Hi Everyone,

I have briefed our IT team on the mechanics of the new commission levels system, and how to calculate it.

You will be able to see your current contributor levels by next week.

Thank you,

Alex.

Hi All,

We will display your contributor rank closer to the implementation date. Do be patient, we're trying to make sure everything works on our side too.

Alex.

Hi Everyone,

Please allow me to address the issue on promotional credits.

1. We do give out promotional credits.
2. These credits are free.
3. We often give this out to prospective clients to test drive 123RF so that they'll search and look for content.
4. In the event that these clients use the credits to download content, 123RF is committed to pay 20 cents per credit to our contributors.
5. These payments come out from our allocated Advertising and Promotion budget.

I hope you will find this explanation satisfactory. We DO NOT DEDUCT payment from you when these credits are present.

Thank you very much,

Alex.

Hi Stocker2011,

Here are your required steps:
1. Log into 123RF.com
2. Key in the captcha
3. Scroll downwards to the footer, under contributors click upload
4. Select footage
5. Click Continue >>>
6. Click the Completed Footage tab
7. Click the appropriate filter: All | Pending | Accepted | Rejected
8. Take note of the filename of the video you'd like to delete
9. Email [email protected]

I'll speak to the dev team to give you a more direct manner to delete footage files.

Thank you!

They'll go back into the pending queue. We figured when you reupload:
1. More space is wasted
2. Your time is wasted
3. Frustration increases on both sides.

If it doesn't go back to the pending queue, let me know

Alex.

Hi dbvirago,

I've tested with your login, it's the standard captcha request and MOTD screen, there after, the site reacts normally as it should.

Anything we can do?

Alex.

Please send your queries to [email protected] and let us know your userid, we'll advise you accordingly.

Thank you! I'm glad the matter was sorted out nicely.

Alex.

Hello,

Sorry about the miscommunication. An investigation was carried out and we are correcting the understanding of contributor commissions.

Here are the answers you require:

1. Yes, you will continue to receive 50% of all nett earnings till January 1, 2013.
2. What ToniFlap got was a promotional credit sale. These promotional credits are valued at $0.20 to the contributor. At times we give out free credit sponsorships, giveaways, test drive 123RF credits and other promotional credits in an effort to market 123RF to potential customers. These credits are billed as a part of 123RF's Advertising and Promotional budget. The client did not pay at all for these credits, the cost comes directly out of 123RF.
3. JoAnn is right, all subscription downloads are still valued at $0.36 per download to a contributor.

Thank you very much and once again, I apologize for the error in our reply.

Alex.

Hi all,

For those having trouble with the website.... Please reply and tell me if you can see this well?

http://123rf.me/images/jan_1.jpg

Thank you,

Alex.

Hi All,

Thanks for the comments and warnings, we will take everything into advisement. No I wasn't paid (not by the competition) or given a script, everything here reflects what my views are.  Nobody likes change, and although it was truly hard to accept some of the criticism that were offered - Nonetheless, I can't thank you enough for your thoughts, opinions and ideas.

Do allow me to address some of the concerns that were brought up:

1. With regards to sales, we're looking to more than double the figure. 2011 was great for us, we're looking to make 2012 greater. Ultimately your sales as a whole will more than just improve. We are having month after month of improving sales, spurred on by the growth - We are spending more on advertising and promotions than ever before with more campaigns coming up soon, we're allocating a large proportion of sales revenue into various marketing channels and this is bearing fruit - I believe that most have enjoyed the increased sales throughout 2011. We're not slowing down on this.
2. On the operations side, we are hiring - hiring takes time, training takes even more time. We're looking to eliminate long queues and try to accept content in real time as we span the operations to work 24 hours from Monday to Friday.
3. We have plans to improve the contributors site but at the moment, improving features on the customer and sales functions, as well as rolling out new products take higher priority. We're hiring more IT personnel to cope with the expanded scope of responsibilities and hope to achieve a good balanced site.

Rome was not built in a day and I have to ask for your further understanding. We are achieving our milestones month on month, and I believe you too will enjoy higher sales volume in the days to come. I earnestly hope that you'll continue to be a contributor even after the implementation date. Only time will tell what decision you'll eventually make. But do factor in the growth if you're plugging the figures into your spreadsheet while determining your future levels.

Lastly, I do hope that everyone here enjoys the fruits of their labor earning more than 50% commissions from 123RF in 10 months time.

Thank you very much,

Alex.

Hi everyone,

The new commission structure is up. You can read it as you log into 123RF and the structure is right below the captcha entry.

I thank you for your patience and for those who have afforded us some amount of faith - I personally thank you very much. I am open to all questions and I promise to answer each and every one. As usual we'll be upfront about things.

All I can say is, allow our track record to speak for itself. We came from humble beginnings have outlasted quite a few agencies and we aren't stopping our growth. I do apologize for dismal review times, I acknowledge we're a bit slow but we're hammering out the videos platform this month, our attention is focused there somewhat.

We are making quite a number of changes most importantly - we've been given the go ahead to expand the operations department threefold. I believe in about 2 months time, long review times will be a thing of the past.

I welcome your questions.... As usual

Alex.

HI Jo Ann,

It's a system wide rollover for simplicity's sake, however, it does take into account seniority depending on how long you've been with us in 2012, at least.

Alex.

Hi All,

Matters such as these require some investigation as well as testing, it takes a bit more time. Sending to submissions means that your case will be tracked and see through to completion without further escalation.

Much thanks,
Alex.