Author Topic: Why are sales disappearing ? (Read 20162 times)

leszek · « **on:** February 27, 2008, 22:00 »

I am not talking about sales in general, but specifically about recorded sales.
Recently I had one case on 123RF and one on SS: a sale was listed for an image - and couple of hours later it disappeared from the list, with the sales total figure going back. Anyone can shed some light on this ? Some server/cache refreshing issues with my comp (at least with SS, where the numbers went back up) ?

But on 123RF the sale just disappeared, which I can't explain.

Pixart · « **Reply #1 on:** February 27, 2008, 22:40 »

Funny you mention this because on Tuesday morning I woke up to one $1 sale on StockXpert and an hour later it was gone. An hour after that I had one $.50 sale.

Not that I'm obsessed with checking stats or anything

sharply_done · « **Reply #2 on:** February 27, 2008, 22:59 »

I've noticed this, too.

leszek · « **Reply #3 on:** February 28, 2008, 17:19 »

On SS - I think it may have something to do with time zones. When I move into the next day - SS site is still "yesterday". So "Today" and "Yesterday" may get mixed up when I click on a "Sold by Month" button. At least this is my conclusion - observing which image sold last on the previous day and which disappeared from "Today" listing.

MicrostockExp · « **Reply #4 on:** February 28, 2008, 18:58 »

It happened to me twice already at 123RF, the customer changed his mind and canceled the download

le_cyclope · « **Reply #5 on:** February 28, 2008, 19:08 »

Quote from: ldambies on February 28, 2008, 18:58

It happened to me twice already at 123RF, the customer changed his mind and canceled the download

And I'm sure that the customer 'uploaded' back the photo for a refund...
$:-\$

Claude

dbvirago · « **Reply #6 on:** February 28, 2008, 19:13 »

I had the opposite happen. 2 weeks ago, $2 showed up in my BigStock account. Support couldn't find the problem but the site showed no corresponding sale. I did have a $2 sale at about the same time - but not 2 of them.

Oh well, not a bad problem to have.

Pixart · « **Reply #7 on:** February 28, 2008, 20:13 »

Quote from: ldambies on February 28, 2008, 18:58

It happened to me twice already at 123RF, the customer changed his mind and canceled the download

Happened to me on 123 for the first time today. Hmmmm.....?

Karimala · « **Reply #8 on:** February 29, 2008, 02:45 »

I had it happen at 123RF in late January. I sold three ELs in one day and earned $99, much to my pleasant surprise, and then a few days later, they all disappeared. Support couldn't find any record of any sales.