds more logical.

« Reply #8 on: August 06, 2019, 07:39 »
+2
likewise, if all your work is original - perhaps someone stole your content, and is submitting it as 'their' own...

in which case I would ask them about that. easy to prove, etc.

« Reply #9 on: August 06, 2019, 09:57 »
0
likewise, if all your work is original - perhaps someone stole your content, and is submitting it as 'their' own...

in which case I would ask them about that. easy to prove, etc.

I do not upload the work of other authors. If what you write happens, they should block the author who uploads the video a second time.

« Reply #10 on: August 06, 2019, 10:05 »
0
I think youll have to wait for a reply from infringement claims email address mentioned in the email.

Other than that, could it be that youve submitted the same content to blackbox, or youve submitted public domain content?

I do not understand so much. I don't know what a blackbox is. Public domain content is not available at Shutterstock, at least in my experience. All content is royalty-free. I don't offer any of my videos for free.

There are some long and tematic videos on my youtube account edited from my videos, but if someone steals these videos and sells them, it is a scam and must be punished, not me.

« Reply #11 on: August 06, 2019, 13:56 »
0
Perhaps starting to fight stolen images as "duplicates" have side effects or side "victims". As long as there is not a " great news" announcement, it actually sounds good that duplicates are detected and measures are takes precautionally?

Just a thought :)

« Reply #12 on: August 06, 2019, 17:19 »
+4
Tondaxxx, did you actually press the camera button to start the recording every single one of those 21,320 videos? How many months has it taken to process and upload them all? This certainly is a big impressive portfolio. Your fingers must be tired.

« Reply #13 on: August 06, 2019, 21:02 »
0
Tondaxxx, did you actually press the camera button to start the recording every single one of those 21,320 videos? How many months has it taken to process and upload them all? This certainly is a big impressive portfolio. Your fingers must be tired.


21,320 videos? OMG. Tondaxx, do you use an automated submitter where maybe there was a glitch and it uploaded batches over and over?

« Reply #14 on: August 06, 2019, 23:42 »
0
.
« Last Edit: August 07, 2019, 00:32 by Liorpt »

« Reply #15 on: August 07, 2019, 00:31 »
0
Hi,
There is a possible issue with uploading doubles (identical) that can happen.

When I upload clips (ftp) it sometimes uploads the same file 2-3-4 times. If I have a batch of mixed subjects I sometimes submit part of it and a couple of days later I submit the rest.  Assuming a 20K+ portfolio of the OP I can see how doubles can be missed or unintentionally overlooked when submitting large batches. This could be a Super honest mistake.

I am a HUGE Shutterstock fan and trust them 100%.  If this is what went down or a different honest mistake, Im sure they will be check it and let it slide.

Come on guys... have some faith in this company.  Last night I checked my entire 9.5K portfolio for doubles and found 1 (deleted). I will double check again just to make sure.



Sent from my iPhone using Tapatalk


And how do you check for doubles? Hmmm....

50%

« Reply #16 on: August 07, 2019, 00:36 »
+1
I had a few images downsized on a free site then I submitted the images in full size a couple of months later at SS my account was blocked for many weeks because my images at the free site was submitted by other people as their content at SS.


« Reply #17 on: August 07, 2019, 00:39 »
0
Hi,
There is a possible issue with uploading doubles (identical) that can happen.

When I upload clips (ftp) it sometimes uploads the same file 2-3-4 times. If I have a batch of mixed subjects I sometimes submit part of it and a couple of days later I submit the rest.  Assuming a 20K+ portfolio of the OP I can see how doubles can be missed or unintentionally overlooked when submitting large batches. This could be a Super honest mistake.

I am a HUGE Shutterstock fan and trust them 100%.  If this is what went down or a different honest mistake, Im sure they will be check it and let it slide.

Come on guys... have some faith in this company.  Last night I checked my entire 9.5K portfolio for doubles and found 1 (deleted). I will double check again just to make sure.



