Quote from: Justanotherphotographer on August 17, 2020, 16:24
Mine doesn't have an entry for August 15th. The last is July 15. So three correct entries (double March) at the top of the table. Does yours show this month's?

My bad. Yes it shows an entry for the 15th of July as last payment. In my mind it was payment for July earnings, but like you say it will appear in August.

Just recived this mail from Canva...

Calculating July earnings

Hello,

We have realized there was an issue calculating payments this month and you are part of the list of affected contributors. The cause has been identified and the team is working on rectifying this before the end of the week. We are notifying you to avoid any confusion when you check the payment you received.

We are sorry for the inconvenience and appreciate your patience while we resolve this issue.

Canva Content Team

Hi,
my last payment from Canva was in 16th July (June earnings). Now I have money in my unpaid earnings for selling in July, but I didn´t get this earnings in half of August  Is someone here who didn´t get the July earnings ?

Quote from: hamik on August 20, 2020, 11:27
Hi,
my last payment from Canva was in 16th July (June earnings). Now I have money in my unpaid earnings for selling in July, but I didn´t get this earnings in half of August  Is someone here who didn´t get the July earnings ?

Yes, me. I did not receive my payment this month. My payment page still shows over $100 as unpaid earnings.

I didn't get it either.

Well, end of the week passed and still not sorted

Just received my remaining "double March" payment, thanks

Canva has become a total mess.

The royalty earning numbers move unpredictable and change over time, even vor month already passed and we only get information from Canva that "something is wrong", without further explanation.

This is highly unprofessional and untrustworthy.

When asking the support by email, I get answers many weeks later with content-free copy & paste phrases.

Quote from: fotorob on August 25, 2020, 07:36
Canva has become a total mess.

The royalty earning numbers move unpredictable and change over time, even vor month already passed and we only get information from Canva that "something is wrong", without further explanation.

This is highly unprofessional and untrustworthy.

When asking the support by email, I get answers many weeks later with content-free copy & paste phrases.

Exactly!

But I sell a lot on this site... so I prefer not to talk

Also received mine, a relief to be sure.

Quote from: Justanotherphotographer on August 25, 2020, 08:40
Also received mine, a relief to be sure.

Did you get your payment? or?
I still haven't received mine, I wrote them but no reply.

No, I haven´t got the payment for July yet. I have still more then 100 USD in my balance, but I think, that the payment will be proccesed in half of September.

Quote from: zsooofija on August 26, 2020, 14:19

Quote from: Justanotherphotographer on August 25, 2020, 08:40
Also received mine, a relief to be sure.

Did you get your payment? or?
I still haven't received mine, I wrote them but no reply.

Yes I've got mine now. Sorry yours hasn't come through yet

Quote from: hamik on August 27, 2020, 13:39
No, I haven´t got the payment for July yet. I have still more then 100 USD in my balance, but I think, that the payment will be proccesed in half of September.

What makes you think that?

Subscription royalties still pending in my account for this month. Weird stuff is going on. What's their explanation? I have received zero communication from them...

Quote from: Noedelhap on August 28, 2020, 15:20
...What's their explanation? I have received zero communication from them...

A cynic would see signs of cash flow problems

I listened to a podcast recently where Canva's Global Partnership Lead mentioned that the majority of Canva's users are on the free tier, not the paid ones. I think it's the Pro tier that includes all the stock images

https://www.canva.com/pricing/

I'm not sure how they make the business model work - other than hoping everyone uses the Pexels & Pixabay images which are free to them. It would be in Canva's best interests to slant things to encourage use of the free stock images (on which they pay no royalties to eat into their subscription revenue).

Quote from: Noedelhap on August 28, 2020, 15:20
Subscription royalties still pending in my account for this month. Weird stuff is going on. What's their explanation? I have received zero communication from them...

I started to write on their FB page, and at least they replied that they'll look into it. They still did not do that, so I am going to continue and write them on public forums, otherwise they totally ignore my questions. I recommend you do the same it might help.

Quote from: zsooofija on September 07, 2020, 10:33

Quote from: Noedelhap on August 28, 2020, 15:20
Subscription royalties still pending in my account for this month. Weird stuff is going on. What's their explanation? I have received zero communication from them...

I started to write on their FB page, and at least they replied that they'll look into it. They still did not do that, so I am going to continue and write them on public forums, otherwise they totally ignore my questions. I recommend you do the same it might help.

I might do that, I have sent them an email the 28th of August, no reply so far.

So did anyone actually received payment for July earnings?

Quote from: Dumc on September 10, 2020, 16:34
So did anyone actually received payment for July earnings?

Yes - I did. I got a part payment and, after emailing to enquire why I wasn't getting the full 'double March' payment, I got the balance about a week later. In fairness, it was short by about 50c, but I decided to let them keep that!

Quote from: Dumc on September 10, 2020, 16:34
So did anyone actually received payment for July earnings?

Nope.  Received June's payment on July 16th but nothing since.  Plus it looks like the subscription earnings for August were less than half what they had been running the previous months.  Too bad.  It looks like their promise of huge increases in revenues with their new subscription plan somehow didn't materialize.  Just like the "exciting news" announcements made by every other agency.

Quote from: KuriousKat on September 10, 2020, 19:35

Quote from: Dumc on September 10, 2020, 16:34
So did anyone actually received payment for July earnings?

Yes - I did. I got a part payment and, after emailing to enquire why I wasn't getting the full 'double March' payment, I got the balance about a week later. In fairness, it was short by about 50c, but I decided to let them keep that!

Same, I didn't mention before that  I was weirdly short a few dollars when I finally got my second payment. Thinking about it that's probably a few hundred downloads under their new scheme 

My August sub earnings were pretty much the same as July and June, a few bucks higher actually. My July total earnings show exactly double of that in March, I just haven't received anything on my paypal account yet.

@KuriousKat What email did you use?

I received my payment (paypal) today, inclusive the missing payout from last month

Quote from: Snowblood on September 15, 2020, 07:14
I received my payment (paypal) today, inclusive the missing payout from last month

Same. But no explanation for the skipping one month.