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Messages - MatHayward
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926
« on: December 05, 2018, 12:05 »
So I guess no any action is expected from our side when we reach #300, like sending them an e-mail or so? I reached it like a week ago...
Correct, no action is required on your part after you qualify other than to check your email. -Mat
927
« on: December 02, 2018, 18:54 »
Any sales you had via the Instant app are reflected in your main balance, the commissions were not differentiated. This is visible at both Fotolia and Adobe Stock.
-Mat
928
« on: November 28, 2018, 12:20 »
I finally managed to get 300 photos accepted this year!
It was good thing to increase productivity, but just I was wondering it the giveaway is still valid...
Yes, it is.
929
« on: November 28, 2018, 10:44 »
How much do you think acceptance makes a difference on anything? Just wonder if it effects rank, like page placement in search? I don't track AS like I did with SS or AL, so just wondering?
I just uploaded a dupe by accident, actually two. I could finish and delete, and as you say, drop my acceptance rate. Wondering if like others, if I just leave them there, will they drop off on their own after time? Not submitted = no harm?
Logic would tell me that if they have not yet been submitted they can't be accepted or rejected and therefore would have no effect on the Acceptance rate. Deletion after acceptance is bad for their business and therefore they make it bad for your business.
Thanks, I assumed the same about no effect. Hopefully like SS, they will age off in 90 days and just go away peacefully? 
I don't know about placement though, based on rank, I wonder if someone who watches, has any ideas. As far as I can see, where I have a number of diverse images, same subject, the one with the most sales is first in the Adobe search, right in order, down to the one with no sales. That's not just mine, I mean all files with the same search test keyword. That's pretty obvious, page order for a keyword search (not logged in, no account) = sales.
But I still wonder, if page display is in any way affected by acceptance ratio or for that matter, our ranks as an artist? I don't know how anyone would measure that, because sales seem to be the key to display order in a search? Or in another way, maybe my rank or my acceptance ratio changes nothing in the search display? How would we know?
There is no impact to how your images are placed in search based on whether you delete uploaded files or not. There is no impact of any kind that I'm aware of other than your overall approval ratio when determining if you qualified for the CCP giveaway or not. The only reason that is impacted is because the 50% ratio is determined by how many files you uploaded compared with how many files you have online. -Mat
930
« on: November 26, 2018, 11:52 »
Select the image you want to delete. Look to the right of the page under the keyword boxes. You should see a series of links, one of which says "delete file."
-Mat
931
« on: November 26, 2018, 11:10 »
I was responding to this
"everytime buyers search for images and come up with irrelevant results your images get marked down as less relevant" - sorry, do you have an evidence of such thing???"
It is safe to assume that if an image appears in a certain search result, is seen by the customer and not purchased that the image drops lower in the search results. It is best to only add keywords that are relevant to the image. Irrelevant keywords may be considered spam and have a negative effect on both the potential of success for your file and on the customer experience. -Mat
932
« on: November 16, 2018, 11:05 »
I uploaded 50 images on adobe stock and they all rejected for non compliant file. can anyone tell me about this.
Sent from my SM-J200G using Tapatalk
Usually if they are rejected upon the first submission for non-compliance there is something in or on the file that prohibits us from putting it online. More often than not, it's a watermark or logo. You will also find a non-compliant rejection reason if you submit an image with a missing or invalid release. The moderation team will push it back to you one time to give you a chance to correct or add the release. If you submit it again without making the necessary changes the file will be rejected.
933
« on: November 15, 2018, 11:19 »
Having issues this morning with signing into the main screen of Adobe Stock...
Everything should be fully functional at this time. Let me know if you are still experiencing issues. -Mat
934
« on: November 14, 2018, 14:02 »
Thank you. But it said it was a "standard" subscription and didn't say anything about coming from Fotolia. I will ask them anyway to see, because I had the idea the Adobe subscription white was 0.33 or something (as the chart presented).
Enviado desde mi ALP-L29 mediante Tapatalk
"Standard" is an indication of a credits based sale originating at Fotolia. The information posted above was correct. -Mat
935
« on: November 09, 2018, 09:18 »
I went to my fotolia dashboard this morning, I was already logged in. I didnt get a redirect to Adobe, everything worked as always.
I did. So has all access to Fotolia stats gone already?
No, stats at Fotolia will remain available until November 5, 2019. -Mat
936
« on: November 08, 2018, 11:43 »
No Fotolia!!!! I cant get in there at all now?? whats happening??
