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Author Topic: IMPORTANT NOTIFICATION:Payment Requests : UPDATE  (Read 10325 times)

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EmberMike

« Reply #25 on: July 05, 2013, 18:02 »
+15
Quote
We've run into some technical issues that require some immediate attention by the Development team. These issues require us to disable the Payment Request feature immediately.

Translation:

Quote
Something broke again and since it happened on or near a Friday and you know we won't dare ask our IT staff to work on this beyond close of business today, don't expect it to be fixed any time soon. But rest assured that if this were an issue that affected anyone at HQ getting paid, it would have been all-hands-on-deck through the weekend until it was resolved. Luckily this only affects contributors, so... have a great weekend everyone!



« Reply #26 on: July 05, 2013, 18:15 »
+4
iStock just started rocking jjnef :D

« Reply #27 on: July 05, 2013, 18:18 »
+6
I think it has to do more with a dated system then incompetent staff. All the recent changes and ingestion may be too much for their system. For some reason when I think of their servers I see a bunch of band-aids all over it...hmm that might make for a good stock image ;)
Incompetent staff at the top who didn't know when to call for a complete rewrite.

That never happens because management will never accept the cost. It's always "just one more" patch, temporary change, bug fix, and a promise to clean it all up later.   With everything that's happened at IS lately, the site code probably looks like the plumbing under Manhattan. 

This typically continues until the software people just burn out and leave, and then things get even worse because the new guys don't know the history and don't fully understand the implications of changes they're told to make.

Been there, done that.

Their unwillingness to update the system is a telling sign.  Why invest money in a company with no future?

« Reply #28 on: July 05, 2013, 18:23 »
-11
the sky is falling the sky is falling!!! ::)

« Reply #29 on: July 05, 2013, 18:44 »
0
Rockin my ... I was actually hopeful cause this happend all day long. So basically they gave me a double payment of Getty earnings and are now going to subtract it. $690.83 in my case.

« Reply #30 on: July 05, 2013, 19:02 »
+2
I think it has to do more with a dated system then incompetent staff. All the recent changes and ingestion may be too much for their system. For some reason when I think of their servers I see a bunch of band-aids all over it...hmm that might make for a good stock image ;)
Incompetent staff at the top who didn't know when to call for a complete rewrite.

That never happens because management will never accept the cost. It's always "just one more" patch, temporary change, bug fix, and a promise to clean it all up later.   With everything that's happened at IS lately, the site code probably looks like the plumbing under Manhattan. 

This typically continues until the software people just burn out and leave, and then things get even worse because the new guys don't know the history and don't fully understand the implications of changes they're told to make.

Been there, done that.

Their unwillingness to update the system is a telling sign.  Why invest money in a company with no future?

I don't think IS is alone when it comes to an aging infrastructure and most of the sites were never designed to contain a database filled with 25 million images.  I would bet that most of the bugs we see today are a result of limited scalability.

I do think that their unwillingness to spend the money required to update their infrastructure is telling.

SS is running on Apache which reached end of life several years ago as well as old out dated Perl. Think of that in terms of security alone. It is no wonder we see constant bugs and it is also telling what giving them the huge lions share of revenue is netting us in terms of their willingness to maintain and upgrade their sales platforms .  The sites get richer by the moment and we get the shaft on so many levels.

How much longer do you suppose we will be dim enough to put up with it?
« Last Edit: July 05, 2013, 19:11 by gbalex »

« Reply #31 on: July 05, 2013, 19:18 »
+5
the sky is falling the sky is falling!!! ::)

For Istock, the sky is most definitely falling. Their revenue, due to the price reductions, is falling off a cliff. They are gambling that, if they take three steps back, they might hopefully be able to make a step or two forward in a few months time. Can't see it happening myself.

I do get the impression that Istock management have somehow been recently released from the constraints of quarterly Getty targets. Only because the business was probably dying on it's arse though.

tab62

« Reply #32 on: July 05, 2013, 19:59 »
0
"They are gambling that, if they take three steps back, they might hopefully be able to make a step or two forward in a few months time."

In American Football (NFL) when you take three steps back you usually punt the ball...



« Reply #33 on: July 05, 2013, 20:11 »
+6
wonder if Yuri is getting the sweats ....

« Reply #34 on: July 05, 2013, 21:17 »
+3
All true. It would amaze me that someone had any confidence in iStock even before this. All in all I don't feel it is a conspiracy to keep anyone's money...it is human error due to their dated process to update their dated system.  It sucks that this time it has delayed money...in all honestly the iStock staff may be open to such issues as they help their case for a upgrade framework. I would be surprised if iStock developers haven't been trying to get an overhaul approved. The bean counters in suits typically don't see a problem until it effect their pockets...sadly this only effect ours and will be chalked up as an inconvenience...