Sent from my iPhone using Tapatalk


And how do you check for doubles? Hmmm....

Ok, So the way I work is that no matter what I submit the entire shoot within the 3 weeks that the files are allowed to be in not submitted yet that way when I sort my entire portfolio by fresh content I can get a clear view of a batch spread on one or two pages...it takes good eyes, super strong will to not violate TOS and a couple of hours.

Ill say it again, I am super happy with Shutterstock, the team is also fantastic whenever I have doubt or want to ask something. I will do anything possible to make sure they are happy with me as much as I am with them.


Sent from my iPhone using Tapatalk

« Reply #18 on: August 08, 2019, 10:51 »
0
So that no one really has any advice on how to help me? Any advice how could I contact a particular person at Shutterstock to help me? My 6-year work ceased to exist day by day even though I am not aware of any violation.

« Reply #19 on: August 08, 2019, 12:38 »
+1
Do you have a link to your portfolio on another website so we can check if similar videos come up? Also, it's a bit strange that it was your first post here after 6 years of hard work.

« Reply #20 on: August 08, 2019, 12:42 »
0
So that no one really has any advice on how to help me? Any advice how could I contact a particular person at Shutterstock to help me? My 6-year work ceased to exist day by day even though I am not aware of any violation.


Unfortunately no one here can help. Only SS will be able to give you specifics on what happened. 😞


I did find this: https://www.shutterstock.com/support/telephone
« Last Edit: August 08, 2019, 12:46 by cathyslife »

« Reply #21 on: August 08, 2019, 12:47 »
+1
Do you have a link to your portfolio on another website so we can check if similar videos come up? Also, it's a bit strange that it was your first post here after 6 years of hard work.

After what happened, I am afraid to present my work in any way. I believe you will understand.

I did not know this site, the site was recommended to me from a forum in my home country.

« Reply #22 on: August 08, 2019, 12:47 »
+1
So that no one really has any advice on how to help me? Any advice how could I contact a particular person at Shutterstock to help me? My 6-year work ceased to exist day by day even though I am not aware of any violation.


Unfortunately no one here can help. Only SS will be able to give you specifics on what happened. 😞


I did find this: https://www.shutterstock.com/support/telephone [nofollow]

You're probably right, I'm going to wait, thank you.

Yes, I'm about to call Shutterstock, I am waiting for my friend which can speak English very well.
« Last Edit: August 08, 2019, 13:21 by Tondaxxx »

« Reply #23 on: August 08, 2019, 13:11 »
+1
Do you have your portfolio somewhere other than SS?

If we can see it, maybe we can identify the reasons why you were removed from SS.

« Reply #24 on: August 08, 2019, 13:24 »
+1
Do you have your portfolio somewhere other than SS?

If we can see it, maybe we can identify the reasons why you were removed from SS.

I have already mentioned that I do not want to show my portfolio for security reasons. I was mainly looking for help on how to contact Shutterstock so that they communicate with me.

« Reply #25 on: August 08, 2019, 16:18 »
+1
Strange, you submit 21,320 files and are unable to contact Shutterstock?
Here is: https://www.shutterstock.com/contributorsupport/

« Reply #26 on: August 08, 2019, 16:53 »
+1
I do not want to show my portfolio for security reasons. I was mainly looking for help on how to contact Shutterstock

It will be difficult to find direct contact and suggestion if you don't give clues of what are we talking about. Security reasons... Mmm what are you talking about? If you ask for help you should clearly display the point (your portfolio).
If you don't, I think it would be hard to have useful answers from unknown people


« Reply #27 on: August 23, 2019, 00:17 »
0
likewise, if all your work is original - perhaps someone stole your content, and is submitting it as 'their' own...

in which case I would ask them about that. easy to prove, etc.

I do not upload the work of other authors. If what you write happens, they should block the author who uploads the video a second time.

If you want a quick response, send message on Shuttertstock Twitter account in public, facebook, IG or other. They are more likely to respond there, since it's public and everyone can see whats going on, more pressure I think to respond


 

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