Fotolia is still up and running. You will have access until Nov 5, 2019. The features will be limited after February 5 but you will still be able to log in. There should be a link to continue to Fotolia after you see the prompt to go to Adobe Stock instead. -Mat
937
« on: November 07, 2018, 20:33 »
Everyone is so concerned about uploading process, mobile apps, which really are the matters of a secondary importance. Lets tak about real thing - money. Mat, what is your stance on Adobe decreasing commissions from 40% to 33% for high ranked contributors ? What do you think about depriving high ranked contributors of the privilege of setting price higher per image ? Everyday I get at least a few 10/20/30/40-credit sales (or so), soon these will be gone.
There is no simple answer to your question. At Adobe Stock the pricing for all content is the same to provide a consistent experience for customers. For stock buyers, finding the right content and making the purchase can be challenging. At Adobe we do everything we can to ensure the most straightforward and simple process to find and purchase content is at Adobe Stock. We continuously strive to enhance the search and offer simple ways to purchase at competitive prices . Regarding the specific question about the commission rate, the commission has always been 33% at both Adobe Stock and Fotolia for subscription downloads. This has not changed since the launch of Adobe Stock. We are always looking for ways to ensure contributors are well compensated both in commissions and through added perks such as the free Creative Cloud subscription plans, free access to Adobe Portfolio, promotion of contributors through social media and Adobe blogs and tutorials and more. My personal philosophy on this is that credits sales have been declining for several years now as the entire industry has evolved. I rarely see credit sales in my account already. There is a record volume of content available now at multiple agencies and most sites have shifted into a subscription based plan because this is what the customers want. I understand that many long term contributors (myself included) have benefited from the higher priced individual downloads with Fotolia credits in the past. I have found in my personal experience the way to maintain a steady income now is through consistently creating more and better content. Even with the decline of credits sales I have managed to increase my overall stock income year over year by creating and submitting new content on a regular basis. I think this transition is best compared to the original introduction to microstock. I once sat in on a lecture from a stock photographer who was teaching about stock in general. This was not long after Fotolia had launched. During the talk he started to rant a bit about the absurdity of the microstock concept and that it would never last. I know countless photographers who profited greatly in the past by selling stock with rights-managed licenses for hundreds of dollars per license, the volume of sales was much lower but the sales price was much higher. Then came microstock and the industry was completely disrupted. While many photographers protested, the reality is that the change was inevitable. What was generally accepted in the past, was not what customers wanted at that time. The industry has continued to change since then. For creatives to find success, we must also continue to change and evolve our business strategy. What is the best way to do that? I can't answer that in a general statement. I know what works for me but that might be completely different for you. The consistent theme for success since the beginning of photography has been hard work, skill and creativity.
-Mat
At the moment I do receive quite a few credit sales, good mix of smaller ones and some larger ones.
Ultimately, if all the smaller credit sales still happen in the future (i.e. the customers don't go elsewhere) and they were to licence the images from AS using credits, then we could make more money. You may lose out on some of the larger credit sales but, make extra from the smaller ones that now result in $3.30 compared to only a fews cents for the lower resolution images. Without being able to identify the credit sales in the raw data it's impossible to say whether that would be the case or not.
The only concern is whether the client, who was saving a few $ by buying a lower resolution image would be prepared to pay the higher price of the AS credits. If not, AS may lose the sale altogether as the client goes elsewhere. That wouldn't be good.
Separate question. At SS they have a team that makes deals with enterprise clients that result in higher licence fees. They can make a difference in earnings. Only takes a few $$$ fees to make a positive difference. Do AS do something similar or, plan to?
I emailed you about some random $ amounts that didn't match the AS page and weren't identified as S,M,L, XL credit sales etc. Did you get a chance to look at that? Would these continue after FT has gone?
Cheers
@halffull, for some reason your email had gone into my spam folder. I responded not long ago. To answer your question, yes we have a team dedicated to working with Enterprise customers with custom deals for Stock. Thanks for your feedback, Mat
938
« on: November 07, 2018, 16:00 »
I can't get into the Fotolia contributor site at all now. It just kicks me to the front page.