They really need some consistency...the buyers aren't so shelter from the contributors that they are oblivious. Eventually they will share our perception unless something changes

« Reply #35 on: July 05, 2013, 22:35 »
+8
Being an IT person, believe me when I say it's management and not the IT people. Their thinking is strictly sales minded and not the tech end that's needed to provide their wild wish lists. In IS's case, the ship is sinking. It wasn't the IT dept that made the decision to join Getty in the first place or any of those special weird image classifications they've created. However, if the IT dept is incompetent, that's another story.

« Reply #36 on: July 06, 2013, 00:03 »
+5
I don't see any of the discussion being related to the actual announcement in this case.

The payment requests were not disabled due to technical issues but due to a wrong data import done with the Getty sales. That doesn't have any connection to the technical infrastructure nor the system.

Also, if they manage to work it out like they said in the announcement, no one is going to lose money nor time. Actually you get to wait until Friday to make the payout request you would have had to do on Monday if you are asking for PayPal, so you can include a few more days of sales in the same request.

« Reply #37 on: July 06, 2013, 00:05 »
+5
Being an IT person, believe me when I say it's management and not the IT people. Their thinking is strictly sales minded and not the tech end that's needed to provide their wild wish lists. In IS's case, the ship is sinking. It wasn't the IT dept that made the decision to join Getty in the first place or any of those special weird image classifications they've created. However, if the IT dept is incompetent, that's another story.

I believe you 100%. Just look at the Symbiostock threads to see what just one IT whiz can achieve in a matter of a few weeks. I don't know if the IS ship is sinking and I DO know that their system sucks. And, apparently, no IS decision maker cares. It is pathetic and so sad to watch  :'(

« Reply #38 on: July 06, 2013, 00:15 »
-2
if they had to reach the point where they block all payments and make the news public it must something BIG and nasty !

either they've been hacked and millions of $ stolen, or in one way or another they've lost big money from a software screw up.


« Reply #39 on: July 06, 2013, 00:18 »
+6
if they had to reach the point where they block all payments and make the news public it must something BIG and nasty !

either they've been hacked and millions of $ stolen, or in one way or another they've lost big money from a software screw up.

There is a good basic rule for posting on the internet: Read, Think, Post. Consider the first two for a change.

« Reply #40 on: July 06, 2013, 00:23 »
-1
Is delay of payment not breach of contract?

« Reply #41 on: July 06, 2013, 00:33 »
+2
Being an IT person, believe me when I say it's management and not the IT people. Their thinking is strictly sales minded and not the tech end that's needed to provide their wild wish lists. In IS's case, the ship is sinking. It wasn't the IT dept that made the decision to join Getty in the first place or any of those special weird image classifications they've created. However, if the IT dept is incompetent, that's another story.

I imagine their IT department is just like most other departments in most other companies - a mix of a few excellent people and a few idiots with most being fairly average and perfectly capable of putting in a decent day's work. 

I've also seen large companies dealing with legacy IT environments that weren't designed for the purpose they now fulfil, and it's painful.  I've been the person wasting hours a day just to try and keep a system ticking over, which left me no time to work on improving anything, and no-one else in my team was tasked with improvement either.  The IT teams need to be given time and money to repair/replace them, and often they're not.

One company I know actually put a 6 month hold on ALL new releases, so the existing IT infrastructure could be modernised and made much much more efficient, and testing systems brought up to date/put in place and all that other good stuff.  iStock's IT could probably use something similar, but at the moment the focus is on front-end change change change to bring in new customers (or bring back old ones) and as long as iStock's leadership keeps pushing that line, the old IT systems will continue to creak on held together with sticky-tape and blu-tack.

It's a bit chicken and egg - they need money to invest it IT, they need revenue to rise again to bring in that money.  Which comes first?  Personally I'd bite the bullet on short term profit and sort the infrastructure, but most companies are run by the huge pressure to make more money NOW so the leaders can't/won't make that call.

« Reply #42 on: July 06, 2013, 01:28 »
0
Is delay of payment not breach of contract?

#1: Why? The ASA we signed actually only requires iStock to make one payment per month. Second, legal agreements are always stated in a way that allows for technical problems.

#2: According to the announcement, there will be no delay in payment. There will be a delay in accepting payment requests by a few days but the payout will stay the same as published.