Hit me up directly if you are still facing issues Sean. -Mat
939
« on: November 07, 2018, 16:00 »
Everyone is so concerned about uploading process, mobile apps, which really are the matters of a secondary importance. Lets tak about real thing - money. Mat, what is your stance on Adobe decreasing commissions from 40% to 33% for high ranked contributors ? What do you think about depriving high ranked contributors of the privilege of setting price higher per image ? Everyday I get at least a few 10/20/30/40-credit sales (or so), soon these will be gone.
There is no simple answer to your question. At Adobe Stock the pricing for all content is the same to provide a consistent experience for customers. For stock buyers, finding the right content and making the purchase can be challenging. At Adobe we do everything we can to ensure the most straightforward and simple process to find and purchase content is at Adobe Stock. We continuously strive to enhance the search and offer simple ways to purchase at competitive prices . Regarding the specific question about the commission rate, the commission has always been 33% at both Adobe Stock and Fotolia for subscription downloads. This has not changed since the launch of Adobe Stock. We are always looking for ways to ensure contributors are well compensated both in commissions and through added perks such as the free Creative Cloud subscription plans, free access to Adobe Portfolio, promotion of contributors through social media and Adobe blogs and tutorials and more. My personal philosophy on this is that credits sales have been declining for several years now as the entire industry has evolved. I rarely see credit sales in my account already. There is a record volume of content available now at multiple agencies and most sites have shifted into a subscription based plan because this is what the customers want. I understand that many long term contributors (myself included) have benefited from the higher priced individual downloads with Fotolia credits in the past. I have found in my personal experience the way to maintain a steady income now is through consistently creating more and better content. Even with the decline of credits sales I have managed to increase my overall stock income year over year by creating and submitting new content on a regular basis. I think this transition is best compared to the original introduction to microstock. I once sat in on a lecture from a stock photographer who was teaching about stock in general. This was not long after Fotolia had launched. During the talk he started to rant a bit about the absurdity of the microstock concept and that it would never last. I know countless photographers who profited greatly in the past by selling stock with rights-managed licenses for hundreds of dollars per license, the volume of sales was much lower but the sales price was much higher. Then came microstock and the industry was completely disrupted. While many photographers protested, the reality is that the change was inevitable. What was generally accepted in the past, was not what customers wanted at that time. The industry has continued to change since then. For creatives to find success, we must also continue to change and evolve our business strategy. What is the best way to do that? I can't answer that in a general statement. I know what works for me but that might be completely different for you. The consistent theme for success since the beginning of photography has been hard work, skill and creativity. -Mat
940
« on: November 07, 2018, 14:10 »
Ok Mat, thanks So i will create a second Adobe ID Does i need to use 2 different email accounts ?
Yes.
941
« on: November 07, 2018, 13:24 »
Hi Mat, I'm encountering a problem : - I have two Fotolia accounts : one on Fotolia US and another one on the French site. Why ? Because 10 years ago i started to sell on the US site then I decided to continue on the French one because 1$ = 1, so it's much more interesting for me (as I'm French) to sell there. - Now I have synchronized my French Fotolia Account with Adobe ....OK ! - But how can i Synchronize my old Fotolia US account who is still give me some gains ? Long time ago i've asked to Fotolia to join the 2 Accounts and they told me it was impossible... -Another question : after the closing of Fotolia, will the earning will stay in for old European accounts ? Cos there is a huge difference of earnings (20% more) corresponding of the higher cost of life there, if we are losing this with the switch to Adobe, it's just unfair ! Thanks for your help, maybe Im not the only one in this case .
You were told correct. We are not able to merge multiple active accounts. You will need to sync your US account with a different Adobe ID if your intent is to keep it active. There is not a workaround for this other than deleting the old account and resubmitting the content for a new review. There are no planned changes to currencies paid in different zones that I am aware of. -Mat
942
« on: November 07, 2018, 13:20 »
Request: We need to be able to choose the video thumbnail. Your auto thumbnail creation often picks the worst possible video frame.
Just look at your video pages. You often have a black thumbnail frame. Who is going to click on that?
I totally agree. I can't help but think Dennis will chime in as well and confirm the sentiment. This is a top request and I hope to see it implimented in the not-too-distant future. -Mat
943
« on: November 07, 2018, 08:55 »
But is it true that Credit sales will be a thing of the past? Just subs in future?
Adobe Stock offers credit packs. The structure is different from Fotolia though this option is available for customers that want to avoid subscriptions. -Mat
944
« on: November 07, 2018, 08:54 »
OK, I read through the thread (quickly, so I may have missed it). When I upload, the default setting seems to be to set the price at the lowest level. This is part of why I upload via fotolia vs adobestock, so I can adjust the price level up to my current level. Why is this not automatically default to the higher level since we've theoretically received the "raise". Is this going to be an issue when I have no choice but to upload to Adobe directly?
If you aren't planning to provide an app, can you at least work with the group that provides the Microstokr app so we can check our stats/sales via their app? I get my numbers from them now through my Fotolia account, but Adobe Stock is not even on the table for their app for some reason.
There are no price variations available at Adobe Stock. The cost is the same across the entire collection for a consistent customer experience. The price flexibility you have referenced is only in regard to credits based purchases at Fotolia. If you submit a batch of images through Adobe Stock and would like to have the prices increased for your credits based sales at Fotolia you are welcome to submit a request through the Adobe Stock Contributor Portal and we can take care of that for you in a bulk change. It's important to note that any files that hav,e gone 6 months or longer at Fotolia without a sale are not eligible for the price increase. Regarding Microstockr, this is referenced in the FAQ I linked in the original post. You will need to contact them directly as we are not affiliated in any way. As a reminder, you can upload directly on the Adobe Stock Contributor portal using drag and drop, or through FTP. We also support direct uploads from Adobe Photoshop Lightroom Classic CC and Adobe Bridge. Thank you, Mat
945
« on: November 06, 2018, 15:55 »
After submitting, I get a reminder that 2 images need model releases & it gives me a chance to resub w releases - but there's no way I can see to get rid of images for which I dont have releases
You need to go through the motions to resubmit. When you are back to the indexing page you can delete the file. -Mat
946
« on: November 06, 2018, 15:05 »
The table in Fotolia "Contributor area - My files - All my uploaded files" is much better than the tiles in Adobe dashboard. More information at a glance, less scrolling.
Thanks for the feedback.
947
« on: November 06, 2018, 15:04 »
Hi Matt,
Dont forget to change the icon at the bottom of your messages 
Unfortunately, I have no control over that. This is a Leaf feature request.
948
« on: November 06, 2018, 15:03 »
So basically, it's no point uploading max. resolution images because credit sales will be gone
There are many customers who will not download a file if it does not meet a certain file size requirement they have in mind. You are welcome to upload downsized files however doing so will likely limit your potential customer base so I still recommend you submit the full resolution file. -Mat
949
« on: November 06, 2018, 13:25 »
Hi Matt,
Just about got my head round all this and thanks for all the info so far which has been most helpful. Quick question ......when using my Iphone or Ipad, Im not able to get into my Adobe Stock Contributor account to check sales/portfolio, etc. I can get in, but can only see limited info. Any idea when it will be possible to check sales etc? Are they developing an app for this and when might it be available? Soon hopefully.
Mobile compatibility has been a recurring theme for a top request here. I will undoubtedly share this feedback with the team. thanks, Mat
950
« on: November 06, 2018, 12:37 »
Other than view statistics and the weekly position, what specific feature are you referencing that is available at Fotolia and not Adobe Stock?
-Mat
I would like a clear, fast navigation. At the moment navigation on the site is a pain in the a....
Once you leave the so called dashboard, which contains nothing but a graph and the portfolio, you are lost on the site. There is no coming back, say from the portfolio to dashboard or indexing or anywhere else.
At least, I would like to have more links in the dropdown right at the top, near my name, visible on all pages.
I spent four hour last night to get used to the interface and I had to bookmark certain pages to be able to come back to them.
This is the worst agency as far as usability concerns and all this was done in more than two years. How can we expect something better in just a few month?
I prefer Adobe for uploading and submitting but when it comes to looking at data, account activity, FT is better.
[]
I too. I always submit my images via ftp Then I manage them (description and keywords order) with AS But for everything about reading data I use FT.
Something that I find very "heavy" is the fact that none of these two sites remember the settings. For example, I want that if I set "show earning, from date 1 to date 2" I will find the same settings the next time I open the page. In Adobe when I go to see my earnings it always proposes me "From November 6 2018 to August 6 2018" (From November 2018 to August 2018!!! lol) Come on Adobe!!! It is not that complex to do.
Solid point and great feedback. The backward date thing in particular needs to change. We did fix the date range you list to reflect either order listed. As you may recall you had to put the recent date first and the older date second. Now it does not matter which order you list. -Mat
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