Ron

« Reply #43 on: July 06, 2013, 01:43 »
+1
Doesnt matter if you pay per week or month, as long as you get paid when due.

You have summed it up beautifully Ron.  It is surprising to me that anyone, even the most ardent fanboy or Istock management shill could defend their negligence and incompetence with OUR money, at this point.
Yes,  that is something I dont get either.

Ron

« Reply #44 on: July 06, 2013, 01:53 »
0
I don't see any of the discussion being related to the actual announcement in this case.

The payment requests were not disabled due to technical issues but due to a wrong data import done with the Getty sales. That doesn't have any connection to the technical infrastructure nor the system.

Also, if they manage to work it out like they said in the announcement, no one is going to lose money nor time. Actually you get to wait until Friday to make the payout request you would have had to do on Monday if you are asking for PayPal, so you can include a few more days of sales in the same request.
That brings it back to my comment of incompetent staff. Wrong data imports can screw up things immensely and if the system is not capable of a running a back up or reversing the error, then you are in trouble. I have worked with an extensive database of printers when working as a Project Executive at Xerox, at some point someone made an error and the database for one of our customers got corrupted. It was no laughing matter as a simple back up was not possible. Undoing the error was a manual job and that takes a lot of time and headaches to get a database back to its previous correct state.

Ron

« Reply #45 on: July 06, 2013, 01:56 »
+1
Being an IT person, believe me when I say it's management and not the IT people. Their thinking is strictly sales minded and not the tech end that's needed to provide their wild wish lists. In IS's case, the ship is sinking. It wasn't the IT dept that made the decision to join Getty in the first place or any of those special weird image classifications they've created. However, if the IT dept is incompetent, that's another story.

I believe you 100%. Just look at the Symbiostock threads to see what just one IT whiz can achieve in a matter of a few weeks. I don't know if the IS ship is sinking and I DO know that their system sucks. And, apparently, no IS decision maker cares. It is pathetic and so sad to watch  :'(
Thats the nail on the head, I am sure you can stick a few geeks in a room and they will come up with a brilliant system, unfortunately the idea will never get through the boardroom for various reasons. Unfortunately all the wrong reasons.


Edit: Silken Photography said it all
« Last Edit: July 06, 2013, 02:00 by Ron »

Ron

« Reply #46 on: July 06, 2013, 01:58 »
+1
if they had to reach the point where they block all payments and make the news public it must something BIG and nasty !


That I agree with, the second part of the comment is just nonsense.   ;)
« Last Edit: July 06, 2013, 02:01 by Ron »

« Reply #47 on: July 06, 2013, 02:13 »
-3
That brings it back to my comment of incompetent staff. Wrong data imports can screw up things immensely and if the system is not capable of a running a back up or reversing the error, then you are in trouble. I have worked with an extensive database of printers when working as a Project Executive at Xerox, at some point someone made an error and the database for one of our customers got corrupted. It was no laughing matter as a simple back up was not possible. Undoing the error was a manual job and that takes a lot of time and headaches to get a database back to its previous correct state.

It sounds like you are very experienced with incompetence, so you must be right.

Ron

« Reply #48 on: July 06, 2013, 02:17 »
0
That brings it back to my comment of incompetent staff. Wrong data imports can screw up things immensely and if the system is not capable of a running a back up or reversing the error, then you are in trouble. I have worked with an extensive database of printers when working as a Project Executive at Xerox, at some point someone made an error and the database for one of our customers got corrupted. It was no laughing matter as a simple back up was not possible. Undoing the error was a manual job and that takes a lot of time and headaches to get a database back to its previous correct state.

It sounds like you are very experienced with incompetence, so you must be right.
I just gave you a normal reply. I am sorry if I hurt your feelings. Why the personal attack?

Edit: I actually agreed with you.
« Last Edit: July 06, 2013, 02:22 by Ron »

« Reply #49 on: July 06, 2013, 02:48 »
-2
I just gave you a normal reply. I am sorry if I hurt your feelings. Why the personal attack?

Maybe I got something wrong but you are calling out people you don't even know as being incompetent. Why would you do that? And you flavor it with a story from your personal experience where you demonstrated some incompetence. Fine, we are all incompetent in what we do at times. No need to call out anyone for making a mistake, so don't start it when you don't want it back.

Despite all the other shortcomings and iStock often not matching expectations in many aspects, I don't agree with calling anyone incompetent if it comes to processing PP payments. In more than 90% of the cases recently, PP earnings were processed before their due time. Now there is a one time delay and someone screwed up something, so what? If other processes at iStock worked with >90% reliability, it would certainly be an overall improvement.


 

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